Wonderful service
Wonderful service. Gives me peace of mind so that I don’t hesitate to keep my fur baby healthy.

ManyPets Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides policies designed to help pet owners manage veterinary costs for accidents, illnesses, and other medical treatments. ManyPets operates as a digital-first insurance service, allowing customers to manage their policies and submit claims through online platforms.
ManyPets Pet Insurance receives a mix of feedback from customers, with a notable 72% expressing positive experiences. Reviewers frequently praise the ease of working with the company, highlighting the quick processing of claims and the comprehensive coverage provided for their pets.
Many customers appreciate the user-friendly website and timely responses, stating that the insurance has been invaluable, especially for older pets. However, a significant number of complaints focus on the long processing times for claims, with some customers reporting waits of up to seven weeks. Additionally, frustrations arise from the difficulty in reaching customer service, as many feel that the portal system limits direct communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.3 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 92% |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.0 | 7 |
| Jan 25 | 3.9 | 11 |
| Feb 25 | 3.8 | 6 |
| Mar 25 | 2.8 | 9 |
| Apr 25 | 5.0 | 6 |
| May 25 | 4.3 | 6 |
| Jun 25 | 4.3 | 12 |
| Jul 25 | 5.0 | 5 |
| Aug 25 | 3.0 | 2 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 65 most recent reviews.
“This is an easy company to work with”
“I have been with ManyPets US for years, and was generally overall happy with them”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 2.9 out of 5 (fair) | 5.0 out of 5 (good) | +33% | 65 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.6 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: ManyPets Pet Insurance is #5 of 5 on overall rating in this group. On value, Internet Reptile scores higher (4.8 vs 2.9).
160 reviews of ManyPets Pet Insurance. Filter by what matters to you.
Wonderful service. Gives me peace of mind so that I don’t hesitate to keep my fur baby healthy.
Prompt, professional service! Thank you!
claims process was clear & simple. many pete responded in a reasonable & timely manner. they paid in full the amount due —which was considerable. they have always been honest forthcoming and reliable.
Easy claims procedures I was worried they would not pay my dogs claim for his acl surgery and if they did tonight they would take forever but nope easy painless just sent bill they reviewed and paid had them for years will never pick another company has been a breeze to deal with
Quick answers to the questions people ask most.
ManyPets provides insurance coverage for dogs and cats of all breeds and ages. They offer comprehensive plans that cover accidents, illnesses, and wellness care depending on the policy you choose.
You can file a claim through the ManyPets mobile app, online portal, or by submitting paperwork via email or mail. Most claims are processed within 5-10 business days once all required documentation is received.
ManyPets typically has a 15-day waiting period for illnesses and a 2-day waiting period for accidents after your policy starts. Some specific conditions may have longer waiting periods as outlined in your policy terms.
No, ManyPets does not cover pre-existing conditions that were diagnosed or showed symptoms before your policy effective date. However, some curable conditions may be covered after a waiting period if they remain symptom-free.
You can reach ManyPets customer service by phone, email, or through their website chat feature. Their customer support team is available during standard business hours to help with policy questions and claims.
After you pay your vet bill and submit a claim, ManyPets reimburses you based on your chosen reimbursement percentage (typically 70%, 80%, or 90%). Reimbursements are usually processed via direct deposit or check within 5-10 business days.
ManyPets generally covers all dog and cat breeds, but some policies may have specific exclusions for certain hereditary conditions common to particular breeds. Review your policy documents for detailed information about breed-specific coverage limitations.
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| ● Low |
CrowdTrust Low volume · weighted down | 4.2 | 5 | 8% | — | ● Not enough data |
What a price increase on a 3 year old dog. Almost 50%!!!!! I recommended them to a friend for their puppy and their renewal was up the same amount when he turned one. I don't even know how it's legal to increase that much. Used to love this company.
We had a policy on our dog for about 5 years. It seems like they covered nothing except for a mass and the euthanasia - but that didn't even meet the deductible, so we received nothing. 5 years and several thousand dollars later. I suppose we were lucky that our fur baby only went in for annual visits until the very end when we had a few extra visits. They never covered any arthritis issues b/c somewhere in the notes, the vet mentioned his rear leg was stiff.
Very easy to file claim, fast response time.
