LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances.
The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
LifeStance Health has a positive customer experience.
LifeStance Health receives a mix of feedback from its clients, with many praising the quality of therapists and the overall care provided. Reviewers frequently highlight the professionalism and relatability of their therapists, noting positive experiences that contribute to their mental well-being.
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Customers appreciate the ease of booking appointments and the supportive staff, with many expressing gratitude for finding the right therapist. However, there are significant complaints regarding appointment management and billing issues. Several consumers report frustrations with missed telehealth links, unresponsive customer service, and unexpected charges that lead to confusion and dissatisfaction. The inconsistency in handling appointments and billing disputes detracts from the otherwise positive experiences.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.7
1,000
100%
+0.2
● Low
3.7 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.2▲ 0.2
12-month avg
4.0
All-time
3.7
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
2.8
48
Oct 24
4.0
83
Nov 24
3.8
54
Dec 24
4.1
66
Jan 25
4.1
82
Feb 25
4.2
64
Mar 25
4.1
92
Apr 25
3.7
51
May 25
3.8
63
Jun 25
4.2
78
Jul 25
4.1
74
Aug 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 386 positive reviews
Helpful support16%
61 mentions
Easy to use11%
43 mentions
Professionalism10%
38 mentions
Customer service9%
35 mentions
“My therapist is so cool and relatable and my psychiatrist is very consistent and knowledgeable”
On “Helpful support” · Jul 31, 2025
Top complaintsof 108 negative reviews
Billing45%
49 mentions
Payment issues29%
31 mentions
Charges28%
30 mentions
Customer service23%
25 mentions
“I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the bil...”
On “Billing” · Jul 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
Overall rating and review count for this company and similar companies
Cigna portal to find a dr is how I found lifestance; yet, i have now $5600 unpaid bills. I called lifestance billing and they said they 'see the issue now' - the doctors in question were "contractors" and they will fix the issue. Note: i have no doubt they will fix the issue, but I also believe with 100pc certainty that they would have happily accepted my $5600. This has upset me so much, that as of today I have decided to start punishing providers for their billing departments complete and utter incompetence. It should not be my job to get them to work with their partnered innetwork insurance company.
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I had 2pm appt. with Thomas Bachman at 2:40 asked what is the problem? I was told he is leaving from someplace else and would and will be here in about 30 minutes or so. I then asked for my copay back and the only response I got was bye. Not 1 question about rescheduling or anything and never received a call or apology. Very unprofessional!
Very, very happy to have found Linda Bachman at lifestance! Her expertise is just remarkable and her ability to solve problems surpasses many doctors that I have had in the past!
I have lived in central Florida for 10 years. In the first two years I was a patient of LifeStream and saw the psychiatrist and a psychologist there, but when my psychologist left I took a break from counseling and only saw the psychiatrist for medication refills. In 2018 I found Lifestance and have been a patient of the psychiatrist there ever since. I loved that he listened, didn’t judge me and that we discussed any medication changes before anything was prescribed. I wish that I could afford counseling services there as well, but for now I am content with my Telehealth calls each month with Dr. Downes and I truly look forward to our calls.
If you become a patient definitely set up your patient portal to contact your doctor or counselor. I’ve never waited for more than a day or two to get the answers or requests I’ve made. If it’s urgent, you should send your message as Urgent, then call the office in an hour or so. I am so pleased with their services that my two adult children and a close friend are all receiving help from them
This is in regards to your Warwick, RI location.
Appointment was today, January 9th with Dr. Miranda Icart.
Please don’t bother sending your computer generated response that you value customer service… your verbatim responses to all of your negative reviews truly speak to the kind of company you are. I have your “wecare@“ email address and I will make an attempt to contact you there, but I do not anticipate a human response.
I reached out in July to schedule an appointment in RI for an ADHD evaluation.
Had my first virtual visit in September, and could not get the psychological test scheduled until December.
I was contacted in October to change my appointment, and they moved me to another day in December.
I used PTO and took the day (Dec 16th) out of work, only to get a call just 40 mins prior to my appointment to cancel because the doctor was no longer available. Already terrible business practice.
They rescheduled me to January 9th.
I received a call on Dec 30th confirming my appointment and reminding me of my $20 copay due at time of visit.
I arrived to my appointment and paid the $20 upon checkin.
An hour into my testing, the “receptionist” who checked me in, knocked on the door to interrupt the test and tell the doctor that they didn’t realize I owe more money, so they had to stop the test until they discussed the new amount due with me.
I left the room and went to the desk and was told that because I canceled my original appointment in December, my deductible reset Jan 1st, so I owed $1020! I told them I would have never agreed to the test, had I been informed appropriately of this cost in advance. Immediately I knew this was ridiculous because I never even met my deductible in 2024 - so the excuse was a lie- and I was told by LifeStance from the first July call that my insurance would be accepted and the provider was in-network. Not to mention- THEY CANCELED ON ME, I DID NOT CANCEL THEM.
