I am pleased overall but I have problems setting off the fall alarm.
I am pleased overall but I have problems with accidentally setting off the fall alarm. It happens a couple of times a week.

Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
Life Assure Medical Alert receives a generally positive reception from its users, with many praising the quick response times and helpful staff. Reviewers highlight the effectiveness of the service, noting that operators are always available to assist, even in non-emergency situations.
Customers appreciate the ease of setup and the support provided during the process. However, there are significant complaints regarding high-pressure sales tactics, with several individuals reporting unwanted follow-up calls after initial inquiries. Additionally, some users express dissatisfaction with the reliability of the device, mentioning issues such as false alarms and battery life concerns. Overall, while many customers find value in the service, the aggressive sales approach and device performance issues detract from the experience for some.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 163 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 42 |
| Nov 24 | 4.7 | 38 |
| Dec 24 | 4.0 | 23 |
| Jan 25 | 2.5 | 6 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 4.1 | 9 |
| Apr 25 | 4.2 | 10 |
| May 25 | 4.6 | 10 |
| Jun 25 | 4.2 | 10 |
| Jul 25 | 3.9 | 11 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“After procrastinating and delaying our need for some sort of medical alert system we decided to research the various...”
“The single most annoying customer service in the country”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.5 out of 5 (good) | 2.8 out of 5 (fair) | −4% | 163 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Life Assure Medical Alert is #4 of 5 on overall rating in this group. On delivery, PRO Test scores higher (5.0 vs 2.8).
163 reviews of Life Assure Medical Alert. Filter by what matters to you.
I am pleased overall but I have problems with accidentally setting off the fall alarm. It happens a couple of times a week.
Mom wears it every day and whenever she is out! It’s that little piece of safety that makes her feel protected and comfortable just in case she takes a fall.
Did a check to see if device was still working. Efficient response to my contact by device.
I have not had an emergency, however I activated the device in error. I had an instant response. I am very pleased.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I needed the phone number to update my account I got it corrected.
Hello 🥰 What I absolutely appreciate is sometimes I loose my balance and my alert necklace is pressed, the response is so quick and polite. I just wish it wasn't as large as it is. I cannot recall the date that it happened but I remember the way I was treated with respect.
I have accidentally pressed the button and the persons answering were always very nice and understanding when I apologized for bothering them.
Always making sure that I'm ok even when I accidentally push the button.
They have been there immediately when I accidentally hit the call button and the one time I fell out of bed. When I responded in the allotted time, it was followed by a phone call. The responders are very polite.
Quick response, alert employees. Absolutely first class
My experience is great knowing, I have something to save my life.
I have not had to use the service but I do know that when my belt-clip alarm falls, I am told to advise if it was in error. I'm assuming that a real fall would also be answered as quickly.
I have always received the best of service and the customer service people I have spoken to were friendly, Informed and professional. Thank you for your service.
Representative very understanding and compassionate. Prices reasonable.
First, I will say the response from Life Assure is immediate when the “help” button is pushed. What I would like to see is exactly when the alarm is off the cradle. As someone who monitors my mother at times from the app, it appears she is not wearing the alarm but my sister who is with my mom says she is?? The “Location” Will end at say number 10 and I have to hit it a few times to see where number 1 is.
There when I needed you.
I’m very impressed all year with my medical alert necklace!! I wanted their best & can travel anyplace while wearing it !! Great staff !! Never a problem since day one, almost 2 years ago!! I get piece of mind for me n my family & it’s looks good also !!! I would recommend this necklace & company to anyone 👍👍👍❤️
Excellent service, professionnel. Thank you. Very impress of services. Thank you. Richard
Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
This profile hasn't been claimed by the business owner.