Kave Home is an international online retailer specializing in furniture and home decor products. The company offers a diverse range of items designed to enhance living spaces, including sofas, tables, lighting, and decorative accessories. With a commitment to quality and contemporary design, Kave Home caters to customers looking for stylish and functional solutions for their homes. Targeting a global market, Kave Home services various countries, including Australia, Belgium, France, and the United Kingdom, among others. Customers can explore a wide selection of products through the company’s user-friendly website, kavehome.com, which provides comprehensive information on the available items and delivery options. Kave Home aims to meet the needs of individuals and families seeking to create personalized and inviting environments in their living spaces.
Kave Home receives a mix of reviews, reflecting both positive experiences and significant frustrations. Many customers praise the quality of the products, noting that items like the Esstisch Nahala and Pouf Neom arrive promptly and meet expectations.
Additionally, some reviewers highlight the excellent customer support and hassle-free return process, which enhances their shopping experience. However, a substantial number of complaints focus on unreliable delivery times, with several customers reporting delays of weeks or even months. Issues with customer service responsiveness and difficulties in obtaining refunds further contribute to dissatisfaction. While the product quality is generally well-regarded, the service shortcomings overshadow the positives for many. Overall, Kave Home's reputation is mixed, with a notable portion of consumers expressing disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,000 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.6 | 150 |
| Jan 25 | 2.9 | 248 |
| Feb 25 | 3.8 | 187 |
| Mar 25 | 4.2 | 158 |
| Apr 25 | 3.6 | 118 |
| May 25 | 3.7 | 79 |
| Jun 25 | 2.6 | 34 |
| Jul 25 | 2.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“o site é bastante intuitivo”
“Made a big purchase and got a tracking link in spanish which does not include any tracking info”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 2.6 out of 5 (poor) | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | +35% | 1,000 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | — | 1,000 |
Bottom line: Kave Home is #4 of 5 on overall rating in this group. On website & app, Milani Home scores higher (4.7 vs 3.6).
500 reviews of Kave Home . Filter by what matters to you.
Todo bien hasta que cometen un error y faltan los herrajes en el pedido. Lo reclamo y en vez de solucionar el problema inmediatamente enviando la parte del pedido que falta, hay que abrir incidencia, esperar a que se procese en 24/48 h más lo que tarde en prepararse y recibirse el envío. Sklum es bastante más barata y la atención al cliente y tiempos de respuesta son mucho mejores.
excelencia en el servicio
Muchas opciones paea elegir y buenísima atención
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 30% are 1–2★.
Kave Home est une enseigne à fuir !!! J'ai acheté un meuble chêne clair et blanc laqué et j'ai reçu un meuble couleur miel et blanc mat , malgré des photos du meuble monté il m'ont dit que ça correspond au Site web ,et cerise sur le gâteau j'ai appris que blanc laqué ça voulait dire blanc lisse et pas brillant... La quintessence du manque de respect . Si vous cherchez un meuble chère fabriqué en chine qui ne reflète pas l'annonce du Site avec un retour commercial qui vous prend pour et débile, Aller chez kave Home
Fuyez! Il y a 3 ans j'ai commandé un canapé déhoussable et donc avec des housses qui étaient disponibles à l'achat séparément. Formidable & belle démarche éco responsable. Et bien ces housses de mauvaise qualité, une fois lavées ressortaient raccourcies, bref, mais au bout de 2 ans ne sont plus disponibles. Le service client me propose comme alternative d'acheter un autre canapé. On croit rêver. Aujourd'hui ils réitèrent l'expérience avec la canapé Anarela. Avis aux clients intéressés, ils se peut que d'ici quelques semaines, vous ne puissiez plus commander séparément les housses. Enfin, et il faut le savoir, ce canapé sans ses housses est particulièrement moche même si confortable. Bref, je ne recommande pas KAVE vous l'aurez compris.
Horrible customer service in Spain. They refused to change my order even though it hadn’t been shipped yet. Now they will send me something I’ll have to return—an unnecessary shipment, unnecessary pollution. This company clearly has no regard for the environment.
Ich habe im Sommer 2020 Gartensessel mit Bespannung und Polster für meine Terrasse gekauft. Im Winter stehen sie grundsätzlich im Keller, im Sommer immer überdacht auf meiner Terrasse. Gestern ist die Bespannung beim ersten durchgebrochen - bei normaler Belastung mit 65 kg. Natürlich ist die Gewährleistung abgelaufen und ich kann jetzt sehen, was ich damit tue. Der nächste Sessel hat auch schon angefangen zu reißen. Für den Preis finde ich die Qualität inakzeptabel. Ich werde nie wieder Produkte dieser Firma kaufen.
Value products Perfect delivery conditions Perfect after sales service (after a little problem) Nice and prompt contact To recommand
Un moment simple et très enrichissant une belle expérience d'achat en compagnie d'une vendeuse très professionnelle, merci pour tout kave home!