Additionally, they called me 10 days prior reconfirming the $20 copay. No mention of any additional fees.
They let me continue my test and said they would figure it out, and after my test as I was leaving told me that I need to contact my insurance company and give them all 15 CPT codes to see what they cover… THIS IS THEIR JOB!
I asked for them to call but they refused and proceeded to give me a Testing Verification and Estimate form- which is clearly something I should have received prior to my appointment.
Then, during my appointment, they emailed me a financial agreement to sign which I should have received weeks or months prior, which I would be a fool to sign now.
Now, after multiple calls to my Insurance company, I’m told that these tests needed prior authorization, and LifeStance is required to obtain that before any tests or evals are done. They gave me the tests without any authorization and then handed me a bill to figure out what me and my insurance company was going to cover. This is violation #1.
I have never encountered such a HORRIBLE and UNPROFESSIONAL experience within the medical industry.
Violation #2 is the No Surprise Act and I will be filing a claim against Lifestance if they make any attempt to collect this money. Not to mention, I will be sure to include this information on all review platforms that exist- which again, really speak to the nature of your fraudulent company.
Once again, I’m sure I’ll get an auto-response, but if they are as dedicated to customer service as they speak here in all of their replies, they will easily find out who I am and contact me directly to resolve this.
Oh, and all of their reviews above 2 stars are from their corporate marketing team’s fake accounts. It’s completely obvious when you read them… Their investors should be embarrassed about who they employ on all levels.
I have 2 providers with Lifestance. Thankful for both of them. My med manager was able to get me a therapist who is knowledgeable, compassionate, and I have been able to start feeling better.
I have been using the services of Life Stance and its predecessor for more than a decade; I can say that I have always been treated with respect and great care. The doctors and therapists are excellent professionals who are pleasant to work with and understand their role in helping their patients maintain a positive quality of life. I am pleased with the services I receive through Life Stance and I recommend them to everyone who could use a little help getting through the challenges life imposes from time to time.
Lifestance Health has made it easy to access my BH care provider and pay bills. Dr. Shannon Corbin has been a blessing. This is working.
If this is the future of behavioral health care, we are doing okay. Lifestance Health has consistently made it easy to book appointments and pay bills. Dr.
Horrible horrible horrible don't go to this dump they take your money and that is all they want from you. can't get meds refilled I tried for a month and no meds can't see Dr wait time is ridiculous on phones with lazy rude office staff. Good doctors need to go elsewhere so these doors will shut. Read all reviews this place is horrible and if you need mental help this is not the place for you.
Exceptional Therapy & Outstanding Support at LifeStance
We’ve been with LifeStance for over a year, and I couldn’t be more pleased with their services. The scheduling process is incredibly convenient, and the payment options are straightforward. We’ve worked exclusively with William Cruz during this time, and I can’t recommend a better therapist. He has played a pivotal role in helping us strengthen our marriage by providing tools for effective communication and strategies to protect each other and the foundation of our family. I wholeheartedly recommend LifeStance to all my family and friends. ⭐️⭐️⭐️⭐️⭐️
I’ve only had one appointment
But I’m looking forward to seeing my therapist again.. it’s been very hard for me to find a therapist and I knew from the moment I met her that she was going to be the right one for me. My experience is so far perfect but truly only time will tell.
First of all, as I am leaving this review, I have been on hold now for 35 minutes. I am calling because they are charging me $50 for missing a virtual appointment because I never received a link to join my appointment. I joined late because I had no link. I was on hold for 40 minutes last week trying to re-schedule and now I'm on hold for them charging me when the woman I spoke to said I would not be charged because of no link. My NP is fine. I have tried to make an appointment for counseling but I wanted in person and when I arrived the office person aid she was only doing virtual calls that day. My first virtual visit I was charged $25 when my insurance covers them at $0. That was a month ago and I have called twice for a refund. Ive only been with this company since November but I feel like I spend more time on hold than anything else. I'M ABOUT READY TO LOOK ELSEWHERE. It seems they are more interested in the bottom line than helping their clients. ;(
LifeStance providers are second to none. I am particularly impressed with the south Naperville location. I have been seeing a provider that was the perfect match for me. Although I was hesitant to begin with a new-for-me therapist, seeing my provider has proved to be exactly what I needed. I have an ongoing appointment booked that is convenient to my appointment needs.
I also recently completed a telehealth appt with Hildred Amegashie, PMHNP-BC. She was amazing- and I have now switched from my prior provider of 15 years to Hildred! I attribute that recommendation to my therapist located on the same office. Seeing both of my providers out of one office is not only more convenient, I also feel support in knowing they are working collectively to help me achieve my goals to better my health and well being.
LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances.
The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
