I ordered 20 mm gravel
I ordered 20 mm gravel. What I received was shingle in all 6 bags. Very disappointed but couldn't handle the hassle of returning the bags.

Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
Materials Market receives a mix of feedback from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the competitive prices and timely delivery, often praising the efficient service and good communication.
Customers appreciate the overall value, noting that the materials are delivered as expected and on schedule. However, there are significant complaints regarding order accuracy, with several consumers reporting that wrong items were delivered multiple times, leading to frustration. Some express disappointment when promised delivery dates are not met, particularly when they rely on timely arrivals for projects. Despite these issues, the majority of reviews reflect satisfaction with the service and pricing. Overall, Materials Market is viewed positively, though there are areas for improvement in order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,084 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.6 | 56 |
| Jan 25 | 4.5 | 54 |
| Feb 25 | 4.8 | 82 |
| Mar 25 | 4.1 | 50 |
| Apr 25 | 2.3 | 85 |
| May 25 | 3.0 | 112 |
| Jun 25 | 4.1 | 203 |
| Jul 25 | 4.0 | 85 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.5 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far I have only used once the service, and I had a great experience, competitive prices, good communication and ti...”
“Delivered items wrong multiple times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | +12% | 1,084 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Materials Market is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
500 reviews of Materials Market. Filter by what matters to you.
I ordered 20 mm gravel. What I received was shingle in all 6 bags. Very disappointed but couldn't handle the hassle of returning the bags.
Items delivered on day notified, delivery driver very professional, friendly and helpful.
Great service and product. 5⭐️
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Delivery was quick and all materials (6 x Concrete Gravel Boards, 8 x bags of Kiln Dried Paving Sand and an 800kg bag of Sharp Sand) were of good quality and arrived undamaged. This is my second order placed with Materials Market and I would highly recommend them for a competitive price and a first class delivery service. Thank you!
Good products and timely delivery. Unfortunately only my husband was at home at they didnt help bring it through to the garden, it had to be left blocking a space on the road until more people came home to help.
Really pleased with my order the sharp sand and the MOT Type 1 were top quality. Big shoutout to the driver as well – hands down one of the most helpful I’ve come across. Great service all round!
Plasterboard was damaged from delivery, its come early 1 day and left on wet grass , in front of my house without information. Email them about damaged product, they replay for they email someone and will back to me is gone now 2 weeks no replay back
Wrong product delivered at first but delivery driver changed it straight away. Still unsure if we got the pea gravel as ordered but at least it did the job
Just awful from start to finish. Never answer the phone. Deliver wrong products and promise refunds that never arrive. They messed up on my first order then i decided to try them again and hey presto same none sense all over again. In this case believe what you read in these reviews. Ill be taking my business elsewhere in future. Horrible horrible company 😡
Wrong material sent out. Had to delay the job and caused me to have to reorder from the local merchant they sent the order to anyway. No one answers the phone and after 10mins just cut you off. Save yourself the trouble, cut out the middle man, and speak to your local suppliers.
They do not answer phones. A long time for response, feel that only a couple of people working in the office. Their site indicates products, which then are not available. In the end the delivery is cancelled, on the day you are expecting delivery. Perhaps cheaper prices, reflect companies they broker with would prefer better prices and put them last on the list or that promises are made knowing that they cannot be met. Ekin was helpful, but think under pressure and hands tied.
Ordered some lumbar, screws arrived. 7.50fir two 5cm boxes. Wood did not arrive on selected delivery day. Been calling customer care ever since. Don't answer calls, email, WhatsApp. Requested cancelation and again nothing in reply? Either too busy or I've been scammed?
Before to place the order my deliveri was to be on 06 Jun.I place the order,i book holiday from work,i book the person to come to do the work during the weekend and today i had a nice surprise i will not get anymore on 6 they delay till 10 of Jun😂😂😂very nice surprise well done
What an unresponsive company. Ordered items it gave a weeks delivery, I accepted. I then try to contact them. No response!!! no answering the phone, no answering wattsapp. I finally get an email saying it will be with me 6th June, today is the 5th. Im trying to contact via email wattsapp and phone to confirm its still coming. No idea if it will arrive tomorrow. I will never use this company again. Forget the prices. It just leaves frustration that you cant get hold of anyone when you need it. order 0979-80
Very disappointed with the service so far. Made an order on Sunday expecting delivery this week, but at this moment in time radio silence. Tried calling but just rings out after 10 minutes and a load of messages how they can offer this and that. Be good if you could do the basics right first! Please can you contact me as if you cant fulfil my order then I will go to the local builders merchant as I need for builders this weekend! If someone would actually call me then you might just change my mind on your service levels. Because at this point I will be surprised if your even in business if you carry on with telephone lines that are not answered and just all-round poor service. My order is 0998-02.
Complete let-down! Appalling customer service. Nobody ever answers the phone OR the Whatapp messages their answerphone message suggested I used to contact them. Emails were eventually responded to but too late. After trying unsuccessfully all day to get through to them to ask important questions about their delivery service I placed my order in good faith as I was up against a deadline. Despite being given a specific delivery date at the checkout stage, I subsequently received an email thanking me for my order and stating that the delivery date would be confirmed once I received my order confirmation. Totally confusing! I received nothing further. The date I was originally given came and went. Again I spent all day trying to contact them without success. I had builders lined up who I had to turn away, and other elements of the job were relying on the delivery. The following day Materials Market cancelled my order by email!!! DO NOT use this company if you are after a reliable trustworthy service. I chose them because they appeared to be among the cheapest but I guess you get what you pay for. I just wish I’d read the reviews first!
Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
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