Invicta Watch Stores is a retail company specializing in offering a wide range of timepieces, including luxury and fashion watches. The company operates through its website, invictastores.com, providing customers with an extensive selection of Invicta watches, known for their unique designs and affordability. The platform caters to watch enthusiasts and everyday consumers alike, looking for stylish and functional watches. The company focuses on delivering an accessible shopping experience, allowing customers to browse through various collections and styles. Invicta Watch Stores aims to meet the needs of individuals seeking quality timepieces at competitive prices, making it a notable player in the online watch retail market.
Invicta Watch Stores receives a mixed response from customers, reflecting both satisfaction and frustration. Many reviewers praise the quality and design of the watches, noting that they are well-priced and often arrive in great condition.
Positive experiences highlight speedy delivery and the joy of gifting Invicta watches. However, a significant number of consumers express dissatisfaction with shipping delays and poor customer service. Complaints frequently mention long wait times for orders, lack of communication, and issues with product functionality, such as watches arriving with dead batteries or defects. While some customers remain loyal to the brand, others vow never to order from the website again due to these negative experiences. Overall, the sentiment is mixed, with both commendations for the product quality and serious concerns about service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 216 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 3.8 | 6 |
| Feb 25 | 3.4 | 5 |
| Mar 25 | 3.2 | 5 |
| Apr 25 | 3.7 | 11 |
| May 25 | 3.5 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 2.3 | 4 |
| Aug 25 | 3.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 216 most recent reviews.
“From the day I ordered my watches in July I received the entire order over a three week period with final delivery in...”
“Customer service wasn’t helpful at all just kept telling me my items would be shipped”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.4 out of 5 (fair) | 2.3 out of 5 (poor) | −13% | 216 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Invicta Watch Stores is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.3).
216 reviews of Invicta Watch Stores. Filter by what matters to you.
A fraudulent charge appeared on my account and Invicta is unable to trace it back to my name. Basically this means that their verification process online failed and they were ok placing an order under a name that didn't match the name on the card.
I had purchased a watch for my sons Birthday it has been 3 weeks called every Thursday they always told me it was going out the following Monday still have not received it. Now they blame it in Covid. This is a billion dollar company and you can’t send a order out in time and I paid for 2 day shipping. They want to sit behind a computer so they can send you the same response every time.pick up the phone and lie to me again like you have been. Ver dissatisfied customer. I know you probably don’t care but I am also in retail and I will make sure never to recommend your watches to anyone or your store. You need to have someone call and resolve the issues. Stop sending out automated emails with the same message. I guess I should of checked your rating before I made a purchase with you. As I have stated this will be the first and last purchase and I will Waite to make people aware of this. Do not blame your incompetence on Covid. If you receive this have someone higher up then a operator call me back. Or the next call may be from one of my people. Ray,
I own close to 50 Invicta watches but after this last interaction I will not be buying another one again. The customer service is terrible. I send a request and get a generic canned answer that has nothing to do with my order. I placed an order on 8/7/2020 for 2 watches, 1 bracelet, & a pack of masks. All but the masks were going to be birthday gifts for the 24th. All were supposedly in stock. Days later I get a shipping notice that 1 watch and the masks have shipped. After getting no help Or response from customer service another package ships with 1 watch to be delivered on the 25th. Then today (8/20) I get an email stating that the bracelet isn’t in stock and I’m being refunded. This isn’t the way business is done! You don’t sell products that you don’t have. I’m very disappointed in the way they handled this. Now I have to scramble for an extra gift somewhere. In summary, I buy their watches on cruises and online but I think that after this occurrence that I won’t be buying anymore again. It’s a shame that customer service in no longer a priority with companies anymore. I guess it’s time to find a new brand or a new hobby.
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Polarized pattern: few middle ratings. 56% of recent reviews are 4–5★ and 40% are 1–2★.
If I can give this company a zero, I would love to do that. I ordered two watches with separate invoices and paid extra $29 for two day shipping. It has been more than 10 days and no word from this conpany. I sent out an email asking for update, and lo and behold, they gave me a tracking number for one of the orders - but take note, a tracking number that does not even exist. I emailed them again, asked about the tracking number which was sent on a Friday and they said it will start moving on Monday or Tuesday. I waited, but it was Wednesday already and there was no movement on my tracking number. I emailed them again but there was no response. I was contacting them for hours but my calls were left unanswered. I filed a claim from paypal because that is what I used to pay my orders, I was asking for a refund, and after just 30 min they responded to my emails. After another hour, my tracking number started to move. Then I asked about my second order and they said they apologize as it is still being processed, AFTER 15 days it is still being processed. It appears that they are selling items that are not yet on hand, that was their response - that the manufacturer is delayed in shipping to them the item. Insane. Then they gave me a tracking number for my second order that actually moved after three days. Guess what? When I received the watch, finally, I cried due to my anger and frustration. I bought an expensive technomarine watch that is placed in an old and dirty Invicta box. I will file a claim for a refund. totally dissatisfied with this company. Please DO NOT buy from them.
