Great comms and excellent delivery
Great comms and excellent delivery

Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
Materials Market receives a mix of feedback from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the competitive prices and timely delivery, often praising the efficient service and good communication.
Customers appreciate the overall value, noting that the materials are delivered as expected and on schedule. However, there are significant complaints regarding order accuracy, with several consumers reporting that wrong items were delivered multiple times, leading to frustration. Some express disappointment when promised delivery dates are not met, particularly when they rely on timely arrivals for projects. Despite these issues, the majority of reviews reflect satisfaction with the service and pricing. Overall, Materials Market is viewed positively, though there are areas for improvement in order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,084 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.6 | 56 |
| Jan 25 | 4.5 | 54 |
| Feb 25 | 4.8 | 82 |
| Mar 25 | 4.1 | 50 |
| Apr 25 | 2.3 | 85 |
| May 25 | 3.0 | 112 |
| Jun 25 | 4.1 | 203 |
| Jul 25 | 4.0 | 85 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.5 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far I have only used once the service, and I had a great experience, competitive prices, good communication and ti...”
“Delivered items wrong multiple times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | +12% | 1,084 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Materials Market is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
500 reviews of Materials Market. Filter by what matters to you.
Great comms and excellent delivery
I bought bags of cement & 2 jumbo bags of ballast the price was great & the delivery was very good I would recommend
Contactless for whole day after order mistake
Everything was so easy, top materials supplied by local merchants, on the date and times specified.
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Fast delivery, good communication. I recommend
Very reliable and reasonably priced. Delivery guys were very courteous.
Used twice now, much cheaper prices than I could get from local suppliers even though they ended up supplying the goods!
Never inform me on delivery then told me you can’t get my 6meter post and never got in contact with me from when you took my money so sorry if it was possible to give 0 starts I would
Put an order in on 15.04 for some timber battens, got a confirmation email saying I won’t be charged until they’ve confirmed it. Of course I got charged on the spot, then it took them 8 days, until 23.04, to confirm the order. Order came in on 25.04 but the timber battens had a very strong blue hue (not as advertised on the website) because of the treatment so I’ve decided I want to return them. A few promises that they’ll be collected and 0(zero) refunds later, it is now the 29th of May, battens are still in my front garden waiting to be picked up and I’m still out of pocket . Trading standards and small claims court it is. All for the grand sum of £265. I hope it’s worth it .
Do not use this “company” Communication? Nonexistent. Delivery timelines? Promised for yesterday — no updates, no calls, no one picking up the phone. Materials swapped with no explanation.
Do not trust this company. Firstly they said over the phone that they could beat my quote by 5%, when in reality they couldn’t even match it. Secondly they said to me, if I purchase through themselves they can deliver a day earlier than another supplier who is cheaper, this wasn’t also the truth. They then promised a partial refund which they haven’t processed. They have just been ignoring me since then. Do not trust this company.
ordered 3 bulk bags of shingle last week...in notes put needed an electric pump truck so can get up my drive and they emailed back to say delivery will be via a hi-ab and I asked can they lift over a hedge and they said yes shouldn't be an issue...delivery arranged for Tuesday 27th and had to chase them yesterday twice to find out when delivery will be and was told has been a delay and won't be coming...lost a day's pay and have people waiting for this to finish a job before the weekend...after a few emails this situation was rectified and got some compensation and got my goods and was happy with materials market in the end so have upgraded to 5 star
Ordering is fine but don’t try to ring them they won’t answer ever and that no good of you can’t speak to customer service Ordering was fine only today after leaving bad review I had a email stating they can’t get my timber in the length I require to my area they had 2 weeks to inform me I truly think you best get of reviews and rather answer you calls customer
Just cant get through to them on the phone, tried for half a day literally on Friday, Tired a whole morning on Tuesday. It just times out at 8 mins saying tech error every time. Don't think ill ever order from here again, even if they have the best prices. They fall short with their service. Just getting me frustrated, Here is my order number 0979-80
Had a bad experience, they resolved. So, I would use them again specially if I am not in a hurry.
Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
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