So far this is incredible
So far this is incredible. No complaints, I have gotten a significant amount of money off of my electric and gas bill.

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
So far this is incredible. No complaints, I have gotten a significant amount of money off of my electric and gas bill.
edit: 4 star arbor called to clarify what happened, support was able to help clear things up, unfortunately there was confusion on the energy supplier's side of things OP: 1 star was prompted to get a new seller started the process then was denied arbor still acts like i got the update havent had the update in over 2 months cannot do anything to try for another new seller
I have Solar on my roof and drive an electric car. The car uses a lot of electricity to charge its batteries every day. My last four electric bills have been zero well that’s not true. This one was three dollars and the first one was six dollars. With Arbor, I’m paying almost half of what I was paying with my local (regional) utility. Since I’m paying nothing for my electricity at home, and since I charge my car at home, not only am I getting free electricity,
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Helpful, rewarding!! Great savings.
They're straight forward, they found me a better rate. I like that they are monitoring my electric rate. Thank you Arbor!
Great service! they switched my utility company and I got an email from the new company, worried about the early-terminatination fee of the contract because i’ll be moving in a few months so I emailed support and they mentioned that they cover all fees related to early terminations. how awesome is that?!
Easy, straightforward, and after setup, it is automatic if you'd like it to be. Covers early termination fees and saved me 30% per Kwh at no cost to me. Whats there to dislike. City of dublin renegotiated our supply prices and we were looking at a 16% decrease in price which is decent for sure but Arbor managed to squeeze out another 14-15% from them for a whopping 30% total savings on our bill. So at least in my case scorecard reads 1-0 Arbor leading the City of Dublin.
Very clear and easy to sign up. Love the fact that I don't have to keep checking on updated rates. They do all the research then they take care of contacting my utility company. So easy for me.
Arbor went above and beyond in keeping my electric costs down. Even though my high electric bill was really not their fault (they switched providers in time but the transition between companies seems to be slow in a way that creates opportunities for high bills). Arbor sent me money to cover the costs of my high bill. Their communication was excellent and timely. I’m very impressed and will continue to recommend them.
Arbor made it seamless and easy to make a switch to a better rate using another electricity provider. The savings over the next 9 months will be substantial. Of course, when this contract comes to a close I am interested to see how Arbor will magically help me switch once again. The customer service has been exceptional in responding to any and all questions. So far, this has been a highly satisfying experience.
Don't do it--don't sign up for Arbor unless you enjoy having your bills screwed up and costing you money. They signed me up with a company that had a higher rate than my local supplier, didn't confirm that the company offers net metering, and overall screwed my electric bill up for the third month in a row. Always, always, always, be suspicious of a company that doesn't provide a customer service phone number, because when you need to have a conversation with a human being, it's impossible. Arbor is a scam, you're better off investing your own time to find the best rates--a very simple process indeed! Otherwise you'll unknowingly be paying more each month in electric rates, and quite possibly be subjected to early termination fees when you try to disengage on your own. RESPONSE: No the supplier you signed me up w listed a rate of .11xxx per the Pa power switch site, which was higher than the PPL rate AND higher than my current provider rate of .09 from Brighten who offers net metering, which I need due to my solar panels and you’ve continuously neglected to consider when switching me to various suppliers. Also, there were rates lower than .09 (several at .08) listed so if you’re going to ignore my net metering needs why wouldn’t you choose “the lowest rate” as you advertise? Seems like an intentional miss on your part. I stand by my review. This is only a good service if you don’t mind paying more and having zero control over how much you’re paying. I find it interesting still that Arbor offers ZERO CUSTOMER SERVICE PHONE NUMBERS, and they provide zero notice or documentation of the rates you are being switched to, so the only way you can see the rate is once your bill is finalized or if you conduct your own search on the power switch site. If I have to go there to figure out what rate I’ve been switched to, I might as well do it myself w just a few more clicks. Who is so lazy that they can’t do that??? lol If that’s the case they deserve to be ripped off. Not sorry, not satisfied w the lack of transparency. RESPONSE #2: Y’all are in my rear view, so you can keep editing your response all you want. I’m not reading and for anyone else who is, a wise consumer would not trust a third party to get their best rates, especially when it results in your service removing me from LOWER RATES.
Easy and quick transition to a new electric supplier. Very happy with new service and rate.
Arbor is saving me money every month! At first I thought it was too good to be true, but it's legit. Arbor makes it easy to sign up and explains everything every step of the way!
At first I was a little apprehensive that this would actually work and that it was real. Then Arbor switched me from Constellation to the new provider. I have not seen an early termination fee at all (like I was expecting). It clearly states in the Constellation policy that there is a ETF if you cancel early. There was none. I have a rate that is 20 cents less than what I had. It's real, it works, it's worth trying and enjoy the monthly savings.
Arbor is the way to go instead of having all these people calling you and trying to lower your price Arbor shops for you. It’s fantastic. They found a price way lower than we were paying you thank you Arbor!!
They are very helpful and they make sure you are ok and understand everything
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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