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Kave Home is an international online retailer specializing in furniture and home decor products. The company offers a diverse range of items designed to enhance living spaces, including sofas, tables, lighting, and decorative accessories. With a commitment to quality and contemporary design, Kave Home caters to customers looking for stylish and functional solutions for their homes. Targeting a global market, Kave Home services various countries, including Australia, Belgium, France, and the United Kingdom, among others. Customers can explore a wide selection of products through the company’s user-friendly website, kavehome.com, which provides comprehensive information on the available items and delivery options. Kave Home aims to meet the needs of individuals and families seeking to create personalized and inviting environments in their living spaces.
Kave Home receives a mix of reviews, reflecting both positive experiences and significant frustrations. Many customers praise the quality of the products, noting that items like the Esstisch Nahala and Pouf Neom arrive promptly and meet expectations.
Additionally, some reviewers highlight the excellent customer support and hassle-free return process, which enhances their shopping experience. However, a substantial number of complaints focus on unreliable delivery times, with several customers reporting delays of weeks or even months. Issues with customer service responsiveness and difficulties in obtaining refunds further contribute to dissatisfaction. While the product quality is generally well-regarded, the service shortcomings overshadow the positives for many. Overall, Kave Home's reputation is mixed, with a notable portion of consumers expressing disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 1,000 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 2.6 | 150 |
| Jan 25 | 2.9 | 248 |
| Feb 25 | 3.8 | 187 |
| Mar 25 | 4.2 | 158 |
| Apr 25 | 3.6 | 118 |
| May 25 | 3.7 | 79 |
| Jun 25 | 2.6 | 34 |
| Jul 25 | 2.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“o site é bastante intuitivo”
“Made a big purchase and got a tracking link in spanish which does not include any tracking info”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 2.6 out of 5 (poor) | 2.4 out of 5 (poor) | 3.6 out of 5 (good) | +35% | 1,000 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.7 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | — | 1,000 |
Bottom line: Kave Home is #4 of 5 on overall rating in this group. On website & app, Milani Home scores higher (4.7 vs 3.6).
500 reviews of Kave Home . Filter by what matters to you.
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Adorables et efficaces super équipe super produits j’ai adoré et eu envie de tout acheter Clin d’œil à celle qui a retrouvé mon porte monnaie posé pour regarder les articles mille merci
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 30% are 1–2★.
Absolute Katastrophe der Kundenservice!!! Wir warten seit über 3 Wochen darauf, dass der reklamierte Stuhl von der Spedition abgeholt wird. Ich habe bereits vier!!!! Emails geschrieben, zwei wurden davon beantwortet mit der Antwort, es meldet sich jemand. Bisher immer noch nicht, letzte Antwort vor über einer Woche. Müssen wir einen Anwalt einschalten?????
Gisteren een bank en eettafel ontvangen. In de bank ontbraken de gaten om de schroeven mee te bevestigen, en in de tafel zitten deukjes, en net als de review onder mij, is de hoek van de tafel bijna afgechipt. Het stukje zit er nog net aan. Ik dien dan een klacht in, maar krijg geen mail ter bevestiging (terwijl m'n e-mailadres gewoon klopt!) Ik wil graag contact @kave home! De spullen mogen terug, ook de stoelen die nog binnen moeten komen want ik heb niets aan twee stoelen zonder tafel (en bank). Ik mag toch hopen dat jullie de kosten hiervoor dekken, aangezien dit iets is waaraan ikzelf niets kon doen. Verbeter alstublieft onze ervaring. Waarvoor dank!
Estuve esperando más de una hora pq necesitaba factura a una sociedad y no hubo forma de que la pudieran emitir. Vergonzoso la verdad. Tuvieron que hacerme dos devoluciones para ver si a la tercera se podía, y tuve que acabar pagando con mi tarjeta personal ante la imposibilidad de emitirme factura.
Bought a dining table from Kave Home and the delivery was quick. Even though it does not affect its usability, it’s a shame that the edge of the table was slightly chipped. However, the customer service was great and provided a partial discount otherwise I could’ve gone for a refund or replacement but I figured both aren’t the best for the environment as the table was still functional.
