Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
Jacksons Estate Agents generally receives high praise for their exceptional service and effective communication. Reviewers frequently commend the staff, particularly agents like Enrico and Ana, for their diligence and responsiveness, which enhances the overall experience for both landlords and tenants.
Many customers appreciate the seamless management of property maintenance and renovations, highlighting the expertise of the design and refurbishment teams. However, a small number of reviews express dissatisfaction, citing issues with professionalism and communication, suggesting that some clients have faced frustrating experiences. Despite these criticisms, the majority of feedback reflects a strong sentiment of satisfaction with Jacksons' services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 269 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 3.3 | 3 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 6 |
| Apr 25 | 5.0 | 4 |
| May 25 | 3.4 | 5 |
| Jun 25 | 4.9 | 10 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 269 most recent reviews.
“Ted was really helpful when organising the fixing of our front door lock”
“I would strongly advise avoiding Jacksons Estate Agents Streatham - my experience with them over the past two years w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.3 out of 5 (poor) | 3.8 out of 5 (good) | +54% | 269 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Jacksons Estate Agents is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.3).
269 reviews of Jacksons Estate Agents. Filter by what matters to you.
Really happy with Jamie. We’ve had a lot of problems in our flat which we struggled to get resolved with other employees for numerous reasons. Jamie was always courteous, helpful, honest and empathetic in his approach. Since dealing with Jamie our issues have been resolved.
The entire team at Jacksons were fantastic in finding me a new tenant and Jamie Nash was extremely helpful with organising trades people to carry out some routine repairs to my flat. He went out of his way to find the cheapest quote for me, very professional and nothing was too much trouble. Thoroughly recommend Jacksons.
Kerry has been so helpful since taking over looking after my flat. Previously I’d been struggling to get a response and since she has taken over she’s been in constant contact with me and really helped me with any requests or queries I had. Thank you!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My partner and I are really impressed for the level of service our state agent Ms Jessica Steer has provide to us so far. Worth to mention that she was not our main estate agent at the beginning of our tenancy but as soon as she took over things have been flawless. I really hope this humble review can help her to progress because Jackson’s has a real gem in their hands. Simply, thank you.
Good service, the property manager Kerry Dunmall is very proactive and always update us by phone or mail and always support and try to sort out issues we are facing. Happy to use Jackson services
The five star review is for Kerry. Very attentive and keeps us well informed as to progress with resolution of a damage claim and repairs with our tenant, and dealing with the quotes. Keep up the good work (hopefully the remedial works will be sorted swiftly!) Best James & Jennie Saunders, 67 Thornbury, SW2 (Landlord)
Letting bit can be occasionally questionable but property management is excellent. Kerry Dunmall is always happy and cheerful but more importantly highly effective in getting things done and checks to see if they have been completed. Only fear is she is so good one of the other agencies will poach her, because if I was them I would.
As a landlord you rely on your your agent to manage your property and provide a high level of service for you and your tenants. This is the experience we have with James Brignell and Kerry Dunmall from the Balham branch of Jacksons. They are pro-active and deliver excellent service.
Kerry Dunmall , has been brilliant property manager , whom is accessible , efficient and effective in responses and actions taken to sort any problems . Very good communicator , and very happy with the service received through Kerry has been very supportive.
After moving into our property in August, we raised a number of issues, but became frustrated after hearing very little back. This all changed when Jamie Nash took over as our property manager. He has been incredibly proactive and helped resolve issues in a very short timeframe. Jamie has enabled us to have a strong communication channel with our landlord. We are now reassured that if any maintenance issues do occur, that they will be acted on immediately in an effective manner.
Kerry has been excellent every time we needed to get in touch - she's been super responsive and got things done. She is a real asset to the team at Jacksons - thanks Kerry!
Kerry Dunmall was very helpful with resolving teething problems and helping us settle in .
Kerry Dunmall has recently taken over as my property manager. I’ve found her to be friendly and very responsive to my needs. Kerry is quick and efficient at addressing my maintenance requirements as they arise.
Jess steer has recently been my property manager.. taken over from previous colleagues who would totally ignore my phone call and email.. (So professional), polite and friendly.. very efficient with coming back to me .. she's such a star.. finally feel I am in good hands.
Having had a very frustrating experience with estate agents managing a property I lived in previously, dealing with Jamie has been such a breath of fresh air. He is really friendly and understanding when dealing with maintenance issues and always gets them resolved quickly. We appreciate him so much!
Matt Blomeley has been an excellent help in sorting out the issues with the orevious tenants. Patient and very courteous.
Jacksons Estate Agents is a well-established property agency operating in multiple areas of London, including Balham, Clapham, Earlsfield, Streatham, Tooting, and Wandsworth. Founded in 1995, the company specializes in providing comprehensive real estate services, including property sales, rentals, and valuations. With a focus on local expertise, Jacksons is dedicated to assisting clients in navigating the housing market, whether they are looking to buy, sell, or rent residential properties. The company's target market includes homeowners, landlords, and tenants seeking reliable and knowledgeable assistance in their property transactions. Jacksons Estate Agents is committed to delivering tailored services that meet the unique needs of each client, ensuring a smooth and informed experience throughout the property process. Through their user-friendly website, customers can easily search for available properties, request valuations, and access essential information about the London real estate market.
This profile hasn't been claimed by the business owner.
