Kave Home is an international online retailer specializing in furniture and home decor products. The company offers a diverse range of items designed to enhance living spaces, including sofas, tables, lighting, and decorative accessories. With a commitment to quality and contemporary design, Kave Home caters to customers looking for stylish and functional solutions for their homes. Targeting a global market, Kave Home services various countries, including Australia, Belgium, France, and the United Kingdom, among others. Customers can explore a wide selection of products through the company’s user-friendly website, kavehome.com, which provides comprehensive information on the available items and delivery options. Kave Home aims to meet the needs of individuals and families seeking to create personalized and inviting environments in their living spaces.
Kave Home receives a mix of reviews, reflecting both positive experiences and significant frustrations. Many customers praise the quality of the products, noting that items like the Esstisch Nahala and Pouf Neom arrive promptly and meet expectations.
Additionally, some reviewers highlight the excellent customer support and hassle-free return process, which enhances their shopping experience. However, a substantial number of complaints focus on unreliable delivery times, with several customers reporting delays of weeks or even months. Issues with customer service responsiveness and difficulties in obtaining refunds further contribute to dissatisfaction. While the product quality is generally well-regarded, the service shortcomings overshadow the positives for many. Overall, Kave Home's reputation is mixed, with a notable portion of consumers expressing disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,000 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.6 | 150 |
| Jan 25 | 2.9 | 248 |
| Feb 25 | 3.8 | 187 |
| Mar 25 | 4.2 | 158 |
| Apr 25 | 3.6 | 118 |
| May 25 | 3.7 | 79 |
| Jun 25 | 2.6 | 34 |
| Jul 25 | 2.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“o site é bastante intuitivo”
“Made a big purchase and got a tracking link in spanish which does not include any tracking info”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 2.6 out of 5 (poor) | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | +35% | 1,000 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | — | 1,000 |
Bottom line: Kave Home is #4 of 5 on overall rating in this group. On website & app, Milani Home scores higher (4.7 vs 3.6).
500 reviews of Kave Home . Filter by what matters to you.
Objet ( carafe en grès ) dont l'anse se casse au bout de 5 mois d'utilisation classique. Hors délai de garantie et de toute manière non prise en charge par la garantie, pas de geste commercial, platitude de courtoisie. Qualité aléatoire donc.
J'ai acheté mes chaises en magasin (Ajaccio). Les vendeuses sont très sympathiques et de bon conseil. Les produits sont magnifiques !! J'y retournerais sans aucun doute pour mon projet salon.
Terrible company to deal with. Ordered 3 bar chairs, we received one a month later. The following day the delivery driver delivered a rug which was never ordered. The rug was supposed to be shipped to a person in Lithuania, not Ireland (not to mention the GDPR breach as their details were provided on the package). When checking the order status, it states all 3 have now been delivered, so everytime I submitted a query to them with all details provided, they automatically close it stating my order was delivered successfully, while 2 chairs worth over 400 euros were never delivered.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 30% are 1–2★.
Poor customer service and falsely advertised delivery schedules. This company seems to operate quite like a scam company, which is a surprise as I was advised to give them a go by friends and family. The initial delivery date of a sofa bed was 1-2 weeks but was quickly revised to an additional 4 weeks once I had paid. It arrived late and only partially delivered, (missing one package) They did email me about this delay but it was a significant disruption for me. When the full couch arrived it was bent out of shape on one side and could not be assembled. I could not contact them by phone at any stage and emails requesting refunds just ignore what I'm saying. The only phone no. available was their Greek store who basically told me to go away. I'll likely have to refund and buy elsewhere at this point. Lesson learned.
Les sièges de bar sont solides et confortables. Par contre il n'est pas normal qu'en à peine quelques mois les vis d'assemblage rouille Mon appartement est face à la mer mais ce n'est pas une explication.
La qualità dei vostri prodotti e soprattutto l’assistenza di Luca del negozio di Milano con la sua competenza e gentilezza, sono stati essenziali nel determinarmi all’acquisto. Voglio anche sottolineare l’intervento di Giuseppe che ha rapidamente risolto un problema. Devo dire che l’esperienza nel negozio di Milano è stata estremamente positiva.
