Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
I have been using Arbor for about a year. When I signed up with them they renegotiated my existing contract with Clearview and got my monthly service charge eliminated. I look forward to their help in finding the best rate for me when my current contract expires.
Good company wish they gave a rate much lower then expected
Had an awesome experience with Arbor! They have been providing me with a reduced rate for over a year now!
Arbor gave me great electricity rates and handled my cancelation with ease..
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Arbor found me a much better rate & there has been so much improvement on my monthly bill. I also love how Arbor truly cares about the environment & does their best to lessen not only their impact but others as well. If we had more companies like Arbor our world would be so much healthier.
Highly recommend
We have been very happy with the services Arbor has provided. Checking on time to time with the best available utility rates is a great seevice to give customers and that too switching you from one company to another when they recommend and you agree. Very valuable. We have been helped for over a year.
They keep confirming savings, yet I'm still paying my same national grid bill. This clearly is a scam and with all the information they ask for, seems like they're phishing.
They were very helpful
My experience with Arbor was unfortunate. While I saved a small amount of money on my initial electrical supplier contract, the unauthorized sign up AFTER I DID NOT renew completely turned me off to Arbor. I took all the appropriate steps to cancel at my renewal date. Shortly thereafter, I received an email informing me I was signed up for another electrical supplier. I called this company Clearview Energy who informed me Arbor signed me up! In these days of ID theft, I would not recommend using a company that clearly finds it ok to use personal information in an unauthorized way.
This company will take out all of the guesswork for getting the lowest utility rate with a company that cares about sustainability. I was charged an early termination fee for changing my carrier, and Arbor immediately reimbursed me that fee. I did not expect that. They have an "autopilot" service that will continuously monitor your rate. Excellent company. Highly recommend.
First time I used them it worked great. Then I moved and they claimed to be able to get the same rate, but it’s now been 3+ months with the lower rate stated on their platform but not actually the rate I pay. Losing money every day and they can’t give me an answer. Had I known they would drag their feet like this and not proactively reach out to the supplier to confirm the rate availability, I would have just secured a lower rate myself as I can see several options available on various market places. Useless customer service
In my option this is the best company to save you money on your utility’s since I started using them I have saved hundreds of dollars. It is totally Legitimate everyone needs to Join ASAP if you need to save money and these days who couldn’t use a little extra Cash!! Thank You Roland
Great customer service. Questions answered promptly. Hassle-free way to lower your electric bill. I wish I had found Arbor sooner.
Easy money, just join and save on your energy costs. Thank you, Arbor!
Thank you for getting lower rates on my service
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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