Great prices
Great prices. Good feedback when I have a question. Thank you for your service.

Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
Arbor receives overwhelmingly positive feedback from customers, who frequently praise its ease of use and effective service in finding lower electricity rates. Many reviewers highlight the company's professionalism and prompt responses, noting that Arbor's customer service is exceptional, often likening it to top-tier companies like Amazon.
Consumers appreciate the seamless process and the money-saving benefits, with several mentioning how Arbor helps manage their budgets effectively. However, some critical voices express concerns about transparency, particularly regarding the promised rates and the auto-pilot feature. Despite these complaints, the majority of feedback reflects satisfaction with Arbor's services and the value it provides. Overall, Arbor is viewed as a reliable and beneficial choice for electricity management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 456 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 29 |
| Sep 24 | 4.6 | 22 |
| Oct 24 | 4.6 | 29 |
| Nov 24 | 4.8 | 17 |
| Dec 24 | 5.0 | 17 |
| Jan 25 | 4.3 | 25 |
| Feb 25 | 4.4 | 25 |
| Mar 25 | 5.0 | 13 |
| Apr 25 | 4.8 | 5 |
| May 25 | 4.8 | 5 |
| Jun 25 | 4.8 | 28 |
| Jul 25 | 4.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 456 most recent reviews.
“ARBOR does a excellent job with helping people save money on their electric bill and finding a service provider with...”
“Now I’m left with a $500 electric bill, no savings, and poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | 0% | 456 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Arbor is #2 of 5 on overall rating in this group. On website & app, So Energy scores higher (4.4 vs 4.0).
456 reviews of Arbor. Filter by what matters to you.
Great prices. Good feedback when I have a question. Thank you for your service.
Don't fall for the gift card gimmick it always comes with a higher energy cost. I haven't found one promotion that had a lower price then the price Arbor found for my wife and I. Arbor wins hands down.
Since I switched I noticed a significant decrease in my bill.
Very easy to sign up and good communication
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I just wanted to take the time to give Arbor a shout out for their great customer service! I recently received an early termination fee, I emailed them and in less than 24 hours it was taken care of. Energy bills are insane and I'm so grateful for this company!
Great company and fast and easy surveys
I’ve had a great experience with Arbor. They are helping normal everyday people get the most from their utility bills. Even though I wasn’t happy to see what I thought was by bill increasing. They explained it to me in a way that I could understand that will eventually be of benefit to me down the road.
The Arbor Team is honest and their dedication to saving their customers is incomparable to other brokerage utility companies. I highly recommend speaking with a team member today to find the best rates in your area!
So far their rates are lower as they promised and their customer service and information clear and on time!
People helping people? Yea I know I thought that trend died along time ago too. Then there was Arbor. I've saved 420 bucks so far. What more could you ask for? You sign up and they do all the work. I just sit back and watch the savings. Always on top of the best rates available. I've vouched for this company all over social media and would definitely recommend it to everybody. Thanks Arbor.
I'm very pleased with the service and savings they have given me. I'm very happy I swapped over to Arbor for my electricity bill.
When I signed up...I was skeptical...But, I am pleased with the service I am receiving through Arbor..And glad I did...
Arbor is such a helpful company to help people find lowest electricity rates in your area. It doesn't cost a thing and no early termination fees. It was a breeze signing up and had no issues.
I have been using Arbor for several months and am happy to use them. They have saved me money and kept me updated on my savings. Join them, and they will find you savings. They do all the work.
Long back I chose to buy power and gas from a third party after researching on the BGE website links to lower my energy rate. After a year the third party increased the price and I also moved to another apartment. I had to call and cancel the service separately. So I have been purchasing the energy directly from BGE since then which could be 4-5 years to avoid the hassles of changing the third party every year and finding which company is providing the lowest rate etc. After I read the Arbor terms and conditions that they would do the research on which third party is cheapest every year and change the energy supplier automatically and I don't have to put any effort which is even a free service by the team Arbor, I was very happy to accept their offer. I would say their business model is awesome, they are not charging me but helping me reduce the energy bill - just unimaginable.
I signed up for Arbor three months ago and was easily able to make a decision regarding changing our electric provider. I knew this option was available but would always get intimidated when trying to sort through the various options. We’ve saved $30 off the past two bills- would highly recommend.
Emailed them to close my account. They responded by asking why do I want to close my account and then a list of why Arbor is great. I had to email them back saying I just want to close my account, I don't feel like I need to owe them any explanation for why. After a few back and forth emails, they closed my account but made it confusing and longer than needed. A day later, I got an email asking me to review their customer service and I said it wasn't the best. Thought it would be the end right there but no, Arbor read it and emailed me about my review, they even misspelled my name, and their email just kept repeating why their company is great and all. I just felt that they were being too difficult and I was interested in using arbor but now, I don't want to deal with the complications with using them and the many reviews online about them being scammy.
Arbor is a technology company that offers an app designed to help consumers lower their electricity bills. By connecting users with better electricity rates, Arbor allows customers to save money on their energy costs without any upfront fees or long-term commitments. The service is aimed at American electricity customers looking for more manageable utility expenses, particularly those who may be experiencing high bills due to seasonal fluctuations or energy usage. The app is user-friendly and requires only a few minutes to set up, making it accessible for a wide range of consumers. Arbor emphasizes transparency, with no hidden fees or complex terms, ensuring that users can enjoy continuous savings while maintaining their current utility provider. By leveraging technology to streamline the process of finding competitive electricity rates, Arbor positions itself as a valuable resource for individuals seeking to optimize their energy expenses.
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