Helpful every step of the way
Helpful every step of the way! When I need hinges, I'll be back!

Hinge Outlet, Inc. is a specialized provider of a comprehensive range of door hinges and hardware, catering to both residential and commercial applications. Their inventory includes various types of hinges such as spring hinges, ball bearing hinges, and concealed door hinges, as well as essential door hardware like locks, knobs, and levers. The company aims to meet the diverse needs of homeowners, contractors, and builders by offering high-quality products designed for durability and functionality. Customers can explore an extensive selection of products on the Hinge Outlet website, hingeoutlet.com, where they can find resources and guides to assist with hinge selection and installation. With a focus on delivering a wide variety of options, including specialty hinges and accessories, Hinge Outlet is positioned to serve individuals and businesses looking for reliable solutions in door hardware.
Hinge Outlet receives high praise for its easy ordering process and excellent product quality, with many reviewers noting the superior hinges compared to big box stores. Customers appreciate the fast delivery and the wide selection available on the website, often highlighting the efficient customer service that promptly resolves issues, such as shipping errors.
However, some consumers express dissatisfaction regarding order fulfillment, with a few mentioning problems like receiving incorrect items or not receiving timely responses to inquiries about product dimensions. Despite these occasional complaints, the overall sentiment remains overwhelmingly positive, with many stating they would return for future purchases. Hinge Outlet is recognized as a reliable source for quality hinges and accessories, making it a favored choice among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 51 |
| Sep 24 | 4.6 | 43 |
| Oct 24 | 4.3 | 43 |
| Nov 24 | 4.3 | 33 |
| Dec 24 | 4.9 | 45 |
| Jan 25 | 4.6 | 53 |
| Feb 25 | 4.5 | 55 |
| Mar 25 | 4.3 | 49 |
| Apr 25 | 4.3 | 35 |
| May 25 | 4.3 | 43 |
| Jun 25 | 4.8 | 49 |
| Jul 25 | 4.7 | 19 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Ordering is very easy, fast and efficient”
“Also, the shipping took over 2 weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −3% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hinge Outlet is #3 of 5 on overall rating in this group.
500 reviews of Hinge Outlet. Filter by what matters to you.
Helpful every step of the way! When I need hinges, I'll be back!
Easy to use website. Wide choice of products.
The hinges I purchased from hinge outlet DID NOT function as described. I was using them for 3/4" thick inset (flush mount) cabinet doors. When installed the struck the cabinet face on the hinge side, even with a rounded door front corner. Also, the shipping took over 2 weeks. I had already purchased similar hinges from a local store, and then ended up using Blum european stile hinges to meet my deadline, and keep my customer satisfied. I went on line to seek a method of returning these hinges. I found that the return was not possible as I did not have an order number. Please email me so we might put this behind us.
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It was fast and good
Didn’t receive the hinge and we couldn’t get any updates on tracking so they sent me a new one and had it in 3 days and worked perfect for my project
good experience
Site was easy to use. Found my stuff in a minute.
Easy to use web site, excellent products, quick shipments
I ordered a hinge on February 27. It is now March 27 and I still have not received it. I live in the very state where this was shipped from and 4 weeks is no good. I have since purchased another hinge somewhere else and completed my job. If the hinge ever shows up I guess I will hold on to it for another job, one will come up eventually.
I ordered two items from Hinge Outlet approximately just over three weeks ago. While the company sent an email thanking me for the order, they did not provide shipping information. After two weeks I still had not received my order or confirmation of shipping. I contacted them to inquire about my order and received no response. I sent a second email and again no response. After about a week after my second email and not receiving a response I sent a third email with an ultimatum that if I didn't hear back within 24 hours I would cancel my order. They finally responded with a curt email response and by canceling my order. It would appear that they sell inventory they do not have in stock and then try to wait it out hoping the customer won't follow up before new inventory arrives. In Response to your follow-up: You have asked for my order number. Unfortunately I cannot provide that as you did not send it to me. I received an email from someone named Tony on March 3rd thanking me for my order, but not include an order number nor did it include shipping details. After not hearing from your company for some time I decided to reach our via email by directly replying to Tony, which is one method suggested by your company. This was on March 15th. After no response was received I sent another email on March 18th. My last email was sent on March 26th, which you finally responded to after I sent a more assertive email inquiring about my order. I stated that I would cancel my order if I didn't hear back within 24 hours. I checked my spam folder per your suggestion and there was nothing there from Hinge outlet. I find it hard to believe that you respond to all emails within 24-48 hours. Why would I receive an email thanking me for my order and then another canceling my order in response to my email with an ultimatum, but somehow the other two responses ended up in a spam folder. It doesn't make sense. Also, when you canceled my order you said that the items would be back in stock soon. Why are you selling inventory not in stock and then not telling the customer. I see from other reviews that this is not an isolated event. Furthermore, you canceled my order despite the fact that this was not my request. I clearly stated that I would cancel only if I didn't receive a reply within 24 hours, yet you elected to cancel the order outright. You wasted my time and now instead of taking responsibility for your poor customer service you appear to be suggesting that you did reply and it must have gone to spam.
Product was delivered in a matter of days and installation was easy. The hinge was a replacement for damaged hinge. Fit perfectly except had to drill a few more holes as the old holes did not match up with the older ones.
Liked the product, work perfect to fit our needs. Thanks.
Hinge Outlet, Inc. is a specialized provider of a comprehensive range of door hinges and hardware, catering to both residential and commercial applications. Their inventory includes various types of hinges such as spring hinges, ball bearing hinges, and concealed door hinges, as well as essential door hardware like locks, knobs, and levers. The company aims to meet the diverse needs of homeowners, contractors, and builders by offering high-quality products designed for durability and functionality. Customers can explore an extensive selection of products on the Hinge Outlet website, hingeoutlet.com, where they can find resources and guides to assist with hinge selection and installation. With a focus on delivering a wide variety of options, including specialty hinges and accessories, Hinge Outlet is positioned to serve individuals and businesses looking for reliable solutions in door hardware.
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