We have had pet insurance with Many Pets for several years and filed a couple of claims. Their prices and coverage are very competitive with the market. They have been very responsive and keep you updated on the progress as the claim is reviewed. We are very happy with our pets coverage.
I would rather pay more in premiums than have an annual deductible of 500 per year. Now, I am stuck with ur company and can't move my pet because whatever was done with u is now preexisting conditions for the other companies. I will see only 190 dollars back from a bill that was almost 900 dollars. Unfortunate and unbelievable
I am so grateful for ManyPets. With their coverage it’s been such a relief knowing that I can rely on them during the most stressful emergencies. The claim process is so smooth and easy, I can do it all from my phone. The review and reimbursement is quick. Their tone of service is reassuring, caring, and clear. No one ever expects injuries, or emergencies, but we’ve had a few, and they’ve come through every time. Thank you ManyPets for helping me take the best care of my pets! I recommend them to everyone.
Best decision I've ever made for my dog. ManyPets never gives me trouble when I submit a claim. I've had multiple claims for my labrador and the instructions they give are very easy. Everything is so simple to navigate too. I would recommend them to anyone!
I purchased this insurance through Progressive for my cat and made sure to get a plan that covered teeth cleanings. It came time to bring my cat in for a teeth cleaning, and the vet found brand new dental issues (tooth re-absorption) that required extractions as they are quite painful for cats. The bill ended up being quite expensive surprise. When I submitted it to ManyPets, they denied everything, including the cleaning that my plan explictly covers $150/year for, on the grounds that my cat had evidence of gingivitis (what cat doesn't) so therefore the brand new tooth reabsorption was a pre-existing condition. My vet put together a very well evidenced rebuttal proving that the tooth reabsorption was a new issue, unrelated to the gingivitis, that no one had known about (again, this happened during a teeth cleaning visit). ManyPets response was to cover the $150 for the cleaning they initially denied, and nothing else. I do not recommend this insurance and am very frustrated that Progressive recommended it to me. It's one thing to deny claims for frivolous reasons, it's another to deny routine care that do not come with any conditions on the contract. I will be changing providers as soon as my term is up.
We signed up for ManyPets insurance when we adopted our dog Chico. We have both preventative care insurance, which reimburses the cost of his annual wellness check, vaccines, and meds, including his monthly flea/tick/heartworm meds. We also got the accident/illness policy. There is a $250 deductible and a 20% copay. We recently had to take Chico to urgent care when he developed a cyst on his side that had doubled in size within a week. There was an exam fee to take a sample and lab costs to check the sample. We were so relieved to find out the cyst was benign and know our fur baby is OK. We submitted our claim on Dec 28th and our claim was approved in less than a week. We were reimbursed $266 of the $423 bill, after the deductible & copay. Filing claims is so easy - just have the vet provide an electronic copy of the itemized bill and upload it on the ManyPets website. It takes only a few minutes to file the claim. We have been very pleased with ManyPets.
My precious little Bella crossed the rainbow bridge December 23, 2024 after a brief hospitalization for kidney failure. Manypets reviewed my claim quickly and approved the charges, so I was reimbursed in a timely manner. They even sent a separate email expressing their sympathy.
I have spent over $1500 in one year on this pet insurance, and they have not given me one cent back for my dogs vet bills. I’m canceling my coverage today. This last claim was the last straw. This insurance may be worth it if your dog was injured in a car accident or had cancer, but absolutely NOT for the 90% of pets that lead an overall healthy life. Goodbye!!! Not taking another cent from me!
ManyPets is a great insurance company. They have never given me an issue with a claim, and I've filed many over the last 3 years. Premiums are reasonable. I highly recommend them.
Yes, ManyPets offers customizable plans where you can choose your annual limit, deductible amount, and reimbursement percentage. You can also add optional wellness coverage for routine care like vaccinations and check-ups.
You can cancel your ManyPets policy at any time by contacting customer service. Depending on your state and policy terms, you may be eligible for a prorated refund of unused premium payments.
ManyPets Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides policies designed to help pet owners manage veterinary costs for accidents, illnesses, and other medical treatments. ManyPets operates as a digital-first insurance service, allowing customers to manage their policies and submit claims through online platforms.
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