Emily was terrific
Emily was friendly, knowledgeable, and patient, and a true joy to speak with. She resolved my issue speedily and I didn’t have to do a thing.

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
Emily was friendly, knowledgeable, and patient, and a true joy to speak with. She resolved my issue speedily and I didn’t have to do a thing.
I've been with arbor for quite some time now. Let me tell you! Their customer service is beyond helpful and professional! I have saved a lot of money switching to Arbor. I recently moved. I was so busy that I forgot to let them know. They helped me with everything to get switched over to my new address and already found me a lower rate! Arbor is amazing and I would 110% recommend to everyone!!!
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So far I love Arbor, anything to help with this current economy & the cost of energy, I am very appreciative! I love that they do all the work for you & they're saving you money, on top of the work! So far this has been an awesome experience for my family! Thank you Arbor!
They did exactly what they said they wii do.
Completely unexpected, but what a difference Arbor has made. My power bills have gone from unreasonable to manageable! And they are always there to answer questions and help with your electrical needs.
Signing up for Arbor was a breeze! We firmly believe in using clean energy whenever we can, so signing up for Solar Farm for our energy was an absolute no-brainer. Not only is the power clean, but we can also lower our bills!
I had a great experience with Arbor! They helped me secure the lowest rates and made the entire process easy to understand. Their team answered all my questions promptly, providing clear and helpful guidance every step of the way. Highly recommend!
I just wanted to take the time to give Arbor a shout out for their great customer service! Finally a company with consumers best interest in mind. I highly recommend Arbor to find you a lower rate on your energy services as they take the headache of searching and researching out of your hands and find you the best rate automatically. What’s not to love. Plus they reimburse for ETFs. When I Email them with questions etc., they have a FAST REPLY. AND help. Yeah! Thanks Arbor!
Made it easy to use. Download the app and they do the rest
I was in the research process with Arbor, the third party company that does the work for you for savings with a supplier. After reading the BBB reviews, e-mailing lots of questions, including an anticipated amount of savings, and receiving excellent communication and satisfactory answers, I am signing up! I'll offer a review again after a few months of seeing the savings and then treat myself to a pedicure!
Signing up with Arbor was easy and then they've taken care of everything. I'm paying less for electricity and don't have to spend endless minutes scrolling for a better rate.
They communicate well. Implementing the new rate was quick and easy and displayed on next utility bill. I recommend arbor
Love the savings that I'm getting
Like the automatic review and going out and finding new rates. Company that actually provides the service they promote. Also, not time consuming or alot of phone calls to clear up issues. (If any)
I was skeptical, but I also can’t pass up a chance to save money. So glad I decided to give Arbor a try. They found me a great rate. My old electric supplier sent me an early termination fee invoice. Arbor was easy to communicate with and very attentive about covering this fee. Excellent customer service and a great way to find the best price for your electricity supplier. I highly recommend you try it!
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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