WARNING!!!!!
WARNING!!!!!! STAY AWAY FROM THUS COMPANY RIPPING PEOPLE OFF.ORDERED A MIRROR BEEN A MONTH STILL NO PACKAGE.THEY GAVE FEDEX TRSCKING BUT FEDEX HAS NO PACKGE STAT Y AWAY !!!!!

JP Auto is an online platform that specializes in providing a wide range of automotive parts and accessories. The company caters to vehicle owners and automotive professionals seeking quality components for various makes and models. Customers can easily navigate the website to find specific parts by selecting their vehicle's year, make, and model, ensuring a tailored shopping experience. The product offerings at JP Auto include categories such as vehicle lighting, exterior body parts, drivetrain and engine components, as well as suspension and steering accessories. Popular items include headlights, tail lights, side mirrors, and various engine parts. By offering a comprehensive selection of automotive products, JP Auto aims to meet the needs of individuals looking to repair or upgrade their vehicles efficiently.
Jpauto receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers highlight great prices and fast shipping, noting that they received the correct parts promptly, many others report serious issues with incorrect orders and poor customer service.
Common complaints include receiving the wrong products, difficulty obtaining refunds, and unresponsive support, leading to frustration and financial loss for several consumers. Positive experiences seem to be more of a rarity, with only a few customers praising the quality of the parts they received. Overall, the sentiment leans heavily negative, with many advising potential buyers to be cautious when ordering from this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 81 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 3.0 | 2 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 2.6 | 5 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.4 | 5 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.6 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 81 most recent reviews.
“I got the part I needed at a very reasonable price”
“Won't answer my request for refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Refunds | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +25% | 81 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Jpauto is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.6).
81 reviews of Jpauto. Filter by what matters to you.
WARNING!!!!!! STAY AWAY FROM THUS COMPANY RIPPING PEOPLE OFF.ORDERED A MIRROR BEEN A MONTH STILL NO PACKAGE.THEY GAVE FEDEX TRSCKING BUT FEDEX HAS NO PACKGE STAT Y AWAY !!!!!
I hate this company! I wish I looked at the reviews before ordering... I really need a mirror, ordered through them and after about 10 days I emailed them for a tracking number or expected delivery and 2 more days later got an email saying they don't have the part. They said they will refund me but now I lost like 2 weeks of time. Not cool!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 69% are 1–2★.
Wouldn’t even rate it a star they do not respond till about a week later basically called me a liar about purchasing from them when I had the email confirmation that I did will not give me a refund cause guess what I didn’t buy anything when I clearly returned it back to them this place is a joke never again will I purchase anything from them
I ordered tail light, after a couple weeks emailed asking where my order was, they said sorry order was misplaced but had it in stock and would send within 10 days. After another few weeks emailed them again inquiring about order, they said sorry part no longer available but they would refund the amount. Waited but never received refund. I finally contacted Better Business Bureau and with their help I finally received my refund.
ordered 2 struts only received one, two boxes one strut. sent picture of two boxes with note only one strut. they replied received as shipped. scammers!!!!!
Never recieved order. No customer support or reply to emails. Scammers!
After a head-on collision, I purchased Shocks/Struts for my 2002 Ford Explorer. They arrive. However the set I receive are the wrong size (about 3" too long). I contact JPauto.com to see if I can exchange them for the correct set. No response. I try to return them, no response. I have filed several times in the past month to contact them. THE WORST. No response, no one in customer service. Incredibly frustrating. Don't use them please.
I contact JPAuto.com by email on 2/7 for a return. I have since contacted them several times via email. They are no longer responding and have the product back. I have attempted to contact them through their Chat option and also via phone. I have had NO ability to get ANY type of response or acknowledgement from JPAuto.com. I believe I have been misled in purchasing from this company and despite my returning the product and having proof of such, I was unable to obtain my refund confirmation and payment. I filed a claim with PayPal (thank goodness I used this form of payment!) on 2/15/2021 and was able to receive a full credit from PayPal on 2/26/2021 as JPAuto was non-responsive to them as well. The product I got looked fine, but returning it was a nightmare. I would NOT do business with this company ever again. Buyer beware.
They took the money right out of my account. Told me I would receive an email for confirmation and how to track it. It was supposed to arrive in three days. To PAUL: Did you EVER receive Your order you paid the 2 day shipping for? if so, when?
Still waiting for my order. I paid extra for 2 day shipping and Didn’t receive any tracking info. Trying to get ahold of anyone is impossible. One guy answered asked “who is this” then hung up on me. I just wanna know where my parts are!
The taillight assembly for my 2016 BMW 328i x drive was shipped in a timely fashion. It fit perfectly and performed like the OEM part
I bought a pair of headlights for my 07 Tacoma and these dudes sent me mix match lights. They look the same on the front but the backs don't. If you're going to send different brands at least notify me first. Now I have to go through the bullxxxt return.
While fighting fake reviews please fight racism..This business has unlawfully discriminated against customers based on race...
Ordered headlights for my vehicle, correct lights arrived quickly, and they are perfect! This is the way buying auto parts should be!! I will be a return customer!
Arrived quickly, correct part.
Easy... shopped, ordered, and recieved... simple as that.....👍🇱🇷
Good service good quality products overall good shopping experience.
Poor customer service , fed ex posted it was delivered a day before I actually received it, so I emailed them telling them I haven’t received anything and all they had to tell me was “fed ex says it was delivered ,best regards” ...So if I didn’t receive my product the next day I would’ve been asked out...take your money where they care
JP Auto is an online platform that specializes in providing a wide range of automotive parts and accessories. The company caters to vehicle owners and automotive professionals seeking quality components for various makes and models. Customers can easily navigate the website to find specific parts by selecting their vehicle's year, make, and model, ensuring a tailored shopping experience. The product offerings at JP Auto include categories such as vehicle lighting, exterior body parts, drivetrain and engine components, as well as suspension and steering accessories. Popular items include headlights, tail lights, side mirrors, and various engine parts. By offering a comprehensive selection of automotive products, JP Auto aims to meet the needs of individuals looking to repair or upgrade their vehicles efficiently.
This profile hasn't been claimed by the business owner.