Kave Home is an international online retailer specializing in furniture and home decor products. The company offers a diverse range of items designed to enhance living spaces, including sofas, tables, lighting, and decorative accessories. With a commitment to quality and contemporary design, Kave Home caters to customers looking for stylish and functional solutions for their homes.
Targeting a global market, Kave Home services various countries, including Australia, Belgium, France, and the United Kingdom, among others. Customers can explore a wide selection of products through the company’s user-friendly website, kavehome.com, which provides comprehensive information on the available items and delivery options. Kave Home aims to meet the needs of individuals and families seeking to create personalized and inviting environments in their living spaces.
Kave Home receives a mix of reviews, reflecting both positive experiences and significant frustrations. Many customers praise the quality of the products, noting that items like the Esstisch Nahala and Pouf Neom arrive promptly and meet expectations.
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Additionally, some reviewers highlight the excellent customer support and hassle-free return process, which enhances their shopping experience. However, a substantial number of complaints focus on unreliable delivery times, with several customers reporting delays of weeks or even months. Issues with customer service responsiveness and difficulties in obtaining refunds further contribute to dissatisfaction. While the product quality is generally well-regarded, the service shortcomings overshadow the positives for many. Overall, Kave Home's reputation is mixed, with a notable portion of consumers expressing disappointment.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.3
1,000
100%
-0.8
● Low
3.3 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.1▼ 0.8
12-month avg
3.3
All-time
3.3
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
2.6
150
Jan 25
2.9
248
Feb 25
3.8
187
Mar 25
4.2
158
Apr 25
3.6
118
May 25
3.7
79
Jun 25
2.6
34
Jul 25
2.1
26
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 327 positive reviews
Website & app7%
22 mentions
Customer service6%
21 mentions
Delivery4%
13 mentions
Quality3%
10 mentions
“o site é bastante intuitivo”
On “Website & app” · May 4, 2025
Top complaintsof 148 negative reviews
Customer service22%
32 mentions
Delivery13%
19 mentions
Refund8%
12 mentions
Returns7%
10 mentions
“Made a big purchase and got a tracking link in spanish which does not include any tracking info”
On “Customer service” · Jul 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
Overall rating and review count for this company and similar companies
mi è arrivata una mail che diceva avevano consegnato l'ordine presso il domicilio indicato.
Premesso si tratta di un tavolo (oggetto di grandi dimensioni) per il quale nessuno avrebbe avvisato della consegna.
TUTTAVIA L'ORDINE NON E' MAI STATO CONSEGNATO.
il servizio clienti ad ora non risponde.
questo è quanto !
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ho acquistato due sedie nello store di Verona e pagato le spese di spedizione con l'aggiunta dell'opzione per concordare data e orario di consegna in data 04.04.2025.
A distanza di un mese (05.05.2025) le sedie non sono ancora arrivate e nonostante vari solleciti telefonici, non sono mai stata contattata nè dal responsabile dello store nè dal corriere.
Prinzipiell war die Bestellung problemlos. Ich war nur negativ überrascht, dass am Ende doch Versandkosten anfielen, obwohl es zuvor hieß, dass eine Bestellung (i.d.R.) versandkostenfrei sei.
Mala experiencia de momento, hicimos un pedido grande (sofá + librería + mueble tv + mueble vitrina) que obviamente nos costó un dinero importante (más de 4.000€), la entrega fue el día acordado sin retrasos pero el problema llegó cuando las dos personas que venían a montar los muebles y el sofá (servicio que habíamos pagado a parte) eran muy poco profesionales, estuvieron un buen rato leyendo instrucciones porque no tenían ni idea de como se montaba. Una vez empezaron a desembalar llenaron la casa y EL RELLANO ENTERO de cartones que lls vecinos no podían casi ni salir de sus domicilios, tuvimos que insistir para hacer viajes a los contenedores (bajando nosotros también para acelerar las cosas que eran desesperadamente lentas). El mueble de la tv ha quedado mal montado y el sofá no lo pudieron terminar porque nos dijeron que las patas traseras no eran las adecuadas, pero que no nos preocupáramos que ellos mismos se encargaban ese mismo día de hacer un pedido de patas y venían a montarlo al día o a los dos días como máximo. Al ver que nadie nos llamaba nos pusimos en contacto con Kave Home y nos dijeron que no tenían constancia de ninguna incidencia, al final tuvimos que hacer nosotros la incidencia e insistir bastante para que nos escriban que proceden a mandar las piezas que faltan en un terminio de 7 a 10 días, y que lo sienten sin más. Aún seguimos esperando con un sofá medio montado que no podemos utilizar. La calidad se ve buena pero el montaje y el servicio de postventa MALÍSIMOS. Nunca más KAVE HOME.
Kave Home is an international online retailer specializing in furniture and home decor products. The company offers a diverse range of items designed to enhance living spaces, including sofas, tables, lighting, and decorative accessories. With a commitment to quality and contemporary design, Kave Home caters to customers looking for stylish and functional solutions for their homes.
Targeting a global market, Kave Home services various countries, including Australia, Belgium, France, and the United Kingdom, among others. Customers can explore a wide selection of products through the company’s user-friendly website, kavehome.com, which provides comprehensive information on the available items and delivery options. Kave Home aims to meet the needs of individuals and families seeking to create personalized and inviting environments in their living spaces.