On time
On time , helpful driver, wide range of products and at this time the best price

Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
Materials Market receives a mix of feedback from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the competitive prices and timely delivery, often praising the efficient service and good communication.
Customers appreciate the overall value, noting that the materials are delivered as expected and on schedule. However, there are significant complaints regarding order accuracy, with several consumers reporting that wrong items were delivered multiple times, leading to frustration. Some express disappointment when promised delivery dates are not met, particularly when they rely on timely arrivals for projects. Despite these issues, the majority of reviews reflect satisfaction with the service and pricing. Overall, Materials Market is viewed positively, though there are areas for improvement in order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,084 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.6 | 56 |
| Jan 25 | 4.5 | 54 |
| Feb 25 | 4.8 | 82 |
| Mar 25 | 4.1 | 50 |
| Apr 25 | 2.3 | 85 |
| May 25 | 3.0 | 112 |
| Jun 25 | 4.1 | 203 |
| Jul 25 | 4.0 | 85 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.5 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far I have only used once the service, and I had a great experience, competitive prices, good communication and ti...”
“Delivered items wrong multiple times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | +12% | 1,084 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Materials Market is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
500 reviews of Materials Market. Filter by what matters to you.
On time , helpful driver, wide range of products and at this time the best price
Really good delivery, within time frame and polite. Quality of materials good. Did best to drop bulk delivery where I needed.
The company a third party so what the offer is not accurate I had 600 pounds worth of decking placed on my drive. The decking had a diffrent profile. When phoned they wanted me to send pics and they would let me know a date to swap once they looked in to. I had someboady booked into fit the next day and I would have to pay him. Apparently not her problem so know I have the wrong profile
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Fast and efficient service.. delivered at 9am and the promised date
I've used materials market for the majority of material orders for my extension and have been extremely impressed with the service so far. I've signed up to the core membership which gives me even better prices and a dedicated account manager - Ekin, who can't do more for me - even helping discuss and make changes to my orders on the day of delivery! I've been recommending MM to all my friends and colleagues!
Ordered waited 6 days for delivery that has not arrived now 2 days late, no contact from company and can't get through on any lines. Do not use this company.
Extremely poor service. Ordered and paid for materials on 16 May, confirmation received and delivery date agreed for 22 May. Call on 21 May saying they cannot deliver the order. Numerous emails and calls later, they partially refunded my money. No luck convincing their sales staff that it is their interests to refund my full payment. Filed a claim with the small claims court, they then refunded the balance of my payment, but have yet to cover the costs associated with the claim and order cancellation. (I was given a guaranteed delivery) I would highly recommend you do not use this company, they do not care about their customers and their commitment to service is non existent. They did deliver some screws a day early, which is why they said they would not make a full refund. What good are screws without the decking and joists !!! I will be posting my experience on all social review platforms in the hope that other people do not find themselves in a similar situation.
UPDATED: I previously left a scathing review of MM based on two delayed orders where communication hadn’t been great. However, following this, I received an email from the COO apologising, explaining the reasons for the issues and the measures being taken to ensure it doesn’t happen again. My order was promptly delivered and I was also refunded the ‘core+’ subscription I’d paid for. It’s the best customer service I’ve ever received and while it was a pain waiting for the orders and previous back and forth (hence 4*), the way it’s subsequently been handled and genuine care for customers means I’d use MM again.
The service and material quality is great. Dropped a star this time as my order was delivered two days after I had chosen, then a small part of it was incorrect. But, the service to sort from Akshita was brilliant and although it took a week, it was sorted.
I had an issue with a delayed delivery, and Akshita went above and beyond to help me resolve it quickly and smoothly. She was professional, responsive, and genuinely cared about making things right. Her communication was clear and reassuring throughout the process. It’s rare to come across someone so dedicated and fantastic at their job. Huge thanks to Akshita—she truly made a difference!
@akshita I had an issue with my recent order, and Akshita went above and beyond to help me out. She was professional, patient, and quick to respond. Thanks to her, everything was resolved smoothly and much faster than I expected. It’s rare to come across such dedicated support—she truly made the experience stress-free. Big thanks to Akshita for her excellent service!
From start to end, order to delivery to follow up emails, it was a really easy process. Akshita was very friendly, knowledgeable and friendly and so was the driver who delivered my goods. Much appreciated. Thank you
Similar story to so many other reviews. - Delivery day and time set for about a week after order. - On the day they were no-show. - No comms to say why. - On hold for 8 minutes to get disconnected because of a 'technical fault'. - WhatsApp did eventually respond to say they couldn't get in touch with the branch and it'd closed for the day by the time they'd got around to me.
Ordered Type 1 MOT Ballast and was delivered really quickly and really good price. Customer service were helpful as was unable to deliver full order and advised me straightaway which i accepted split deliveries and ended up not requiring the remaining one's and was refunded really quickly.
Their response to my query was excellent I will be giving them my order when I have sorted out exactly what I need
Can be expensive
Very unpleasant experience. I made and paid for the order and delivery, they appointed a day for me, warning that they would call in advance, I never waited for the call, on the appointed day I tried to call and ask, it worked on the fourth try, as if I called the reception of the primer. They answered me and said that they could not make the delivery on the appointed day but only in three days, I agreed, three days later I received an email with apologies that they could not deliver on time and therefore cancel the order, and return the money. I was counting on this order, Materials Market let me down very badly, I wasted time and had to order elsewhere.
Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
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