Always quick to process claims!
Always quick to process claims! We travel a lot (remote worker) and they make caring for my Frenchie so easy and stress-free no matter where we are. Thank you ManyPets <3

ManyPets Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides policies designed to help pet owners manage veterinary costs for accidents, illnesses, and other medical treatments. ManyPets operates as a digital-first insurance service, allowing customers to manage their policies and submit claims through online platforms.
ManyPets Pet Insurance receives a mix of feedback from customers, with a notable 72% expressing positive experiences. Reviewers frequently praise the ease of working with the company, highlighting the quick processing of claims and the comprehensive coverage provided for their pets.
Many customers appreciate the user-friendly website and timely responses, stating that the insurance has been invaluable, especially for older pets. However, a significant number of complaints focus on the long processing times for claims, with some customers reporting waits of up to seven weeks. Additionally, frustrations arise from the difficulty in reaching customer service, as many feel that the portal system limits direct communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.3 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 92% |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.0 | 7 |
| Jan 25 | 3.9 | 11 |
| Feb 25 | 3.8 | 6 |
| Mar 25 | 2.8 | 9 |
| Apr 25 | 5.0 | 6 |
| May 25 | 4.3 | 6 |
| Jun 25 | 4.3 | 12 |
| Jul 25 | 5.0 | 5 |
| Aug 25 | 3.0 | 2 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 65 most recent reviews.
“This is an easy company to work with”
“I have been with ManyPets US for years, and was generally overall happy with them”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 2.9 out of 5 (fair) | 5.0 out of 5 (good) | +33% | 65 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.6 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: ManyPets Pet Insurance is #5 of 5 on overall rating in this group. On value, Internet Reptile scores higher (4.8 vs 2.9).
160 reviews of ManyPets Pet Insurance. Filter by what matters to you.
Always quick to process claims! We travel a lot (remote worker) and they make caring for my Frenchie so easy and stress-free no matter where we are. Thank you ManyPets <3
Consumer beware! Similar to what some other posters are saying, when I first opened a policy for my dog with ManyPets in 12/2021, I had a $308 annual premium. As of 10/2024, they have dramatically increased my premium to $815.64. On top of this, there is a $250 annual deductible. They have reimbursed two small claims in the last three years - one payment for $403 this year (50% of the original claim amount) and the other for $598 in 2022 (100% of the original claim amount). Note that their level of reimbursement has worsened over time as well. To me it seems absurd that they would increase my annual premium by 165% in only 3 years. I have contacted ManyPets to cancel my policy and I would advise others to steer clear of this company.
Quick answers to the questions people ask most.
ManyPets provides insurance coverage for dogs and cats of all breeds and ages. They offer comprehensive plans that cover accidents, illnesses, and wellness care depending on the policy you choose.
You can file a claim through the ManyPets mobile app, online portal, or by submitting paperwork via email or mail. Most claims are processed within 5-10 business days once all required documentation is received.
ManyPets typically has a 15-day waiting period for illnesses and a 2-day waiting period for accidents after your policy starts. Some specific conditions may have longer waiting periods as outlined in your policy terms.
No, ManyPets does not cover pre-existing conditions that were diagnosed or showed symptoms before your policy effective date. However, some curable conditions may be covered after a waiting period if they remain symptom-free.
You can reach ManyPets customer service by phone, email, or through their website chat feature. Their customer support team is available during standard business hours to help with policy questions and claims.
After you pay your vet bill and submit a claim, ManyPets reimburses you based on your chosen reimbursement percentage (typically 70%, 80%, or 90%). Reimbursements are usually processed via direct deposit or check within 5-10 business days.
ManyPets generally covers all dog and cat breeds, but some policies may have specific exclusions for certain hereditary conditions common to particular breeds. Review your policy documents for detailed information about breed-specific coverage limitations.
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CrowdTrust Low volume · weighted down | 4.2 | 5 | 8% | — | ● Not enough data |
Fantastic pet insurance!! They are responsive, quick and caring about your pet. I will be a lifelong customer!
Very reasonable pricing, about two years ago, then every year since it has doubled each year. Not too pleased with the increase every year. There should be limits to how much you can increase per year. I started out paying seventy dollars for two dogs. Now over 250 that is crazy. But very nice company quick payback and easy to communicate with.
Yes, ManyPets offers customizable plans where you can choose your annual limit, deductible amount, and reimbursement percentage. You can also add optional wellness coverage for routine care like vaccinations and check-ups.
You can cancel your ManyPets policy at any time by contacting customer service. Depending on your state and policy terms, you may be eligible for a prorated refund of unused premium payments.
ManyPets Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides policies designed to help pet owners manage veterinary costs for accidents, illnesses, and other medical treatments. ManyPets operates as a digital-first insurance service, allowing customers to manage their policies and submit claims through online platforms.
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