Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
If you haven’t, please go check out Arbor, it is a free service to find you the best energy rate. We moved to Ohio a few months ago and didn’t know you can choose your provider and I regret having paid a lot of money for those months, now my rate is so much affordable! Thanks Arbor
THEIR SERIVCE IS A SPAM. I NEVER ASKED THEM OR SIGNED UP AND I CAN NOT DELETE MY ACCOUNT HELP PROTECT US FROM THESE SCAMMERS
I am so happy I switched to Arbor. My electric bill is wonderful.
I can’t find a phone number for customer service- can anyone please help me? Thanks 🙏🏽
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My experience so far has been good. With the prices going up with electric it has saved alot of money for me. I feel the company sticks to their word on reducing the cost.
All I can say is so far so good. Not a single problem at all. They are always checking in with me every month or 2 just too see if anything has changed on my end. It's one of the easiest things I have done. They do all the work and I sit back and enjoy my life. No worries. My electric company that is local just announced they will be dropping there rates for there customers that have not switched to someone else. Well I say it's too late for them they should not of been greedy from the beginning. PPL!!!!!.
Great way to save money every month. During these challenging times, they are sincere with helping you make every transition easier.
I am so glad I found Arbor when I did; I was scraping by when my electricity bill skyrocketed over the winter, and while it's still high (living on Lake Erie with massive windows in the living room) Arbor has made it much more manageable. Super easy to set up and once you've done so you're good to go! I tell literally everybody I know about Arbor bc it's genuinely that amazing of a service.
It was easy to sign up and lower my electric bill
Arbor has made saving on electric a breeze! I don't have to compare electric suppliers on my own, Arbor does all the work for you!
All help is good
Awesomeness!
They lowered my bill! It works!
Excellent service great money saving offers
The whole process from start to finish was super easy. I was able to lower my electric generation rate and Arbor will continue to try to find the best rate for me in the future. This has been one of the best experiences with a company I have ever had. I would highly recommend if you want to lower your electricity bills.
Helping me though difficult financial times
What an easy way to cut my rate in half. Could not believe how easy!!
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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