ManyPets Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides policies designed to help pet owners manage veterinary costs for accidents, illnesses, and other medical treatments. ManyPets operates as a digital-first insurance service, allowing customers to manage their policies and submit claims through online platforms.
ManyPets Pet Insurance receives a mix of feedback from customers, with a notable 72% expressing positive experiences. Reviewers frequently praise the ease of working with the company, highlighting the quick processing of claims and the comprehensive coverage provided for their pets.
Many customers appreciate the user-friendly website and timely responses, stating that the insurance has been invaluable, especially for older pets. However, a significant number of complaints focus on the long processing times for claims, with some customers reporting waits of up to seven weeks. Additionally, frustrations arise from the difficulty in reaching customer service, as many feel that the portal system limits direct communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.3 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 92% |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.0 | 7 |
| Jan 25 | 3.9 | 11 |
| Feb 25 | 3.8 | 6 |
| Mar 25 | 2.8 | 9 |
| Apr 25 | 5.0 | 6 |
| May 25 | 4.3 | 6 |
| Jun 25 | 4.3 | 12 |
| Jul 25 | 5.0 | 5 |
| Aug 25 | 3.0 | 2 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 65 most recent reviews.
“This is an easy company to work with”
“I have been with ManyPets US for years, and was generally overall happy with them”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 2.9 out of 5 (fair) | 5.0 out of 5 (good) | +33% | 65 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.6 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: ManyPets Pet Insurance is #5 of 5 on overall rating in this group. On value, Internet Reptile scores higher (4.8 vs 2.9).
160 reviews of ManyPets Pet Insurance. Filter by what matters to you.
I've always been HAPPY with Many Pets. I always refer this company but alot of people can't afford pet insurance. It is true in that your rates go up as your pet ages. But it's worth having the insurance there for any kind of Vet visit!
Illnesses and injuries come out of nowhere. Take this as your sign to get insurance for your beloved pet. I hoped I would never need to use my dog’s pet insurance, but I was sure glad I had it when he needed it. ManyPets processed my claim surprisingly quickly, which is nice after a large vet bill. 10/10
I’ve had many pet policies over many years and Many Pets gets an A plus… processes claims quickly and very importantly, I can generally reach a real person by phone . Good company and good people
Quick answers to the questions people ask most.
ManyPets provides insurance coverage for dogs and cats of all breeds and ages. They offer comprehensive plans that cover accidents, illnesses, and wellness care depending on the policy you choose.
You can file a claim through the ManyPets mobile app, online portal, or by submitting paperwork via email or mail. Most claims are processed within 5-10 business days once all required documentation is received.
ManyPets typically has a 15-day waiting period for illnesses and a 2-day waiting period for accidents after your policy starts. Some specific conditions may have longer waiting periods as outlined in your policy terms.
No, ManyPets does not cover pre-existing conditions that were diagnosed or showed symptoms before your policy effective date. However, some curable conditions may be covered after a waiting period if they remain symptom-free.
You can reach ManyPets customer service by phone, email, or through their website chat feature. Their customer support team is available during standard business hours to help with policy questions and claims.
After you pay your vet bill and submit a claim, ManyPets reimburses you based on your chosen reimbursement percentage (typically 70%, 80%, or 90%). Reimbursements are usually processed via direct deposit or check within 5-10 business days.
ManyPets generally covers all dog and cat breeds, but some policies may have specific exclusions for certain hereditary conditions common to particular breeds. Review your policy documents for detailed information about breed-specific coverage limitations.
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CrowdTrust Low volume · weighted down | 4.2 | 5 | 8% | — | ● Not enough data |
Highly recommend if you need a good quality pet insurance company for your fur baby. We are so grateful!
Don’t get insurance with @manypets_uk had their coverage for 4 years in US and out of nowhere they are “no longer doing business” and many pets sent us to another carrier who doubled the price of my pet insurance I was a huge advocate for their coverage until this happened. Now I’ll be stuck paying $400 a month pet insurance vs the $200 to keep coverage and not loose any pre existing conditions with the new carrier they choose to sell us off too. @manypets_uk cannot be trusted . Extremely disappointed .
Well...this last time, I submitted a bill for around $13,500. It took way more time to get it approved. I'm thinking because of the amount of the bill and probably because they wanted to be sure the illness wasn't a preexisting condition. In any case, it was approved and I am happy about it. What I am not happy about is that ManyPets isn't accepting new Calif pets and will be transferring Calif policies to another pet insurance. Hope they'll be as good or better with approving claims.
Manypets insurance has been an absolute Godsend! I never have to worry about reimbursements, as long as I provide the proper paperwork. Everything is processed quickly, and I can rest assured that my precious furrbaby can be well taken care of! Thank you, Manypets! Renee D.
ManyPets has provided truly outstanding service. Policy provisions and terms are straight forward and clear. Premiums are very competitive for the coverage provided. We had a policy covering both wellness and illness/accident. We had a very sick pet that required multiple veterinary visits, tests and medications. Filing claims online was easy. Claims processing is fast and accurate. Payment through direct deposit is quick and easy as well. Customer service is very responsive and professional. Questions are answered quickly, clearly and completely. We recommend ManyPets without hesitation.
I couldn't be happier with ManyPets Pet Insurance! they have straight forward policies and excellent coverage options; they've exceeded my expectations. If you're looking for a reliable, compassionate, and fair pet insurance company, I can't recommend ManyPets enough.
You don't know you need pet insurance until you need it – I had it for peace of mind but then my pup was diagnosed with cancer... I don't know how I'd be able to afford chemo for him without ManyPets. Making claims is easily and usually get processed quick.
They sold our policy to Odie and said that everything would stay the same. Anything covered under the ManyPets policy would still be covered under Odie and not a pre-existing condition. The first claim with Odie was denied because they considered it a pre-existing condition. I'm super frustrated with both companies!
Many Pets have been great, always processing our sheltie's claims promptly. We are very concerned that Many Pets is leaving the US pet insurance market. Our only option is to transition to Odie when our policy is up for renewal. We researched Odie, and found very poor customer reviews. This is very disappointing!
Claims are reviewed in a timely manner, and reimbursements processed promptly. You just need to have all required documentation at the time claim is made.
I have been with ManyPets US for years, and was generally overall happy with them. Until this morning. I got an email from them that they are transferring my policy to Odie, a company that has a litany of 1 star reviews, for both premiums and claim times. Even getting in touch with Odie seems to be useless. My dog was diagnosed with a pre-existing condition that I was confident about, given I had Many Pets backing me and now I am in the dark. No one other than AKC will cover her conditions, given a 12 month waiting period. Many Pets has left their members, who paid quite a lot of money, with a choice of no coverage or coverage with a substantially sub-par company. Shame on you Many Pets.
Im paying this insurance for years It was my understanding wellcare and medications are covered and you are reimbursing me $17.00 out of a $250.00 preventive medication. Tell me where I could buy this for $17. I will be looking for other insurance.
Company very very difficult to deal with over claims. They are always looking for reasons not to pay and take an excessive amount of time.
Yes, ManyPets offers customizable plans where you can choose your annual limit, deductible amount, and reimbursement percentage. You can also add optional wellness coverage for routine care like vaccinations and check-ups.
You can cancel your ManyPets policy at any time by contacting customer service. Depending on your state and policy terms, you may be eligible for a prorated refund of unused premium payments.
ManyPets Pet Insurance is a pet insurance provider that offers coverage plans for dogs and cats. The company provides policies designed to help pet owners manage veterinary costs for accidents, illnesses, and other medical treatments. ManyPets operates as a digital-first insurance service, allowing customers to manage their policies and submit claims through online platforms.
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