Great customer service
Great customer service. I made a mistake with the information; it was corrected the next day.

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Great customer service. I made a mistake with the information; it was corrected the next day.
Tuve un problema con la reserva, me ofrecieron una solución alternativa y ahora me han solucionado en problema. Se pusieron en contacto en poco tiempo y me ayudaron de verdad.
Sono stati gentilissimi ma sí possono richiedere rimborsi solo entro 15 giorni dopo il viaggio. Superati i 15 giorni non sono previsti reclami. Ho perso la coincidenza e il mio volo è stato ritardato di più di 6 ore ma non mi hanno potuto aiutare.
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Compre la póliza para viajar a China, al final un imprevisto y se suspendió el viaje. Con comunicarme con la agencia me devolvieron el dinero sin penalización y se lo comunique a Heymondo y me reintegraron el total de la póliza super rápidos. Muy contentos
A nivel de contratación son muy eficientes. Usé el correo electrónico para comunicarme con ellos y la atención fue rápida y precisa. Agradecer especialmente a Verónica por sus claras y rápidas respuestas a mis dudas. No tengo experiencia de cómo cumplen en caso de siniestro y ...... espero no tener que usar el seguro
Easy to buy the insurance and very good prices, fortunately during my trip it’s never happen nothing so I can’t really review their service.
Horrible experience. IRIS Global is the insurance company behind Heymondo. They are processing my claim for six weeks now without any progress. Need to complain with Spanish authorities to get some movement in this case.
Como testimonio de mi satisfacción con la atención del cliente, en este caso, con Diana, comparto mi última comunicación con ella: "Una vez más, muchísimas gracias por aclararme estas últimas dudas sobre la contratación del seguro. Ya puedo proceder con confianza. Quisiera añadir que estoy muy gratamente sorprendida por la calidad de la atención recibida: ha sido muy rápida, y totalmente personalizada." Me ha gustado sobre todo que sus respuestas han sido detallados, y 100% relevantes. Una gran profesional.
Sconsiglio caldamente. Non tanto per Heymondo in sé quanto per il fatto che, come scoprirete a contratto sottoscritto, non saranno loro gli erogatori di un eventuale risarcimento bensì tale ERGO ASSICURAZIONE la quale dapprima mi dirà con scuse banali che non potranno risarcirvi, senza nemmeno aver visionato i documenti, e poi, quando tenterete un dialogo telefonico, si negheranno con altrettante scuse. Ho fatto inviare una pec e una diffida dal mio legale ma non si sono degnati di rispondere. Ciò che mi indigna è che questa Heymondo avvalli e supporti simili comportamenti disonesti truffaldini e indecenti.
Compagnia seria e con tempestive risposte per viaggiare con serenità!!
De momento atención al cliente 10 de 10 cuando finalice el viaje volveré a comentar otro post de mi viaje con heymondo
Tuve que modificar mi seguro y todo perfecto, gestión ágil y rápida.
Sono a Bali, dopo un paio di giorni che non stavo bene (con vomito) ho chiamato il medico. Sono venuti in due, mi hanno visitata, verificato la Pressione che (era molto bassa), mi hanno prelevato il sangue per verificare che non si trattasse della febbre Dongue (fortunatamente NON lo era). Mi hanno consigliato di mangiare leggero e stare a riposo. Ho mandato la fattura a Heymondo, sono stati solerti nella risposta, mi hanno detto di caricare tutto online, di allegare scontrini, che non avevo perché non mi era stato prescritto nulla. Ho dovuto fare un'auto certificazione dicendo che non mi era stato prescritto nulla e, alla fine, mi sono sentita dire che non mi avrebbero dato nulla.
Buonasera, siccome devo recarmi in Russia volevo sottoscrivere un' assicurazione con Hey mondo, ma, con rabbia, ho scoperto che non coprono la Federazione russa!!! Coprono tutti i paesi del mondo, ma la Russia no!! Vergogna
Very easy and clear information to contract the insurance. Fast to get it. Give you the chace to book the insurance in different countries. This is my first time to make the insurance with them, so far is being ok.
Per noi Heymondo è il nostro alleato quando viaggiamo. Assistenza impeccabile prezzi competitivi e tantissima rassicurazione da parte dello staff disponibile sia telefonicamente che via Wattsap. Lo abbiamo scelto per 3 anni di seguito e continueremo così!
Profesionalidad, honradez y eficacia. Somos un grupo que siempre viajamos asegurados con MONDO. Resuelven con rapidez cualquier duda o incidencia. Excelente todo el personal, y cito como ejemplo a Toni Sánchez, que nos ha asesorado recientemente. Profesional y eficaz. Da gusto así.
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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