JP Auto is an online platform that specializes in providing a wide range of automotive parts and accessories. The company caters to vehicle owners and automotive professionals seeking quality components for various makes and models. Customers can easily navigate the website to find specific parts by selecting their vehicle's year, make, and model, ensuring a tailored shopping experience. The product offerings at JP Auto include categories such as vehicle lighting, exterior body parts, drivetrain and engine components, as well as suspension and steering accessories. Popular items include headlights, tail lights, side mirrors, and various engine parts. By offering a comprehensive selection of automotive products, JP Auto aims to meet the needs of individuals looking to repair or upgrade their vehicles efficiently.
Jpauto receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers highlight great prices and fast shipping, noting that they received the correct parts promptly, many others report serious issues with incorrect orders and poor customer service.
Common complaints include receiving the wrong products, difficulty obtaining refunds, and unresponsive support, leading to frustration and financial loss for several consumers. Positive experiences seem to be more of a rarity, with only a few customers praising the quality of the parts they received. Overall, the sentiment leans heavily negative, with many advising potential buyers to be cautious when ordering from this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 81 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 3.0 | 2 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 2.6 | 5 |
| Oct 24 | 2.3 | 3 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.4 | 5 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.6 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 81 most recent reviews.
“I got the part I needed at a very reasonable price”
“Won't answer my request for refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Refunds | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +25% | 81 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Jpauto is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 2.6).
81 reviews of Jpauto. Filter by what matters to you.
DO NOT ORDER FROM HERE!! 1 star, I never received my package and upon contacting them then refer me to fed ex and once I reach out to fed ex they send me back to the merchant. I will be disputing with my bank asap.
I ordered 2 taillights for my car, and had not checked reviews before I ordered, which is something that I usually do. I was really worried about my order after I read some of these reviews. However, I received my order with correct parts, and it arrived two days early. I guess it’s hit and miss with these guys, so I feel lucky!
Thieves! OMG! WHY?? I bought a taillight for my car, it was guaranteed to fit the OEM Part#. The part arrived quickly, but DID NOT FIT the OEM part that was advertised. So I returned the part the SAME DAY to FedEX. They emailed me they would refund me the cost minus the $9.99 shipping. But did not give the refund STATED in the refund slip, they refunded $300 of $373.00 NO PHONE number to contact them, I sent emails which received NO response. I disputed this with my bank, UNTRUSTWORTHY...I wish I had read the reviews before buying from this thief! Really just stealing money from people! DO NOT TRUST THIS MERCHANT - THEY WILL SCAM AND STEAL FROM YOU.
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 69% are 1–2★.
I ordered a bumper cover that goes on top of my steel number on my Chevy truck. JP folded this bumper cover into 3 pieces, damaging and destroying the bumper cover, as they shipped it. It is hard plastic the should NOT ever be bent. I immediately emailed them and they said nope you can’t return it. I sent the request 3 times and they said “denied” can’t return it. I saw that JP auto folded it when the delivery guy was handing it to me I say hell no, I’m not accepting this deliver, return it back to sender. Don’t buy from these people. This was my one and only purchase from them
We just had an old ute picked up by Dan at JP Autos. He was polite, prompt, friendly and could not have been nicer to deal with! Highly recommended!
I paid for a vehicle and it was never delivered. I took them to court and they agreed to be making monthly repayment but however they have ceased to comply and when i follow up i have been informed that they have closed shop in my country. In short they are thieves deal with them at your own risk.
The worst ever! They would ignore you after sale even the item is broken or wrong.
After ordering replacement assemblies for my 98 Doge Ram 1500, I read some reviews and was suddenly very nervous. To my surprise the tracking number from FedEx was legit and they arrive exactly as promised. They are high quality Eagle Eyes assemblies and a perfect fit. They cost me 1/2- 1/3 of what others offered. Being one who has written 100s of reviews, I am fully aware that there are many fake reviews both positive and negative. The only drawback, which is very common these days was a lack of installation instructions. I found several YouTube videos that overcame this. I installation was mostly simple. There had been some bumper damage when I bought the truck that pose some difficulty installing the drivers side assembly. This was easily overcome with the assistance of another video. The assemblies are installed and work perfectly. Although it was not necessary, I reached out to JP Auto just to see how their customer service and communications were. They responded quickly and offered their assistance should I need it in the future.
This is the worse company ever, don’t buy from them it’s been a complete nightmare.
