Hinge Outlet, Inc. is a specialized provider of a comprehensive range of door hinges and hardware, catering to both residential and commercial applications. Their inventory includes various types of hinges such as spring hinges, ball bearing hinges, and concealed door hinges, as well as essential door hardware like locks, knobs, and levers. The company aims to meet the diverse needs of homeowners, contractors, and builders by offering high-quality products designed for durability and functionality. Customers can explore an extensive selection of products on the Hinge Outlet website, hingeoutlet.com, where they can find resources and guides to assist with hinge selection and installation. With a focus on delivering a wide variety of options, including specialty hinges and accessories, Hinge Outlet is positioned to serve individuals and businesses looking for reliable solutions in door hardware.
Hinge Outlet receives high praise for its easy ordering process and excellent product quality, with many reviewers noting the superior hinges compared to big box stores. Customers appreciate the fast delivery and the wide selection available on the website, often highlighting the efficient customer service that promptly resolves issues, such as shipping errors.
However, some consumers express dissatisfaction regarding order fulfillment, with a few mentioning problems like receiving incorrect items or not receiving timely responses to inquiries about product dimensions. Despite these occasional complaints, the overall sentiment remains overwhelmingly positive, with many stating they would return for future purchases. Hinge Outlet is recognized as a reliable source for quality hinges and accessories, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 51 |
| Sep 24 | 4.6 | 43 |
| Oct 24 | 4.3 | 43 |
| Nov 24 | 4.3 | 33 |
| Dec 24 | 4.9 | 45 |
| Jan 25 | 4.6 | 53 |
| Feb 25 | 4.5 | 55 |
| Mar 25 | 4.3 | 49 |
| Apr 25 | 4.3 | 35 |
| May 25 | 4.3 | 43 |
| Jun 25 | 4.8 | 49 |
| Jul 25 | 4.7 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ordering is very easy, fast and efficient”
“Also, the shipping took over 2 weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −3% | 1,000 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hinge Outlet is #3 of 5 on overall rating in this group.
500 reviews of Hinge Outlet. Filter by what matters to you.
The Hinge outlet has excellent service, I received exactly what I ordered and the hinges are quality made. The shipping time was a little slow but I received them. All in all they are a great company, I wouldn’t hesitate to order from them again.
I am a homeowner with an old house, anytime a kitchen cabinet hinge goes out, I know where to go. I just finished my 3rd or 4th order over the last several years and the quality, timeliness and communication is always perfect. Thank you!
I don’t know anything about the quality of the hinges at this point I just ordered. But the process was simple and completely painless!
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The gate hinge bracket I ordered was advertised on the website, however after placing my order, several days later I was told that the part was no longer carried by hinge outlet
I had ordered these hinge screws before; I used them all. This was a reorder, easy, quick and received them reasonably fast for standard USPS. Very happy!
Good product. Fair price. Timely delivery,
Easy ordering process and quick delivery
Easy website navigation, plentiful options.
It was great. Exactly as described and the picture was accurate
Fast order processing and kind/understanding customer service representatives!
Great selection of products, but customer service is terrible. I was trying to order gate hinges and the website information had no information about whether they were outdoor rated (though one could easily assume given they are "gate" hinges they should be, but most of the information was that the hinges were rated for the NY housing authority which implies indoor use), nor whether they were individual hinges or came in pairs or triplets as hinges often due. I called and called at various times of the day and tried all their options from sales, customer support and technical support and could never get anyone to answer so I could get answers to a few simple questions. Their technical support option says to email them, so I did, and after a week of waiting (which put my project on hold) I never did get a response. I've ordered through Hinge Outlet many times before, but always knew exactly what I wanted. They are great in this regard, but if you have questions or need assistance, their customer service is remarkably poor.
great service
Quick, convenient, excellent price.
Piece of cake online ordering process…looking forward to some neat accessories to dehang and hang doors for several painting projects!
The product wasn't quite what I needed, as I was replacing hinge pins on 70 year old hinges. Their diameter wasn't as large as the original ones, but apparently those cannot be found anywhere. I am using them in two of the three original hinges because the two pins I replaced were bent.
Hinge Outlet, Inc. is a specialized provider of a comprehensive range of door hinges and hardware, catering to both residential and commercial applications. Their inventory includes various types of hinges such as spring hinges, ball bearing hinges, and concealed door hinges, as well as essential door hardware like locks, knobs, and levers. The company aims to meet the diverse needs of homeowners, contractors, and builders by offering high-quality products designed for durability and functionality. Customers can explore an extensive selection of products on the Hinge Outlet website, hingeoutlet.com, where they can find resources and guides to assist with hinge selection and installation. With a focus on delivering a wide variety of options, including specialty hinges and accessories, Hinge Outlet is positioned to serve individuals and businesses looking for reliable solutions in door hardware.
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