LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
LifeStance Health receives a mix of feedback from its clients, with many praising the quality of therapists and the overall care provided. Reviewers frequently highlight the professionalism and relatability of their therapists, noting positive experiences that contribute to their mental well-being.
Customers appreciate the ease of booking appointments and the supportive staff, with many expressing gratitude for finding the right therapist. However, there are significant complaints regarding appointment management and billing issues. Several consumers report frustrations with missed telehealth links, unresponsive customer service, and unexpected charges that lead to confusion and dissatisfaction. The inconsistency in handling appointments and billing disputes detracts from the otherwise positive experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 48 |
| Oct 24 | 4.0 | 83 |
| Nov 24 | 3.8 | 54 |
| Dec 24 | 4.1 | 66 |
| Jan 25 | 4.1 | 82 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.1 | 92 |
| Apr 25 | 3.7 | 51 |
| May 25 | 3.8 | 63 |
| Jun 25 | 4.2 | 78 |
| Jul 25 | 4.1 | 74 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My therapist is so cool and relatable and my psychiatrist is very consistent and knowledgeable”
“I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the bil...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 1.4 out of 5 (poor) | 3.0 out of 5 (fair) | +3% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: LifeStance Health is #5 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.0).
500 reviews of LifeStance Health. Filter by what matters to you.
It was easy , fast , and friendly service to attend. Then they accept medicare and didn't have to fear a bill. And they alarm you before the amount of can or can't make. I was truly listened to , and his instruction on our sessions worked for me.
Good therapist but the office is run like crap. They never answer the phone. They make it hard as hell to reschedule and cancel and they want to charge you for canceling an appointment. Plenty of other providers to go to. Stay away from this one.
I had one appointment with c colon and she said i needed weekly therapy only to never hear from her again. When a patient is that troubled ghosting makes you want to jump off the cliff. I’m
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The zoom call was easy. I felt comfortable and felt heard from my counselor.
Lifestance has really come through for me. It is easy to access their services. I am particularly very grateful for Dr. John Adegboye.
My Therapist is fantastic! I believe he really cares, and wants to genuinely help me. Thank you so much Dama Dunas!
Tried to go to therapy at Lifestance when I arrived in the Austin area...the people on the phone were rude and not helpful. I ended up setting something up, really looking forward to getting started...and the therapist didn't even show. I called the front office to see what was going on, they said they would call me back after the figured out what happened. Never heard from them again...so I found a new place the exact same day, since I had really been counting on getting therapy started with Lifestance and they let me down with a no show. Now...they have been billing me saying that I was the no-show??? I called, they said they will send it to review and most likely they won't make me pay. But I just got another email saying theres an unpaid billl....Very unprofessional and honestly, strange experience. Wouldn't recommend.
The therapists are good, but the company is terrible. I have an insurance that has zero co-pay for virtual appointments. Lifestance kept charging me for in-office visits. Even after multiple calls to billing about this, with them acknowledging what was happening, they still demanded the in-office payment before the therapy sessions. This was also after they said it would take them weeks to refund those payments. (Still waiting for the refund). Once they even charged my credit card without authorization when my card was supposedly not kept on file. I may need to look for a legal remedy because of this. I recommend you find a different group to do business with.
I have been a patient of Lifestance for at least five months. All the employees are friendly and professional. I especially like my therapist Karen. She is kind and attentive in our appt. time. I am so happy I found Lifestance. Thank you! Peggy Mills
Therapist is very helpful I would recommend lifestance. Appointments and medications are always promptly addressed.
Yesterday I had my appointment with Miriam Candelario she is very professional was very nice experience,she take her time to hear me and understand my situation very helpful, thanks you
My dr Tomai is very insightful and she has helped me already so much with my life challenges she is a great listener and a great doctor.
Love working with Dr. Val Ventura she is the best
I'm really glad the telemed option is available. Closest office is 30min away. I see LeJeana Miller. She's great. She listens to me, doesn't mind being emailed with questions, and gets my ADHD issues. I would recommend her to anyone who asks for a recommendation. Please keep her!! 😄
Awesome facility, no complaints, would highly recommend.
The Lifestance service in Pennsylvania has been great. I am more than satisfied with the doctors and nurse practitioners and appreciate the ability to communicate with them directly through the portal. I especially appreciate that I was able to get appointments quickly. It is a shame that experiences seem to vary from state to state, but based on my experience, I think it is worth a try.
Best therapist I’ve ever encountered. Plus patient setup and ongoing care is easy. Seamless process for someone who can’t take another life challenge at the moment. Thank you for that!!
LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
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