Good product
Good product. Good delivery time.

Invicta Watch Stores is a retail company specializing in offering a wide range of timepieces, including luxury and fashion watches. The company operates through its website, invictastores.com, providing customers with an extensive selection of Invicta watches, known for their unique designs and affordability. The platform caters to watch enthusiasts and everyday consumers alike, looking for stylish and functional watches. The company focuses on delivering an accessible shopping experience, allowing customers to browse through various collections and styles. Invicta Watch Stores aims to meet the needs of individuals seeking quality timepieces at competitive prices, making it a notable player in the online watch retail market.
Invicta Watch Stores receives a mixed response from customers, reflecting both satisfaction and frustration. Many reviewers praise the quality and design of the watches, noting that they are well-priced and often arrive in great condition.
Positive experiences highlight speedy delivery and the joy of gifting Invicta watches. However, a significant number of consumers express dissatisfaction with shipping delays and poor customer service. Complaints frequently mention long wait times for orders, lack of communication, and issues with product functionality, such as watches arriving with dead batteries or defects. While some customers remain loyal to the brand, others vow never to order from the website again due to these negative experiences. Overall, the sentiment is mixed, with both commendations for the product quality and serious concerns about service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 216 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 3.8 | 6 |
| Feb 25 | 3.4 | 5 |
| Mar 25 | 3.2 | 5 |
| Apr 25 | 3.7 | 11 |
| May 25 | 3.5 | 2 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 2.3 | 4 |
| Aug 25 | 3.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 216 most recent reviews.
“From the day I ordered my watches in July I received the entire order over a three week period with final delivery in...”
“Customer service wasn’t helpful at all just kept telling me my items would be shipped”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Jewelry.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.4 out of 5 (fair) | 2.3 out of 5 (poor) | −13% | 216 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Invicta Watch Stores is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.3).
216 reviews of Invicta Watch Stores. Filter by what matters to you.
Very happy with the customer service and the quality of the product.
Great customer service. Fast and efficient.
Excellent comunication , Excellent service
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Polarized pattern: few middle ratings. 56% of recent reviews are 4–5★ and 40% are 1–2★.
purchased watch from invicta told my order would arrive on Monday 25th July!!!Still not received my order ???if the order is running late fair enough but contact me and let me know!! this is poor customer service.i have several watches in my wish list but if this is the way U treat your customers I won't be purchasing anymore!!!
The watch was not working when it arrived. I have not had time to get a battery for it. I was very disappointed.
I have placed a few different orders this year. The order 1006946801 2 of the watches were said to be delivered to 453 32 rd my address is close to that 435 32 rd I did get 1 package 1 watch but the other two went to the 453 address. I have not gone to that address as of yet. I find it a problem that they kept the package because it has my name on it.normally you call you guys and say this is not our package.so if they did not call or return I have a big problem with that take a look at it see what you can do to get my watches. Thank you for all your help I appreciate it. Bradley Grimes
Fast shipping. Love my purchase. Great price.
Excellent Service
The watch came quicker than I expected and I'm very pleased will be shopping with you guys soon 😊
Ordered a watch from them and got an order confirmation. When I went on to their web site to chase the order it couldn't find any details. Tried the chat facility on the website, but that just asks you to leave your email address and they'll get back to you. Used the contact page on the web site to query my order, got no response. Call them, but phone constantly engaged. 2 Days later I emailed them and got a response the next day saying the watch was out of stock and the order had been cancelled. Still chasing them up to see when I will get a refund. Overall a very poor experience, and judging by the reviews on here, I'm not the only one. If this is what it's like trying to buy a watch, I'd hate the think about having to get one fixed under warranty, so I won't be buying another Invicta watch.
I love invictus watches I alway brought them for my son or husband ,here lately I have brought 4 for myself did not know they had watches for ladies too .
Very happy with the watch I received It arrived in time That was stated Also happy with the invictor store
Another order came today, this time everything is OK. The watch is undamaged and also the boxes are fine. If it was always like this, we would be very satisfied and we would not have to solve problems as in the previous shipment. I express my satisfaction with this shipment and I hope that the previous shipment will be resolved. I give ☆☆☆☆☆ for today's shipment.
Very poor customer servise. They do not answer their customer service line and you just get excuses in a recording on why orders have not shipped. They have had my money for 7 days and nothing! I am disputing the payment and will never order from them again
My husband was absolutely thrilled about it, as he had been eyeing the watch for about a month. He has had many compliments on it, and he couldn't be happier with it.
I returned a watch to them for a refund. They received the return on April 12th. Waited at leat 10 days and nothing. Followed up with at least 4 messages through their website and still no response. I finally had no choice but to call paypal and get them involved. To date (3 weeks in) still no refund. Invicta stores is quick to charge your credit card on new orders regardless of when it ships and are always very slow to issue refunds or returns. I always have to call or e:mail to get a refund. Simply horrible.
Invicta Watch Stores is a retail company specializing in offering a wide range of timepieces, including luxury and fashion watches. The company operates through its website, invictastores.com, providing customers with an extensive selection of Invicta watches, known for their unique designs and affordability. The platform caters to watch enthusiasts and everyday consumers alike, looking for stylish and functional watches. The company focuses on delivering an accessible shopping experience, allowing customers to browse through various collections and styles. Invicta Watch Stores aims to meet the needs of individuals seeking quality timepieces at competitive prices, making it a notable player in the online watch retail market.
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