My order went to an incorrect address - somehow the address got a bit scrambled between Kave Home and the shipper. I contacted TNT (now Fed Ex) and even though they have the package, they said only the shipper can amend an address. I have emailed the shipper in Barcelona and filled out a customer service form on Kave Home but there is NO ONE TO TALK TO - not even a chat bot. I got the package a day late - the window of delivery is 9am to 6pm - but I was unsure there if I would ever get the package. I'm not sure I would order from Kave Home again. It would be better if they had live customer service and in-house shipping. The items I ordered - two stools - are as pictured and I am happy with them.
Agréable senteur quand vous rentrez dans ce merveilleux lieu. De très belles idées cadeaux. Déco et meubles qui donnent envie de les avoir chez soi. Bon shopping.
Siamo rimasti molto soddisfatti del servizio ricevuto da Kave Home. Siamo stati assistiti con grande rapidità e professionalità, e il team ha trovato soluzioni efficaci e immediate per venire incontro alle nostre esigenze. Un’ottima esperienza di acquisto, assolutamente consigliato!
Personal de tienda amable y eficaz.
The order arrived much faster than expected (within two weeks instead of the 5-6 initially suggested). The products are beautiful and high quality materials are used, and assembly is easy with all holes marked well. The negatives are that these are IKEA- style assemblies, which given the price point is just annoying. By far the biggest issue though is that all the other reviews are true - the items arrive quite damaged, some in hidden spots once assembled, and some not. Damage is superficial but not acceptable- visible or not. It’s clear that Kave (a Spanish company) is following a not so surprising approach of “let’s see what happens” and relying on people not to return /complain given the inconvenience. The damage is stuff that would have been picked up in a quality check (not a result of transportation), so either they don’t do these, or (the more likely scenario) they send anyway because it’s not visible when assembled, or “hope for the best” that the customer doesn’t return. My advice is do not order from Kave directly - go through a reputable company like Vepsalainen (in Finland).
Excellent accueil, personnel très sympathique et de très bon conseil Magasin agréable , offre interessante de bon rapport qualité prix
We purchased a Lenon bed and two small sideboards directly from KAVE Home. We received the bed broken and started a claim. Took 2 weeks to communicate with the after-sales team to replace the bed. Maria is a deceitful woman who lies frequently. The replacement bed was also broken... At this point, I can not blame just KAVE Home because the courier DASCHER is also a terrible company! After receiving a broken bed 2 times already, we want to return the bed and ask for a refund. The story starts here... After 2 months of hearing lies from MARIA (After Sales Team), we are still not able to get our €1275 I never had this kind of experience before. I had to send a bunch of emails and make calls back and forth. Every time, it ended up like we would call you back in 10 minutes, but it never happened. Please do not buy this brand. They have nice things, I agree. But terrible after-sales service. In case you want a return or a refund, it is impossible to get! Spend your time and money on better services!!! Besides our money, we wasted our time and energy last 3 months... I will never buy something from KAVE Home!
I ordered for the first time from Kave home...Great products but I decided to sent a few items back as they did not were as i thought. But....than is appeared to me they have a sent back period from only 14 DAYS!!!! This is incredible short!!! Other companies with furniture have 6 weeks, 10 weeks Ikea 1 year...and I think espcially with furniture it needs some time before you can decide. So now I sent an email to ask for some coulance....but NO...14 days is 14 days.... I am really very disappointed and knowing this I will not order at Kave home again. This is to much risk for me as an interio desinger to make a decision so quikly . Really disappointed
Avevo lasciato una recensione negativa sette giorni fa per avere ricevuto una mail di avvenuta consegna di un ordine in realtà mai arrivato. Fermo restando il disservizio di cui sopra, devo rilevare che il servizio clienti è stato presente spiegandomi che la mail di conferma ordine era stato un errore; e consegnato a distanza di pochi giorni l'ordine regolarmente. Ottimo il servizio "consegna" effettuato da operatori gentili che hanno avvisato via telefono prima di consegnare.
Kave Home is an international online retailer specializing in furniture and home decor products. The company offers a diverse range of items designed to enhance living spaces, including sofas, tables, lighting, and decorative accessories. With a commitment to quality and contemporary design, Kave Home caters to customers looking for stylish and functional solutions for their homes. Targeting a global market, Kave Home services various countries, including Australia, Belgium, France, and the United Kingdom, among others. Customers can explore a wide selection of products through the company’s user-friendly website, kavehome.com, which provides comprehensive information on the available items and delivery options. Kave Home aims to meet the needs of individuals and families seeking to create personalized and inviting environments in their living spaces.
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