Very good service
Very good service. Items delivered on time.

Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
Materials Market receives a mix of feedback from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the competitive prices and timely delivery, often praising the efficient service and good communication.
Customers appreciate the overall value, noting that the materials are delivered as expected and on schedule. However, there are significant complaints regarding order accuracy, with several consumers reporting that wrong items were delivered multiple times, leading to frustration. Some express disappointment when promised delivery dates are not met, particularly when they rely on timely arrivals for projects. Despite these issues, the majority of reviews reflect satisfaction with the service and pricing. Overall, Materials Market is viewed positively, though there are areas for improvement in order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,084 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.6 | 56 |
| Jan 25 | 4.5 | 54 |
| Feb 25 | 4.8 | 82 |
| Mar 25 | 4.1 | 50 |
| Apr 25 | 2.3 | 85 |
| May 25 | 3.0 | 112 |
| Jun 25 | 4.1 | 203 |
| Jul 25 | 4.0 | 85 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.5 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far I have only used once the service, and I had a great experience, competitive prices, good communication and ti...”
“Delivered items wrong multiple times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | +12% | 1,084 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Materials Market is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
500 reviews of Materials Market. Filter by what matters to you.
Very good service. Items delivered on time.
Would seem like a strange thing to complain about but the order was d delivered early. would have been OK but we were given no notice and it was pure luck that there was anyone around to receive it.
prices are really good and delivery is fast
Great service and good price
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Was a good price and the products came very carefully wrapped from a local supplier delivered on time all as expected- the marketplace worked for me!
Materials ordered on a Monday for delivery on Thursday, however no show on Thursday and a phone message at 4.20pm , delivered the next day am, but a day lost, these things happen - van had a puncture, material however correct and in good condition.
Best price available which includex online sellers. Transaction was hassle free and turns out that the materials came from one of the local suppliers I had looked at, but at a considerable discount. Deffinately my new first pory of call for building matetials. Great job !
Friendly deliverer and efficient in what he is doing
Good comms. Happy with product.
Bad customer service i order specifically Knauff plaster board they send some company call Siniat . and tryng to say is knauff. Poor comunication all numbers gived on webb site wrong some man always says you have wrong number
If your doing a building project I can only recomend them. Prices are better than local trade, they use local companies to supply. Ordering is easy, delivery on time and items to follow arrived by Royal Mail same day. I will not be using anyone else for any building materials. Saves so much time ringing round. Easy to use web site, quantity discounts.
Good and quick delivery
I ordered timber with Materials Market for the first time 2 weeks ago, waited a week and was finally told that the order could not be fulfilled. It really wasn't clear at the time of placing the order that they didn't actually have a supplier at the price paid. I was refunded the money but this has now wasted a week. **13/11/25 update. Since writing this review, the company have been in touch twice to explain what happened and apologize, offering me compensation for the wasted time. Following their sincere response, I will now look to use them again in the future.
Never heard of them before but came up when searching for materials to lay a patio in my garden. Cheapest buy far and a lot of flexibility on delivery. All materials came from repeatable sources/merchants at a lower cost then me going direct!
I saw a video from RagAndBoneBrown on Youtube and thought I'd give them a try. As a DIY'er without an account at a builders merchants it was good to get what I wanted at a good price. The website was easy to navigate, the subsequent emails kept me informed of the progress of the order and delivery dates. The company that delivered it rang and said what time they would be arriving and he was a nice guy. So overall I'm very satisfied.
Easy to order, delivered quickly, and will use again
What a find, had everything we needed for our project. Prices were literally unbeatable and they delivered to our project location with no questions asked. Great company will most definatley use them again.
Do not purchase this website, it is a fraud,it's look like one man company. He receive your money and going to find supplier. I ordered , waiting for three days to confirmed the delivery date, after expected the delivery in a week, no delivery at all. the customer service contact email address is invalid, nobody answer the call, money has been take, materials were missing. little saving but huge lost of labour cost.
Fantastic experience, was kept updated by email on the progress of my order. A great find, will use again for future orders.
I ordered timber and it was delivered quickly and good quality and really good price
Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
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