Always there
When ever I have made a mistake and the system was activated, I received a call to be sure I don't have a fall. No call was more than a few minutes. No problems.

Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
Life Assure Medical Alert receives a generally positive reception from its users, with many praising the quick response times and helpful staff. Reviewers highlight the effectiveness of the service, noting that operators are always available to assist, even in non-emergency situations.
Customers appreciate the ease of setup and the support provided during the process. However, there are significant complaints regarding high-pressure sales tactics, with several individuals reporting unwanted follow-up calls after initial inquiries. Additionally, some users express dissatisfaction with the reliability of the device, mentioning issues such as false alarms and battery life concerns. Overall, while many customers find value in the service, the aggressive sales approach and device performance issues detract from the experience for some.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 163 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 42 |
| Nov 24 | 4.7 | 38 |
| Dec 24 | 4.0 | 23 |
| Jan 25 | 2.5 | 6 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 4.1 | 9 |
| Apr 25 | 4.2 | 10 |
| May 25 | 4.6 | 10 |
| Jun 25 | 4.2 | 10 |
| Jul 25 | 3.9 | 11 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“After procrastinating and delaying our need for some sort of medical alert system we decided to research the various...”
“The single most annoying customer service in the country”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.5 out of 5 (good) | 2.8 out of 5 (fair) | −4% | 163 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Life Assure Medical Alert is #4 of 5 on overall rating in this group. On delivery, PRO Test scores higher (5.0 vs 2.8).
163 reviews of Life Assure Medical Alert. Filter by what matters to you.
When ever I have made a mistake and the system was activated, I received a call to be sure I don't have a fall. No call was more than a few minutes. No problems.
I feel safe when I am alone and if I have this in my neck. I wear this for protection if I pass out. They check up when my alarm goes off accidentally and they ask if I am all right.
It works well and is reasonably priced. Just wish I could get a replacement lanyard!
I have no complaints about the company. My little device seems to be working well. I have not needed it at all, but it gives me a safe feeling knowing it is here if I do need it.
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An ambulance arrived quickly
For as many times as my dad has accidentally set his off they are always patient in dealing with him.
Would like to see one that you just put on your table like the states no charging ,waiting for one to come to Canada thank you. Shirley Moorhead
There's a long delay in response , when I test it, once every month... this is for my elderly mother.. and I'm not liking the fact, that, she's not feeling safe etc., because of the response time... I feel this needs to be urgently tended to.. thank you.. please reach out to me.. if need be
Making Life Assure my choice for a safety alert pendant was an easy, trouble free experience. Staff were patient, friendly and answered all my questions without any pressure. Prices plans were reasonable with additional add on. Life Assure has not only given me peace of mind especially due to living an hour away but more importantly to my 91 yr old mother who wants to live in her own home for as long as possible safely. If wondering if these safety alert pendants are worth the money, my mother has accidently pushed the button too many times for me to count without penalty or impatience from customer service. Make Life Assure your choice - they are Canadian based!
THIS isn't a review. I do have the monitor, and am grateful for it but have not yet utilized it and so feel that it is not fair to you for me to give what would not be a truly candid evaluation. I apologize but again express my gratitude for its accessibility...
I recently fell and did not get an alarm. I’m not sure why it didn’t activate because on occasion when I’ve just bent over it activates.
Needed the plastic case replaced. Called & it was received quickly by mail. Thanks.
Thank you for giving our family and more importantly our mother, peace of mind knowing someone is there 24/7/365.
My time with the Life Assure when I called in for my monthly testing was very pleasant. The staff there is so knowledgeable and so pleasant and patient with me. Can't say enough about each and every person I spoke with.
helped in every way to get me set up.thank you. nancy
Called when I dropped something in the bathroom..really no significant experience
my experience involved a prompt call back. That was all.
I feel I could count if I fall is there for me.
Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
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