JP Auto is an online platform that specializes in providing a wide range of automotive parts and accessories. The company caters to vehicle owners and automotive professionals seeking quality components for various makes and models. Customers can easily navigate the website to find specific parts by selecting their vehicle's year, make, and model, ensuring a tailored shopping experience. The product offerings at JP Auto include categories such as vehicle lighting, exterior body parts, drivetrain and engine components, as well as suspension and steering accessories. Popular items include headlights, tail lights, side mirrors, and various engine parts. By offering a comprehensive selection of automotive products, JP Auto aims to meet the needs of individuals looking to repair or upgrade their vehicles efficiently.
Jpauto receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers highlight great prices and fast shipping, noting that they received the correct parts promptly, many others report serious issues with incorrect orders and poor customer service.
Common complaints include receiving the wrong products, difficulty obtaining refunds, and unresponsive support, leading to frustration and financial loss for several consumers. Positive experiences seem to be more of a rarity, with only a few customers praising the quality of the parts they received. Overall, the sentiment leans heavily negative, with many advising potential buyers to be cautious when ordering from this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 81 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 3.0 | 2 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 2.6 | 5 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.4 | 5 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.6 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 81 most recent reviews.
“I got the part I needed at a very reasonable price”
“Won't answer my request for refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Refunds | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +25% | 81 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Jpauto is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.6).
81 reviews of Jpauto. Filter by what matters to you.
2002 Hyundai sonata right tail light was damaged from hit and run. I ordered a new tail light from jpauto and this was my first purchase. I read the reviews AFTER making the purchase and got nervous. But the tail light came 3 days later in amazing condition. Some of these reviews might turn people away, but my experience was great!! I would purchase again!!
I was sent the wrong part and I was refunded no question asked. Excellent and fast customer service.
Do not buy from this business! It is a SCAM!!! Advertised wrong part on website. Sent wrong part. We returned the part with proof of recipt by them and received NO refund. Contacted Better Business Bureau and this company didn't respond! They are lying thieves. Do not be deceived!!! We will be filing a police report!!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 69% are 1–2★.
I have purchased 2 headlights that I had to return and I have shipped them back but never got money refunded(I guess my return got lost). I tried to call them endlessly and emailed them but no answer. Do not buy from this seller, unless you want to waist your money and time .
This place is a rip off !!! He told me he refunded me for the first part and got me to order again......stupid me ! I have contacted the authorities and my bank to try and get my $1200 back ! Don't use them !
Had a great experience with JP auto .I will recommend to other if you in need of an auto parts for your vehicle . They deliver on time thanks to Fed ex as well.. will indeed used them again
Read John Lewis review, he is right on the money. JP took my money and received nothing. Same person, Shawn Miller took my money thru gateway -GLUCKMAN. With last name Miller you wouldn't think he would have a Asian accent. He won't answer the phone 707-474-8029 and like John said in his review there's No business in Redondo Beach ( where money was sent). John I wish that I saw your review before they took my $405, but I'm going to FIGHT to get my money back. The only thing I can say is read reviews before you spend your money.
Ordered a set of headlights and the product was listed as bulbs included. Bulbs didn't come with the headlights so I emailed them and they replied saying the bulbs weren't included in the warranty. It wasn't a warranty issue, it's getting what I paid for and I did not get what I paid for. Not buying from them again.
Trying to get my order. They took the money thru gateway/Glutman auto parts in redondo beach california. There is no business in redondo beach, ca! placed the order with Shaun Miller JP autpsales in California. They do not answer the phone. They are listed in California 707-474-8029. No answer in NJ phone #347-749-2619.
I ordered the part on 6/5/2023, went to check tracking and no information on the tracking. I contacted the number not working as well as no response from email. It is now 6/14/2023 and still no reply or information . My card was charged for the part. I am going to file a complaint with the BBB and File a police report.
Waste of time and money! You can’t get in touch with the company! They do not reply to emails and the phone number they give is not working. They take the money right out of your account when you place an order. I never received the order!
Very poor customer service. Ordered a part. Tried to cancel the order for 3 days. Then it shipped out and I get a message that it's to late to cancel. Complete bs
Don't buy from this place..you can not call them. And you won't get a refund
2 weeks after return and still no refund. Considering legal action. Do not order from JP even if they are cheaper
Hard to get a hold of took my money sent the wrong headlights for my van fedexed them back , I need my money wonder how long it will take to get it back not a happy customer
AMAZING !!!! Ten days from order to delivery in Australia. They even corrected the part number I had once i supplied them my VIN. Payment by Paypal. They source new and secondhand Japanese parts from Japan (not Dubai like some of their competitors which adds another ten days to delivery time) Cannot rave enough. Best thing ever.
I ordered a towing mirror for my 2012 Silverado 2500 HD. I’n my hast to order it i ordered the driver side but actually needed the passenger side. When I realized my mistake I sent an email to their support team. I was provided a RMA and shipping label within a couple of days. There was questions asked and no fussing. JP Auto came through. The correct mirror has been ordered and shipped already. Thank you JP Auto for providing great service. I will be ordering from you again.
JP Auto is an online platform that specializes in providing a wide range of automotive parts and accessories. The company caters to vehicle owners and automotive professionals seeking quality components for various makes and models. Customers can easily navigate the website to find specific parts by selecting their vehicle's year, make, and model, ensuring a tailored shopping experience. The product offerings at JP Auto include categories such as vehicle lighting, exterior body parts, drivetrain and engine components, as well as suspension and steering accessories. Popular items include headlights, tail lights, side mirrors, and various engine parts. By offering a comprehensive selection of automotive products, JP Auto aims to meet the needs of individuals looking to repair or upgrade their vehicles efficiently.
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