Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Unfortunately, I had to make use of my travel insurance as I fell ill and was unable to fly. However, the insurance provider rejected my claim despite me having a medical certificate clearly stating that I was unfit to travel. Did not renew my insurance and switched to an another provider.
They charged me ten times for the agreed upon price and still haven't refunded any if it yet after calling and emailing. My 118.27, 3 week trip insurance has been taken from my account now in the amount of 1182.70. This started on 2/7/2025, still no refunds.
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Mi chiamo Tiziana Badellino, sono caduta accidentalmente mentre visitavo la città di Aswan in Egitto, subendo la frattura del femore e della tibia. Ho attivato l'assicurazione ottenendo riscontro di un referente venuto in ospedale, tempestivamente, mettendomi a mio agio e prendendo in mano Lui la situazione ... altrettanto valido e di grande aiuto sia tecnico che umano, tutto lo staff del call center di Milano che in breve tempo ha organizzato e gestito il mio rientro in Italia in modo esemplare. Ringrazio ancora tutti di cuore
Tuve un problema con las fechas y me lo cambiaron sin problema. Gracias a Guille que me ayudó en todo momento. Repetiré con ellos sin duda.
Contraté una póliza de cobertura mundial durante 2 meses. Por desgracia, durante un viaje en moto en Turquía, me rompí la tibia y necesité sus servicios. La atención online y telefónica tanto allí como aquí ha sido muy buena, una vez aquí se me han reembolsado todos los gastos ocasionados por el accidente sin ninguna pega. No puedo por más que recomendarlo.
Contrate un seguro desde una pagina en idioma español y me mandan una poliza y todas las respuesta en ingles. Me dicen que lo contrate de una pagina internacional y no desde la de España, quien se se fija en una empresa internacional desde que pais está contratando? Ahora me responden que si lo quiero en español tengo que contratar otro seguro...Nunca mas trabajaré con esta empresa.
my friend got sick during the trip (she also had the same service as I did) and it was super hard to communicate with you and understand the next steps. not happy with the service.
Very detailed and with multiple choices for all different needs
In terms of medical issues it works nice. They have 24/7 doctors online and also you can call them 24/7. However, the devolutions service is very bad. I have a bill from 22nd of October that today, 20th of February, still has not been reimbursed. They are not able to reimbursing money in not spanish accounts If you don't have ID from the country. And also, they have problems with comunication through email. El servicio de devolución es nefasto, no pueden reembolsar dinero en cuentas no españolas si no tienes DNI del país. Además he experimentado problemas para recibir emails (me decían que me habían informado por email pero yo no había recibido nada).
Sicuramente cambierò compagnia assicurativa per il prossimo viaggio. Peccato che Heymondo si affidi a Ergo Assicurazioni. Ho annullato il viaggio per gravi motivi di salute e ho mandato tutti i documenti richiesti ad ottobre 2024. Ad oggi, febbraio 2025, continuano a rispondermi con delle mail ripetute identiche (scritte in automatico, forse?) alla mia richiesta di delucidazioni della pratica. Non hanno un numero di telefono da poter chiamare per parlare con l'ufficio rimborsi quindi l'unico modo per comunicare è via mail. Rispondono alle mail dopo settimane di attesa o solleciti. Mai più
I tried this insurance which I can say is very innovative with its fast and efficient App. I needed it in Vietnam and via chat they immediately recommended it to me. Luckily I didn't need treatment or medical assistance. The price is excellent. They are fast and reliable. I will use it again for future trips.
Llevo contratando HeyMondo desde hace ya varios años y afortundadamente nunca había tenido que ocuparlo, hasta esta última vez que viajé, que se me rompió una muela en Panamá y solicité que se me hiciera la corona. Tanto la llamada como la comunicación vía correo electrónico fué expedita y muy amable, el problema es que la cobertura fue extremadamente baja. Aún con HeyMondo cubriéndola, yo tendría que poner casi el doble de lo que me costaba en México, por lo que me tuve que quedar con mi muela rota hasta volver. Sugiero que las coberturas varías dependiendo del destino y los precios que se manejan, sino realmente el seguro médico no sirve de nada. Aún así, hasta ahora, recomendaría totalmente esta marca.
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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