Ordered a headlight from them in May, FedEx decided to deliver it to the wrong house, I sent proof of my house and the picture that FedEx took was absolutely no mine. He went ghost on me and replied to my dispute with credit card saying I recieved the product which was delivered to the wrong house. This person is a scammer and hopefully one day has the balls to either see me in person about it or call me. Don’t order from here they will scam you
If I could leave 0 stars I would. I ordered a pair of headlights from JPAuto and received them 4/27. They appeared fine and were installed the same day. After 58 days (6/24) the rubber seals on both lamps have completely come undone. Im in Arizona and it is summer, maybe the manufacturer didn’t use an appropriate glue for warm temps, but the adhesive was also not applied consistently to the seal. This is clearly a manufacturer defect / flaw in craftsmanship. Unfortunately, it was not mentioned anywhere that these were made in Taiwan. I’ve provided photos and explained my concern about the defective headlamps since it is monsoon season we are expecting rain. I requested an exchange. They offered me no resolution, instead suggesting I dropped them. It’s been crickets since. My follow up has not been acknowledged either. The product page states there is a 90 day return policy and 1 year warranty. I don’t see the point in advertising this policy & warranty if they aren’t going to stand by their product & honor it. That is false advertising or perhaps bait & switch but either way is ILLEGAL. Anyway, I will be filing a claim with PayPal to get my money back since it is clear there will be no warrantied replacement. I will also file a complaint with the Federal Trade Commision. 7/18 PayPal closed case in my favor
I made an order on June 19th at 1pm and on June 20th it beat me home from work. I ordered a bumper cover that came in great condition, no scratches, went right into shape in the sun and was the correct part. The first bumper I ordered from another company was none of those things. Truly amazed how it arrived so fast and in great shape. Many of the bad reviews seem like errors with the shipper and not the product.
It's been two weeks since I ordered my part and so far as I can tell it hasn't been delivered to FedEx yet, in spite of the fact that JP Auto's online tracking information shows that a shipping label has been ordered. FedEx also only shows that the label has been confirmed but no shipping date. I have e-mailed JP Auto twice and they replied to the first one. The only thing they said was, "were sorry for the delay." and "contact us if you don't receive your package in a few days." I didn't see a contact phone number so I requested one in the second email. This is the second review site that I have looked at and the ratings are pretty much the same. My only hope is that the very few reviews that are good are very good. Assuming they are legitimate! 6/7/24: Yeah! I finally got my bumper cover. Of course they folded it in half so that there is a nasty dent right down the middle and the center support rib im the grill is skewed out of shape. It's laying on my living room floor in hopes it will strengthen itself out, but I am highly skeptical. Besides I don't have time to wait. I needed it back on my car last week. The original part was textured black without any paint or primer and I was worried because the advertisement said it had been pre-primed. If it has been I can't tell the difference. While I was trying to find out what happened to my package I discovered that I could have ordered the same part for about the same price on Amazon and had it in a few days. It turns out this hasn't been a total loss but the experience has soured me for this company. I still will not do business with them again. It took me pestering JP Auto a few times but they finally emailed me a new tracking number and I was able to track my package through FedEx. That was yesterday so it took me more than two weeks to get the correct tracking number and the next day my package showed up. Way to stressful!
JP auto sent part through fedex with tracking number never received my tail light. Fedex said it was delivered on the tracking so when I looked at the Picture in the tracking that is not my house the driver delivered to the wrong house. JP auto jerps telling me it was delivered which it was not they are not helping at all. Fedex said they have to file the claim and I as the recipient can't? What sense does that make. So now I'm out my money and still no part. Thanks alot JP auto I will never buy from you again. Avoid JP auto at all cost it doesn't matter how cheap they are if you never get your product.
I ordered a headlamp for my 2018 Kia Niro from this company. Within months after installation, the headlamp started accumulating water. The installer said it was a manufacturing defect. JP Auto promised me a refund via PayPal but has not given me the refund. I have contacted them numerous times. This company is not trustworthy and sells defective products! DO NOT PURCHASE FROM THIS COMPANY.
Place is a scam no prodct received in 10 days can not track order. Do not purchase anything from this scam artist
No any star..Is a huge crooks....Because he changed 2 injectors. 20 minutes...he asked for 350, and put old ones and he sells the new ones on ebay.....He's a notorious con artist...He damaged some customers' gearboxes and engines
I ordered side view mirrors for my truck. I accidentally ordered 2 pair. I only needed one. There is no contract phone number for JP Auto so all I had was email to contact them. I explained my mistake, they replied the following day. Stated that the order was already processed, but would hold back 1 pair and when I received my delivery to reach out and they would refund the difference. I took them for their word. Since I had it in writing I wasn't really worried. Well after 4 attempts within 7 days to get my refund they still haven't replied. I had to dispute it with my bank. The one email exchange made life easier. But they are bad for business. I'll never order from them again.
I was hesitant to purchase at 1st bc of such negative reviews but I did anyway. Boy, was I glad I did bc my part that I ordered for my Audi came in like 3 days! It was half the cost of anywhere else that I googled for it. Cheaper than carparts.com, partsgeek, ebay, and Amazon. I ordered a right fog grill and received it quick and in perfect condition. No this isn't a paid sponsorship, just a great review for great service. Thank you JPAuto.com for such a positive experience. I'll be back.
JP Auto is an online platform that specializes in providing a wide range of automotive parts and accessories. The company caters to vehicle owners and automotive professionals seeking quality components for various makes and models. Customers can easily navigate the website to find specific parts by selecting their vehicle's year, make, and model, ensuring a tailored shopping experience. The product offerings at JP Auto include categories such as vehicle lighting, exterior body parts, drivetrain and engine components, as well as suspension and steering accessories. Popular items include headlights, tail lights, side mirrors, and various engine parts. By offering a comprehensive selection of automotive products, JP Auto aims to meet the needs of individuals looking to repair or upgrade their vehicles efficiently.
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