New customer and now a customer NO MORE!!! This the FOURTH TIME I have received USED obviously RETURNED and in 2 cases, damaged watchers from them. I'm DONE.
I have bought a watch which came out to be defective after 2 months of use. I tried to get hold of customer support via emails and social media but they do not respond. Once the product is sold even under warranty they do not care at all. I do not recommend this brand at all, I saw some bad reviews before buying and I wished that I did not make this terrible mistake.
HORRIBLE customer service. I've been trying to resolve an issue with a promotion on purchases during the Christmas season for over 1 month now. I've tried their customer service line about 4-5 times, finally getting through in mid January. I was on hold in December for 1 1/2 hours and still did not get through, so I went to the email and website as the recording said and left 3 messages. Once again, no response. I finally got through to a lovely customer service rep in mid January, who assured me she was elevating the issue to her manager and one other rep, It has now been another 6 days with no response or acknowledgement to my issue. After purchasing up to $1,500 in watches, I will NEVER buy direct from this company again. They have no appreciation for their customers who keep them in business and entice them with promotions that don't pan out after purchase. This is worst customer service I've received in many years. Do not purchase directly from Invicta or you will have issues with billing/promotions and not be able to find anyone who can assist the customer.
ORDER # 104835903 I order a watch on 12/21/19 and as of 1/7/20 I haven't even received a shipping tracking number. I have called your company over 6 times and each time I have called I have been on hold for a minimal of an hour. On yesterday, I called twice and after waiting an hour to talk to someone the person told me different information then the person I had spoken to the previous time. I asked to talk to a supervisor and she just sent me to a voicemail ( THIS IS AFTER HAVING WAITED ON HOLD FOR AN HOUR). I called back on the same afternoon on yesterday and was waiting on hold - then after waiting on hold for 1.5 HOURS, THE PHONE WENT TO A VOICEMAIL. I am assuming that the help desk had closed and even though I had been on hold for 1.5 HOURS that my needs were irrelevant...... I have talked with someone at your company about my order on December 26, 2019, January 2, 2020, January 3, 2020 and January 6, 2020 and every time they have told me something different relative to my order..... This is my third email to the help desk and I have not receivied even a courtesy response. I called my local Invicta store and they told me that they operate totally seperately from the online store and couldn't help resolve the issue. Now when I placed the order there was no hesitation or delays in debiting/crediting my card - yet when it comes to verifiable information and shipping of my product there has delay after delay after delay......This is an item that my husband has wanted for a while and if that wasn't the case I would had never ordered from your company. I know that this email will go unanswered or unaddressed as the others have and I know this is not your company YOU JUST WORK THERE....but this is a reflection of your company as a whole. Very discouraged and disappointed.
Bought a nice piece that costs over $600 dollars. Because of the "water-resistant" feature I actually wore it into the shower, this was a mistake. The watched fogged up. I called the Invicta watch service. And their statement was “we inspect all of our watches, therefore, it must have been user error.” I disagreed and sent my watch to get services. The service department quoted me over $200 for repair. I called the technician and he is the reason I have now changed the review. He was very informed and told me that steam from the shower can find its way into the watch. I am a person who pays for my mistakes and he worked with me on the quote. It is nice to have people with a soul meet you halfway. Thank you international Watch Service Center.
Selling products they do not have in stock. Complete scam on their customers. Not fulfilling orders. Don't count on getting your order.
This is a beautiful watch, got to me in a quick manner within the time said it would get to me.
Terrible..it’s been over 1 year trying to get back my watch that was sent for repair.. no one knows where is it.. keep telling me BS (excuse my language). Don’t buy their watches bcoz they can’t fix it..and your watch will get lost and no one is responsible.. new associates every week.!! I live in Queens NYC. I’m not gonna let it go. I need my watch back fixed or not.!!!!!!!!
invictastores.com is the worst online shopping experience i have ever had i made 3 orders on 1/2/2018 and i still never got my 3 orders and i have emailed them several times they do not show my orders on there website when i try to track them they only show one of them and they charged my credit card account for all 3 order and they are doing nothing to take care of my problems they created this is there mistake and they need to fix it
Paid extra for 2 day shipping took over 10 days to get it! Love the product, but will not buy through this site again.
Invicta Watch Stores is a retail company specializing in offering a wide range of timepieces, including luxury and fashion watches. The company operates through its website, invictastores.com, providing customers with an extensive selection of Invicta watches, known for their unique designs and affordability. The platform caters to watch enthusiasts and everyday consumers alike, looking for stylish and functional watches. The company focuses on delivering an accessible shopping experience, allowing customers to browse through various collections and styles. Invicta Watch Stores aims to meet the needs of individuals seeking quality timepieces at competitive prices, making it a notable player in the online watch retail market.
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