Estoy todavia a la espera de los pies de la mesa que estan en vuestro almacen . Compré esta mesa el 13 De MARZO y todavia no se cuando les vais a entregar.
La verdad es que nos atendieron de forma inmejorable. Verónica, eficiente y súper amable, nos aconsejó tanto en la selección de mobiliario adaptado no solo a nuestros gustos personales, sino también al resto de la decoración adaptado a la reforma. Muy rápido y eficientes. Recomendamos al 100% la experiencia, repetiremos seguro.
Sobre todo la atención de dos de lo empleados
La devise du magasin devrait d'être (soyons anti commerciale, les clients ne sont que des portefeuilles) Vous pouvez acheter pour plusieurs millier d'euros, l'échantillon (bois tissu etc.) vous sera facturé 3.5€ et si 5 jours plus tard vous rajoutez un meuble à votre commande vous payez de nouveau la livraison qui interviendra dans 8 semaines Il faut dire que leur programme informatique à bon dos et qu'il est facile de l'utiliser comme excuse. Si vous voulez d'acheter des meubles visités d'autres boutiques elles seront beaucoup plus à l'écoute de leurs clients, et leur logiciel est beaucoup plus souple.
I ordered a table (Nahla), which unfortunately arrived with a slightly damaged table top. Probably due to reckless treatment by TNT. The customer service responded immediately to my initial query and suggested different solutions. But that was all I got. I send a few follow ups since then and didn’t hear back and the massive parcels are sitting in my living room. — The day of my writing the review they got back to me with a proposal to resolve the issue that was matching my request. Could have been a bit earlier.
If you're reading this then probably you've bought something large and are now scared you've been ripped off or are being scammed. The good news is that Kave Home are not out and out thieves but if you haven't bought from them don't! The bad news is that they take a huge business risk with their delivery service whether that be delivering to your home or collecting a faulty item. The contracted delivery service is so terrible that it can often take weeks more than the delivery estimate (one reviewer on their own site waited 7 months!!!!!!). Kave Home have now removed reviews from their own site and it cannot be a co-incidence. Kave Home also seem totally unable (or unwilling) to discover the whereabouts of your order once 'out for delivery' let alone give you any idea when it will be delivered. That means for weeks and weeks after the expected delivery date had passed, Kave home would not tell me where my item was (even which country) or when they hoped it would be delivered. Furthermore, they won't cancel/reund the order once 'in transit' and Paypal won't allow a refund if the company can prove it is in transit. In our case the item was apparently in transit the day after we bought it despite a 3-4 delivery timescale. Eventually it was delivered after 8 weeks but we were lucky compared to others. Of course once it arrives you can refuse delivery iaw EU law but they are hoping you won't - be sure to check the packaging in the van, then if worried, require them to unpack any parts that might be damaged in the van, that way you can refuse delivery otherwise they won't take it away and you'll have to fight for weeks to get it collected. Don't be fooled by their customer service either. They respond rapidly and extremely politely to every email. Their apologies are profuse, beautifully written, empathetic but also utterly meaningless because they never actually 'do' anything or promise anything concreate, they just apologise again and again and again in ever more detailed and creative ways. After more than 20 emails I was finally contacted directly by the delivery company who told me when they would be delivering (told not asked!) but we were out of the country, they replied that it must then be delivered to a friend's house, we pointed out that this item was an 80kg table and that we had paid for it to be mounted. They relented but failed to update their systems, we rang then 3 times to point out that their system wasn't updated. we returned to our home and contacted the delivery company but were told it had been delivered and they had a signature. Eventually they agreed that it had not been delivered. Finally it was delivered but the 2 big strong men (who were really nice) hadn't a clue how to get the table lined up right, burred 2 screws and didn't fit 2 other screws. It took me at least an hour to get it right. The table was slightly damaged in transit but only on the extension leaf, it was missing a screw but I sourced a replacement, it was slightly warped meaning one corner sits higher than the top of the leg and the oil finish was very poor. I couldn't face returning the table and I really wanted a table of this design. I re-oiled the table immediately and then finish is now pretty good. They refunded me the delivery and mounting costs but only because I told them they would have to collect the table otherwise - note you have only 2 weeks to tell them this - they refunded me on the 13th day. Perhaps for small things that are unlikely to be damaged, if you really like something, you could use them but for big things don't - the stress and worry is enormous. Ironically, their terrible delivery issues were a risk that paid off for them in my case but I would never buy from them again and neither should you.
Kave Home is an international online retailer specializing in furniture and home decor products. The company offers a diverse range of items designed to enhance living spaces, including sofas, tables, lighting, and decorative accessories. With a commitment to quality and contemporary design, Kave Home caters to customers looking for stylish and functional solutions for their homes. Targeting a global market, Kave Home services various countries, including Australia, Belgium, France, and the United Kingdom, among others. Customers can explore a wide selection of products through the company’s user-friendly website, kavehome.com, which provides comprehensive information on the available items and delivery options. Kave Home aims to meet the needs of individuals and families seeking to create personalized and inviting environments in their living spaces.
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