Organizzazione spedizioni pessima, il mio consiglio è quello di non avvalersi del servizio, questi non sanno nemmeno dove stanno seduti. La mia esperienza: comprato divano in data 10 aprile e pagato in contanti, con la richiesta di avere la consegna il 22 o il 23 maggio quindi ben 1 mese e 10 giorni dopo l'acquisto, risultato? la consegna è possibile solo il 26 maggio. Per praticità rimandiamo la consegna alla settimana dal 16 al 20 giugno, cosa riescono a fare?.....consegneranno il 20 giugno ovvero l'ultimo giorno valido e dopo 2 mesi e 10 giorni dopo l'acquisto. Pessima esperienza, fortemente sconsiglio il servizio Aggiungo che nonostante il divano non sia ancora stato consegnato , abbiamo ricevuto messaggi e mail del tutto strampalate di avvenuta consegna e che chiedevano come ci eravamo trovati con il servizio, ma noi dobbiamo ancora vedere il divano.............
Sono in attesa del mio ordine programmata per un giorno fa: nessuna assistenza e nessun contatto da parte dell'azienda. Veramente pessimo servizio.
Sechs Wochen vergangen und immer noch das Geld nicht zurück bekommen. Lieferung ist nicht gekommen. Per Mail antwortet keiner und Anrufe funktionieren auch nicht. 2500€ weg… + keine Möbel.
Stół przepiękny. Dobrej jakości. Wysyłka sprawna pomimo, że z zagranicy. Dobra współpraca z firmą kurierską. Polecam.
Ho ordinato un tavolino per il soggiorno circa un mese fa e ancora mi deve arrivare. Lo stato è ancora "in preparazione" e peraltro mi rispondono sempre con la stessa mail
Sono un cliente fedele di questo marchio da un po' di tempo e devo dire che i loro mobili e oggetti decorativi sono sempre di grande effetto. La lavorazione artigianale è di altissimo livello e il design è moderno ma senza tempo. Ogni acquisto è per me un investimento prezioso
We ordered a coffee table from Kave Home, we have received only one part of the table in the delivery and second part was missing. They are now saying they are trying to relocate and deliver the missing package as soon as possible, without giving any clear deadlines, offering no remedies and no apologies. I can easily say that their after sales service and support function is terrible for a brand that is positioning itself on the higher end.
Trop d'attente pour édition d'une facture en caisse qui au final est erronée. Plus de 5000 euros de dépensés et pas un seul geste commercial ... même pas la livraison...ou un livre. Juste un sac en tissu et une bougie. Bref à revoir. Sinon vendeur très bien et aidant pour choix et finalisation du panier.
On our second time purchasing from KAVE, we ordered a set of garden furniture. The purchase and delivery was smooth and hassle free. We were thrilled with the look and quality of the products. Unfortunately on arrival, one of the pieces had a flaw. I contacted KAVE and received an extremely prompt response and a number of options for correcting the issue. Their customer service so far has been excellent- fast, efficient and friendly and we will happily continue shopping with them in future once this is resolved
No estoy nada contenta con el servicio. Hice una compra en el mes de abril para una mudanza que tenía que hacer al extranjero y dos semanas antes de la entrega me retrasan el envío para el mes de agosto. Lo veo una informalidad, hice el pedido con muchísima antelación porque me aseguraron que estaría para estas fechas y ahora me veo sin el pedido y sin haber podido hacerlo en otra tienda por falta de tiempo. Estoy muy muy disgustada. Pensé que era una empresa más formal y seria
We tried to order 3 times in 4 months time and shipments either go mysteriously missing 10 days after it's shipped or the shipment is sent to the wrong branch. I'm beginning to think this isn't a real company, save yourself the trouble and order someplace else, Kave Home is pathetic.
I ordered a TV stand Lucia from Kave, once it was delivered it came with uneven doors, so on one side there's a huge gap between the door and the rest of the furniture. I asked them to change the defective door, they replied they cannot do it and told me they can only return 20% of the order. Absolutely the worst furniture company I've ever used and I would never order from them again.
Kave Home is an international online retailer specializing in furniture and home decor products. The company offers a diverse range of items designed to enhance living spaces, including sofas, tables, lighting, and decorative accessories. With a commitment to quality and contemporary design, Kave Home caters to customers looking for stylish and functional solutions for their homes. Targeting a global market, Kave Home services various countries, including Australia, Belgium, France, and the United Kingdom, among others. Customers can explore a wide selection of products through the company’s user-friendly website, kavehome.com, which provides comprehensive information on the available items and delivery options. Kave Home aims to meet the needs of individuals and families seeking to create personalized and inviting environments in their living spaces.
This profile hasn't been claimed by the business owner.
