Tenía algunas dudas y me las han…
Tenía algunas dudas y me las han resuelto de modo claro y rápdio

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Tenía algunas dudas y me las han resuelto de modo claro y rápdio
Ante una incidencia hospitalaria inesperada que me impidió viajar USA, contacté con atención al cliente (Sta. Verónica). Desde el minuto uno hasta el último momento fui arropado/guiado en todos y cada uno de los pasos a seguir para intentar solventar dicha situación de la manera más satisfactoria, incluso ofreciéndome distintas opciones a mis requerimientos. Verónica, en representación de HeyMondo, ha mostrado de forma constante su total entrega profesional eficacia el desempeño de su trabajo. Exquisito su trato así como su capacidad de interrelación con el cliente. No me queda más que felicitarla por todo ello y darle mis más sinceras gracias. Es obvio señalar que "He descubierto en MyMondo mi indudable aseguradora de viajes". Mis felicitaciones y respeto. P.D. Esto en los tiempos que corren resulta ya inusual, lo que antes era algo dado por natural. Con estas personas con las que he tenido la satisfacción de comunicarme da esperanza para ello. Gracias. Hilario David Gutiérrez Reyes
No funciona la app. Es imposible contactar por teléfono para solucionar problemas. No deja grabar los vuelos para la cobertura contratada de salas VIP
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Esperienza orribile. La mia fidanzata si sente male in Thailandia, per cui è richiesto una notte di degenza in una clinica privata. Il giorno dopo e quelli successivi proviamo a contattarli senza alcun successo, quando finalmente riusciamo a contattarli ci rifiutano il rimborso. Riaprono il caso e si attaccano a qualunque cavillo burocratico pur di non rimborsarci. Mai più. Meno di una stella non si può dare.
Triste esperienza personale per grave malattia che ha obbligato me e i miei compagni di viaggio ad un posticipo di 8 mesi. L'assicurazione e i referenti italiani sono stati molto chiari, precisi e veloci nella gestione della pratica. I documenti da presentare sono tanti ma giustamente richiesti e il sinistro è stato riconosciuto e verrà rimborsato. Compagnia decisamente da consigliare sia per la correttezza e gentilezza del personale sia per la rapidità di risposta.
No he llegado a utilizar el seguro porque no encuentro una póliza que se adecúe a mi viaje (quiero un viaje de larga estancia con una visa Work and Holiday en Australia pero no quiero pagar franquicia). Sin embargo la atención por parte de Verónica del departamento de At. al cliente para resolver mis dudas por correo ha sido muy profesional, clara y bastante rápida, lo cual se valora después de estar tanto tiempo buscando información. ¡Muchas gracias!
Recibí respuesta inmediata por su parte al contactar servicio al cliente y me ayudaron con todas las dudas que tenía de manera excepcional.
Excelente atención por parte de Pierre, que resolvió todas mis dudas con rapidez, efectividad y amabilidad
Es una ESTAFA de empresa, he ido de viaje y tenido un accidente médico y tuve que acudir de urgencia al doctor. El mismo día envié los documentos para solicitar los reembolsos que incluyeron el examen del doctor, factura médica de los gastos y comprobantes de pago. Un mes después me dijeron que NO me pueden emitir reembolso de gastos médicos porque no han sido “pre-aprobados”. Pero como los van a pre-aprobar si yo tuve emergencia médica? Quieren que yo llame al centro de atención al cliente de Heymondo desangrandome para pedirle la “autorización”? Son ESTAFADORES!!!! Jamás debería de confiarles!
Do una stella perché di meno non posso dare purtroppo. Esperienza orrenda. Io e il mio ragazzo ci trovavamo a Nusa Penida e il mio ragazzo si è fatto male ad una gamba, alla quale ci volevano i punti. Chiamiamo l’assistenza di Heymondo e ci risponde una donna che dopo svariate domande ci dice che non avevano convenzioni in quell’isola e che avremmo dovuto spostarci con traghetti e mezzi per raggiungere quella che secondo loro poteva andare bene. Ovviamente con una gamba mezza aperta non puoi viaggiare. Così ci facciamo portare in un pronto soccorso che ci chiede di chiamare l’assicurazione viaggi perché servivano i punti. Questa volta risponde un uomo che ci dice di andarcene assolutamente da la perché rubavamo i soldi alle persone e tutte queste sciocchezze varie. Richiamiamo una terza volta e risponde la donna di prima anche un po’ scocciata prendendo in giro il suo collega perché ci aveva detto che potevamo andare in un ospedale vicino. Morale della favola: l’assicurazione non è stata mai usata perché loro non erano “affiliati” con nessun ospedale, i cosiddetti da loro detti LADRI del pronto soccorso sono stati gentilissimi e ci hanno aiutato come meglio potevano facendo medicazioni e quant altro senza nessun costo. Vi prego pagate di più per una assicurazione sanitaria piuttosto che affidarvi a questi incompetenti. Non farò mai più un errore del genere. Con la salute non si scherza.
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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