LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
LifeStance Health receives a mix of feedback from its clients, with many praising the quality of therapists and the overall care provided. Reviewers frequently highlight the professionalism and relatability of their therapists, noting positive experiences that contribute to their mental well-being.
Customers appreciate the ease of booking appointments and the supportive staff, with many expressing gratitude for finding the right therapist. However, there are significant complaints regarding appointment management and billing issues. Several consumers report frustrations with missed telehealth links, unresponsive customer service, and unexpected charges that lead to confusion and dissatisfaction. The inconsistency in handling appointments and billing disputes detracts from the otherwise positive experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 48 |
| Oct 24 | 4.0 | 83 |
| Nov 24 | 3.8 | 54 |
| Dec 24 | 4.1 | 66 |
| Jan 25 | 4.1 | 82 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.1 | 92 |
| Apr 25 | 3.7 | 51 |
| May 25 | 3.8 | 63 |
| Jun 25 | 4.2 | 78 |
| Jul 25 | 4.1 | 74 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My therapist is so cool and relatable and my psychiatrist is very consistent and knowledgeable”
“I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the bil...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 1.4 out of 5 (poor) | 3.0 out of 5 (fair) | +3% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: LifeStance Health is #5 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.0).
500 reviews of LifeStance Health. Filter by what matters to you.
I have no complaints, my sessions and interactions have been online. I have not run into any issues and due to the lack of therapy and guidance, I already recommended or showed my friends it could benefit or interest.
My therapist is awesome. She listens and understands me very well. Always has great feedback
The doctor took her time with me and the office staff was friendly
Absolutely awful! Their billing has inaccurately billed me. They charged me late fees and no show fees for appointments I was on time to and attended. They charged me for cancelations, even when I cancelled in advance like they require. One therapist was fine, not great, but the other was awful. Do not use this company!
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I missed taking my son to his therapy appointment because we had a fire in our home and even though I reached out to my therapist two hours after I realized we missed the appointment -- received no call checking if we were still coming -- was charged $145. It was a stressful day: the first day back from Thanksgiving, my husband was home sick, and we had no electricity or heat in our home for almost the entire day -- the street was having work done -- and the temps were in the 30s. I called the billing office multiple times asking for the bill to be forgiven due to the circumstances. Each time I called, I was told my concern was being escalated to a manager. After two months of calling, I still have not heard back. I liked our therapist, but have not made any follow-up appointments until this is resolved. I doubt I'll get any follow-up because soon the bill will be going to collections if it's not paid. Be forewarned that this co. is funded by private equity firms -- lots of rants from therapists on Reddit noting that they join the practice to get started in the business until going out on their own or finding another practice. There are class action suits against it for its treatment of staff.
This place sucks! My 1st visit was pleasant, but due to a billing issue (I have insurance), I wasn’t able to meet with Dr. Theodora Chuckwudi for my 2nd visit. She called me regarding my 2nd appointment, I told her I wasn’t able to log on (video chat) due to a billing issue and she promised to call me back. SHE NEVER DID!!! Oh an, I was charged for a missed appointment which is a lie. I sent several messages via patient portal & requested prescriptions refills. MY MESSAGES WERE IGNORED AND MY PRESCRIPTIONS REFILLS WERE DENIED (AFTER SEVERAL TIMES REQUESTING REFILLS). It’s so sad how some doctors are money driven rather than really caring about patients mental health. Thank God I found another agency and was able to schedule an appointment immediately!!! BEWARE!! Dr. Theodora Chukwudi, (Highland, MI) IS HORRIBLE, INCONSIDERATE, CARELESS, & UNCONCERN!!!
Great staff really give u help on what u need and great advice on how to cope with situations I been seeing Allyson ( Ally ) she has helped me tremendously I appreciate her for everything
I’ve been blessed to find Dr. Krolik through Lifestance Health. Almost 4 years of sharing many of my personal trials as well as triumphs I realize that Dr. Krolik remained vigilant and committed to ensuring exceptional care that far exceeds the usual “hum drum” healthcare experience. Dr. Krolik brings the “human” aspect back to treatment that isn’t found often in today’s society like empathy, encouragement, transparency and real knowledge of medicine specific to my needs. Her ability to listen and desire to know her patients as people gives comfort knowing you’re heard, peace of mind in reaching personal goals, and trust in a provider who provides so much more than typical care. I highly recommend Lifestance’s Health as they offer many life changing services, available in several convenient locations. Thank you to Dr. Krolik and to the staff at the Southlake campus. You are all awesomely appreciated.
Raji George is the most thoughtful and professional mental health provider I have ever worked with. I can always count on her. She has helped me during some difficult times. She's not judgemental. She just wants to help you feel better.
Both times I’ve booked through LifeStance, I’ve been met with compassion and kindness. The booking process has been quick and easy and I love the providers I have been matched with!
I enjoy my therapist’s direction and wisdom - she’s great! Everything from the app to website interface is easy to use and I love that it’s cost effective for me. The platform is easy the use- the only reason I gave four stars is because you can’t send your therapist a message first in the video(virtual waiting room) call - you just have to wait.
Therapist Herbert Bryan is the sole reason for my satisfaction.
I was very nervous trying to get back into therapy because in my experience finding a therapist that works for me is a long process. With life stance you can read the bios of each therapist and choose who you think would work best for you. My first appointment with Dianne Corata was amazing and i knew i found the right therapist the first try. My only issue is I haven't found a way to be able to use my headphones while doing an appointment on mobile.
The Therapist and Psychiatrist are absolutely amazing! The waiting area is always clean, and the providers rooms are always well decorated and make you feel comfortable! Everybody who works there is super sweet, and friendly. The only thing making my review a 4 star and not a 5 star is their billing department. The people in billing are super sweet but sometimes insurance is billed incorrectly, and you have to call and fix it. Honest mistake though! I recommend lifestance to anybody who needs a mental health professional who makes them feel like a person, and not a patient.
My provider Melinda Kiser proved to be an exceptionally poor listener, diagnosing me with multiple serious psychiatric disorders after providing nothing but a questionnaire with no explanation or context. When I questioned her, she referenced several things I ‘said’ that were incorrect. Thankfully I am knowledgeable enough to know how to reference the DSM, but I was very concerned by her behavior, and consider it to be extremely unethical.
Life Stance assistant are very kind And my Psychiatrist who is Caroline Morin is great! I am highly recommend Life Stance and also Psychiatrist, Caroline Morin.
LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
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