Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management.
Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance has a positive customer experience.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
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However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
1,060 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.1
1,060
100%
+0.1
● Low
4.1 / 5 overall
=
1,060 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
4.1▲ 0.1
12-month avg
4.0
All-time
4.1
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
4.3
52
Nov 24
3.8
46
Dec 24
4.3
40
Jan 25
4.1
33
Feb 25
4.0
32
Mar 25
3.7
71
Apr 25
4.2
52
May 25
3.6
49
Jun 25
4.3
56
Jul 25
4.1
54
Aug 25
4.0
35
Sep 25
4.2
25
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 373 positive reviews
Easy to use26%
96 mentions
Fast & efficient11%
42 mentions
Website & app9%
34 mentions
Customer service8%
29 mentions
“Easy to navigate and clear information”
On “Easy to use” · Sep 15, 2025
Top complaintsof 113 negative reviews
Customer service14%
16 mentions
Payment issues10%
11 mentions
Refund9%
10 mentions
Scam5%
6 mentions
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
On “Customer service” · Sep 15, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
Overall rating and review count for this company and similar companies
La atención por el chat fue excelente! Me ayudaron a personalizar mi seguro de viaje con mucha amabilidad y paciencia. Es la primera vez que contrato el seguro, espero no necesitarlo pero en caso de que si, espero cumpla las expectativas.
Ho commesso un errore nella stipula della polizza. Ho trovato una assistenza veloce, cortese e professionale. Mi è stata resa la quota versata ed ho potuto rifare la pratica in modo corretto.
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In passato avevo già scelto questa assicurazione perché offre delle opzioni che nessun altro ha, come la possibilità comunicare via app dall' estero o di poterla attivare anche a viaggio gia iniziato. Nell' ultima occasione ho avuto un' esperienza particolarmente positiva col servizio clienti e Paulina, impeccabile, molto cortese, disponibile e attento al cliente. Ottimo servizio clienti.
Durante il mio ultimo viaggio in Thailandia, ho avuto un paio di problemi di salute. Ho usufruito di cure presso due ospedali privati e l’assicurazione Heymondo mi ha dato assistenza in tutto. Posso solo che consigliarla in base alla mia esperienza.
For all those people who contract two insurances while traveling never when you contract two policies separately in this case you will be left without being covered and the company does nothing to help and to extend the first policy together with the second while traveling and being the same client
I see myself needing to modify the written reference since in the last file I had they have left me uninsured due to the extension of the policy since I had two policies and they refused to extend both policies, that is, the first policy with the second while traveling in fact I was three days without coverage and without medical assistance because my case was already pre-existing for the first policy!
A real negligence and lack of professionalism on the part of the company!
Obviously I have asked for the refund and cancellation of the second policy and I am still waiting for an answer despite all the medical negligence I had!
Terrible Customer Support & Unreliable Emergency Assistance
I had a serious gut inflammation and received treatment after my first emergency visit. However, my symptoms got significantly worse, and I urgently needed medical attention again.
When I contacted Heymondo’s emergency assistance, I was shocked by their response. A rude representative informed me that I was not allowed to go to the emergency room unless a doctor pre-approved it within 48-72 hours. This makes absolutely no sense in a medical emergency.
To make matters worse, instead of assisting me, he dismissed my concerns in an impolite manner and told me to call a local health center—which is completely against the purpose of having travel insurance.
At this point, I still have no response from Heymondo, and their lack of urgency and professionalism is unacceptable.
If you’re looking for reliable travel insurance that actually helps in emergencies, stay away from Heymondo.
UPDATE ON 4.02.2025:
After leaving a review here, I received a response from the Heymondo team (you can check it below). The response is both misleading and contradictory. Heymondo claims that my second emergency visit was approved once the necessary documentation was received, yet I was never informed of this approval at the time. I received no confirmation, instructions, or assistance—only after my public complaint on February 1, 2025, did the support team email me today (February 4, 2025), stating that the report was received on February 2 and my visit was approved.
Let me emphasize this clearly: I requested assistance for an urgent medical situation on February 1, 2025. The insurance did not approve my visit, did not provide any assistance, and left me without support in an emergency. Now, on February 4, 2025, I receive a response stating that my visit was approved. When exactly was this approval given? Why was I not informed immediately when I urgently needed medical care? I still don't have those answers
Furthermore, their response now states: “In any urgent situation, you always have the option to go directly to the nearest emergency facility even without prior approval and later call our assistance department to manage the payment.” However, when I contacted their 24/7 emergency support, I was explicitly told that I could not do anything until prior approval was granted. Instead of assisting me, their representative rudely dismissed my concerns and advised me to seek a public healthcare facility on my own—completely ignoring the fact that I had purchased your insurance specifically for emergency support.
This delay and lack of communication demonstrate a serious failure in providing emergency support, which is the core reason travelers purchase insurance. Heymondo's response does not address the fact that their assistance team failed to provide timely and accurate help and any answer regarding approval when I needed it most.
I would like to book for multiple travel insurance 62 years old
I would like to book for multiple annual travel insurance and the system does allow me to go through ; however the small in-print there indicating that max age is 49
I found it discriminatory and would like to know what other options are provided for customer over 49 for multiple annual travel insurance
We had a problem in Thailanda with a bacteria, we contacted HeyMondo send us to the closest hospital they are working and everythong went very smooth: good hospital, excellent taking care of. We would for sure gonna use HeyMondo in the future
Es la cuarta vez que compro sus seguros y afortunadamente hasta ahora no he tenido que usarlos. Pero está cuarta vez he tenido que usarlo dos veces en el mismo viaje y fatal. La primera vez, después de dos horas de haberlos llamados, me indican un hospital a más de una hora de dónde estaba. Pregunto para un hospital más cerca y tardan más de dos horas en contestarme. Cuando me contestan confirmando que había un hospital más cerca, ya había alcanzado el primero más lejos. Primer punto. Segundo punto: una vez en el hospital no me dan instrucciones de ningún tipo, tuve que llamarles varias veces para entender adónde ir. Ahora venimos a la segunda vez que he tenido que llamarles para otra emergencia. Primero me sugieren que me llame un doctor de ellos y me dicen que me llegará un correo con un link para la llamada. Espero 3 horas, durante las cuales les llamo. No me ha llegado ningún correo ni alguna llamada pero después de 3 horas me escriben un correo diciendo que me han llamado pero no he contestado! Entonces vuelvo a llamar para decir que porfavor abran una incidencia y que tengo que ver un médico presencialmente. Lo hacen y pero ya era tarde y cuando acudo al centro médico el doctor se había ido. Tuve que volver al centro médico está mañana y me han llevado al hospital. Les avisé enseguida (hace 5 horas) y me dijeron que no me preocupase que informariían al corresponsal local. Llevo ya 3 horas en el hospital esperando a que envíen la garantía de pago. Ya me han visitado, he llamado a HeyMondo como 7 veces, he enviado un montón de correos y al teléfono sólo me contestan que están en ello. Sólo tienen que enviar un correo al hospital y tardan horas dejándome aquí bloqueada en un hospital? Han pasado 23 horas desde que les avisé de mi emergencia, un día entero perdido. Nunca jamás volveré a comprar su seguro, ni lo recomiendo.
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management.
Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
