La atención fue rápida
La atención fue rápida, la comunicación muy clara y las características de la póliza comprada son excelentes, yo recién voy a iniciar mi viaje en un poco más de una semana

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
La atención fue rápida, la comunicación muy clara y las características de la póliza comprada son excelentes, yo recién voy a iniciar mi viaje en un poco más de una semana
He recibido mi contrato en inglés y a pesar de solicitar una copia en español , la señorita Valentina no me ha ayudado en ese sentido. Desilusionada por no poner interés en ayudar a los clientes aunque el protocolo que tienen establecido no sea compatible con lo que le estaba solicitando. No volveré a contratar con Vdes. Por el mal servicio al cliente.
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Avevo per errore sottoscritto una polizza presso Hey Mondo, ignaro del fatto che per Zanzibar era necessaria un’assicurazione obbligatoria apposita. Quindi avevo richiesto un rimborso o un voucher, mi hanno prontamente e gentilmente risposto e garantito il rimborso. Affidabili e professionali, mi affiderò senz’altro a loro per la mia prossima destinazione.
Ha sido muy amable y me ha contestado a todas mis preguntas, de manera muy fácil y sincera.
Numero Sinistro : 1621279 Numero Polizza : HEY508408 Dopo 4 mesi e numerosi solleciti e invii della documentazione la compagnia assicurativa ERGO declina il mio sinistro in quanto secondo loro "La polizza non riconosce alcun indennizzo per Overbooking dal parte del vettore aereo." Peccato che nelle condizioni generali della polizza n. HEY508408 – “HEYMONDO MULTIRISCHI VIAGGIO SINGOLO”, con riferimento alla Sezione SEZIONE E (Ritardi e perdita di servizi), comma E.1 (Indennizzo in caso di ritardato arrivo sul luogo di partenza) regola anche i costi dovuti “del ritardato arrivo dell’Assicurato sul luogo di soggiorno a causa di disservizi del trasporto pubblico”. Mi sembra evidente che l'overbooking è un disservizio del vettore aereo, quindi si tratta di truffa. Spero non sia così anche per cose più serie (mediche) ma diffiderei da una compagnia che non rispetta le condizioni contrattuali e che impiega oltre 4 mesi per un diniego. Spendete un po'di più e andate altrove. Spero che Heymondo possa rivalutare in futuro le collaborazioni con compagnie assicurative più serie.
Reputo Heymondo una compagnia veramente seria il cui supporto cerca di fare il massimo per aiutare i clienti. Tuttavia, il partner di cui vengono le polizze (Ergo) è uno dei peggiori con cui abbia mai avuto a che fare. A distanza di 9 mesi non vogliono saperne di pagare un sinistro relativo ad un volo in ritardo, usando come scuse le cose più assurde. Impossibile parlare con ufficio liquidazione o con i diretti interessati. Non hanno voluto decretare positivamente nemmeno sotto reclamo IVASS.
Llevo años contratando mis seguros de viaje con Heymondo y esa es la mayor prueba del éxito de esta compañía y de mi total y plena confianza en ella. Con ellos iría hasta el mismísimo fin del mundo y desde luego no los cambio por nada: son excelentes. Un par de veces he necesitado acudir al médico en el extranjero y la rapidez y eficacia ha sido indiscutible. Y todo sin poner un duro de mi parte. En serio, si buscas un seguro de viaje idóneo este es el tuyo. Se lo curran a tope!
Muy dinámica y sencilla
I had problems with the insurance, so I published a bad review here. A couple days later, they got in touch and started the payment process. I have received the payment now. Customer service on this plattaform was super helpful. Thanks!
Quick and effective!
Assicurazione top Tutto perfetto, assistenza, app e costi di sottoscrizione
aunque no tienen canal de atencion al cliente con un numero de telefono, el chat funnciona, te resuelven las dudas rapidamente
Son muy amables y me informan con mucha transparencia. Ya lo contraté para un viaje a Estados Unidos y no tuvimos que hacer uso de él, así que en principio bien. He leído que si tienes que usarlo también es un seguro que responde bien, pero ya digo, yo esa parte afortunadamente no la he tenido que usar. Los volveré a coger para mí próximo viaje sin duda.
Could not use the app due to so-called not matching combination of pp NR and password Ii did not have a password at all! This company is a local Spanish with limited international experience.. Have no English link available or incompetent agent do not know what to do got the assistance of a good agent who knew about the app and made it work.. Nevertheless the language problem could be solved with 1 extra button for language selection e.g. english and spanish. Be careful with your business and think twice as the handling of claims will be the same
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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