Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
Materials Market receives a mix of feedback from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the competitive prices and timely delivery, often praising the efficient service and good communication.
Customers appreciate the overall value, noting that the materials are delivered as expected and on schedule. However, there are significant complaints regarding order accuracy, with several consumers reporting that wrong items were delivered multiple times, leading to frustration. Some express disappointment when promised delivery dates are not met, particularly when they rely on timely arrivals for projects. Despite these issues, the majority of reviews reflect satisfaction with the service and pricing. Overall, Materials Market is viewed positively, though there are areas for improvement in order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,084 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.6 | 56 |
| Jan 25 | 4.5 | 54 |
| Feb 25 | 4.8 | 82 |
| Mar 25 | 4.1 | 50 |
| Apr 25 | 2.3 | 85 |
| May 25 | 3.0 | 112 |
| Jun 25 | 4.1 | 203 |
| Jul 25 | 4.0 | 85 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.5 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far I have only used once the service, and I had a great experience, competitive prices, good communication and ti...”
“Delivered items wrong multiple times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | +12% | 1,084 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Materials Market is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
500 reviews of Materials Market. Filter by what matters to you.
They delivered the wrong product I ordered Bulk MOT Type 1 Sub base and received Ballast. they also delivered it onto the grass instead of the driveway and broke a tree branch. Trying to get hold of them is impossible I've tried phoning, your on hold listening to a recorded message for 10 min then it says a technical problem and cuts you off email and Whats app no responses.
I had order from material market no one contacted me as update with delivery until I have contacted them and after waiting for week for material been told they can supplied it and cance order EDIT AFTER RESPOND. I request cancellation with haven't been approved and refunded after phone call I haven't been told that order will be delayed, I been told order unable to be delivered and I have to cancel it. Also after phone call I send message on WhatsApp 2 hours before your respond on trustpilot no one even looked at it. Just refund my money.
Would put 0 if I could. I have not received my order and have tried calling and contacting you multiple times. It was due on 29th May... was not contacted to say there was an issue so I have to contact you. Phone line stated there was a technical issue. Emailed and got a response which said there was an issue on accounts and it was now scheduled for 3rd June. Again not contacted and no delivery, even though your customer service team said they would 'personally' ensure it was and contact me with any delays... and yes I have this in writing. Where is my order? And why can I still not get in contact with you? Again today you are having technical issues?! Sort this out.
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I’m not a builder by trade, but having refurbished my home, I’ve dealt with a number of building merchants — and I’m so glad I discovered Materials Market. They’ve been the only merchant to treat me like a person, not just a transaction. They took the time to offer genuine advice on products and, most importantly, helped me save a significant amount of money. A special shoutout to Ekin Sahan, who looked after me throughout the process — his service was truly outstanding. Highly recommend!
Failed to fulfill order; of the £350 spend they supplied £25 worth of goods and then cancelled my order. I did get a full refund but the 3 weeks wait for the goods was somewhat annoying.
Bought 20 railway sleepers - good value and efficient delivery. The driver helpfully craned the pallet to the back of our driveway (where they were out of the way) rrather than leaving them on the curb
Fast and good delivery
Excellent Service, Good Pricing, Delivery was great and on time, very helpful drivers. Highly recommended
FUMING- I am VERY dissatisfied at their customer service and I wish I had read all the trust pilot reviews before placing an order. I took a day off work on Friday (30th May) to wait for my delivery which was confirmed by email. I waited until 3.58pm and called their customer service number for an hour to be constantly cut off due to experiencing busy periods and then technical difficulties. My order did not arrive yet I had builders coming today (Saturday) to start building my patio area. So now not only have I lost a days holiday as it was for nothing I have now had to pay builders for a days work which they are unable to do!! I have tried calling this morning to find they are closed and an answerphone message stating the last day for delivery is December 23rd due to the holiday season (they may want to change that it’s embarrassing). I’ve asked for a refund as they have taken my money but not confident I will even get an answer!
My experience with this company was zero but however the pricings are good and the staff communication was excellent. What I felt excellent was service given by Akshita helped me with time to time update and it made me stress free. WORTH IT! Will come back again with them.
Ordered sample and it arrived a few days later, very well packaged.? First class service
Super service at a great price. Would definitely recommend
Easy to order online.We got purple slate, arrived nice and early and good quality. Would happily use this company again.
Update - Since leaving this review a customer service rep has reached out directly and rearranged delivery for next week. Things do go wrong and it how a company responds to them that they should be judged on. The fact that I had to write this review before my issues were addressed is the only reason I’m updating this to a four rather than five star review. I didn't want to resort to leaving a 1 star review here but i feel i have been left no choice. We are currently converting our loft and placed an order on Tuesday for delivery today (30th May) of some timber to re-joist said loft. Since placing the order, and the monies being taken from our card, the only contact i have had from Materials Market is a order confirmation email. I have tried contacting them via email, phone and Whatsapp. The phone line just rings out and no reply at all on digital channels. Not only do i not have the materials i ordered but i am now out of pocket as i have had to pay the labour i hired half a days money as he had turn down other work to help me out. From looking around Linkedin etc it's clear they are going through scaleup growing pains which is understanable given the investment they have recently secured but this is no excuse to simply ignore customers. They seem to have some full stack devs on boards so why they're not making use of at least the Whatsapp API to proactivly message customers advising of lead times and automating some of the WISMO, change order, order cancelation etc is a little confusing. I admit that my timelines were tight but today was the only day i could get help, had i been told at ordering or even the day after that the delivery time could not be met i could have moved bits around to accommodate. I think, right now, a 1 star review is more than justified as there has been zero customer service received but things go wrong and it's never too late to turn a bad experiance into a positive one. If it helps my order number is 0989-49.
A terrible experience. On May 22, I ordered a batch of timber through the company’s website and made the payment online immediately. Shortly after, I received a confirmation email for the order along with a scheduled delivery date of May 29. Unfortunately, around noon on the 29th, I received an email saying the payment had not been received, so delivery could not proceed. After checking with the bank, I discovered that the supplier had not confirmed receipt of the payment, so the bank was unable to release the funds. Once I was notified by the bank, I immediately informed the supplier via email. However, to my surprise, on the morning of May 30, I received another email stating: “Unfortunately, the status of your order shows as ‘expired paid’,” and they would not proceed with the delivery. I was asked to place a new order only after I receive the refund from the bank. Based on my estimation, it will take at least three weeks before I can receive the goods—this has severely disrupted my plans. Why is the administration of this company so disorganized? Customers should seriously consider this before placing an order.
I was told they couldn’t source my materials and it would be about 2 weeks before they could find it and the next day my delivery tuned up from my local builders merchants which was 5 mins away from my house and all the bags had holes in them and gravel all over the back of the van so mouth only will I not be using them again I most certainly would not recommend them so avoid them like the plague.
Don’t normally post reviews but after a series of problems I’m so frustrated that I decided to. They get 2 stars as their (they are a broker so who delivers will vary) prices are competitive and product range is pretty good. However their customer service is terrible. They are impossible to get hold of (no response to emails, WhatsApp) and direct calls ring for ages before dropping saying ‘there is a technical fault’! The problems I have had are poor quality deliveries (far too twisted wood or damaged boards) and confirmed delivery dates being changed on the day… so wasted time. An ok service for the DIYer with time flexibility but be careful if running a business.
Website claims 2 day delivery. I contacted them 3 times to ask about my order that they could not give me any information on regarding when it would be delivered. After 8 days, still no idea, cancelled order and went elsewhere.
Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
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