Great service. Highly recommended.
Great service. Excellent value. Smooth process from start to finish. Friendly and professional delivery driver. Thank you.

Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
Materials Market receives a mix of feedback from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the competitive prices and timely delivery, often praising the efficient service and good communication.
Customers appreciate the overall value, noting that the materials are delivered as expected and on schedule. However, there are significant complaints regarding order accuracy, with several consumers reporting that wrong items were delivered multiple times, leading to frustration. Some express disappointment when promised delivery dates are not met, particularly when they rely on timely arrivals for projects. Despite these issues, the majority of reviews reflect satisfaction with the service and pricing. Overall, Materials Market is viewed positively, though there are areas for improvement in order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,084 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.6 | 56 |
| Jan 25 | 4.5 | 54 |
| Feb 25 | 4.8 | 82 |
| Mar 25 | 4.1 | 50 |
| Apr 25 | 2.3 | 85 |
| May 25 | 3.0 | 112 |
| Jun 25 | 4.1 | 203 |
| Jul 25 | 4.0 | 85 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.5 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far I have only used once the service, and I had a great experience, competitive prices, good communication and ti...”
“Delivered items wrong multiple times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | +12% | 1,084 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Materials Market is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
500 reviews of Materials Market. Filter by what matters to you.
Great service. Excellent value. Smooth process from start to finish. Friendly and professional delivery driver. Thank you.
Easy to order, delivered in good time, best price
I've used Materials Market a few times now for DIY projects. They have been consistently cheaper than local suppliers including delivery and have always delivered on time.
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It's been 10 days since I received 2 pallets of plasterboard. At least 6 boards were damaged. Also I ordered knauf and received siniat. I didn't get any explanation as to why I received a different brand to the one I ordered. I was promised a refund on Saturday but it hasn't appeared and I've not heard from them since. I also just asked if future orders of plasterboard would be delivered on wooden supports to prevent crushing the bottom boards again. Seems like common sense. The hiab delivered them with straps which would have been fine if they were on pallets but there was no wood at the bottom. I've had no response or reassurance regarding this issue. I was planning on making more orders from Materials Market for my current new build and future projects but I've been disappointed by this experience.
Second purchase from materials market. Great company, very friendly staff.
Excellent service from start to delivery
nice quality and quick shipping
You delivered when you said you would and materials were fine exactly what I required
From ordering to getting my delivery on time ,everything was great
Quality materials, great prices & excellent customer service.
As agreed as brought as expected.
Absolutely terrible experience — communication is awful. I was offered an alternative because they couldn’t supply what was advertised on their site and was told I’d be refunded the difference. I accepted but wanted to confirm the refund amount. The next day, I had no reply to my email. I then sent a WhatsApp message and was told I’d be updated shortly (no name given, so no accountability). Hours passed and still no update. I tried calling — impossible to get through. Someone eventually called back and said he’d escalate it but couldn’t tell me the refund difference. That’s basic information he could have worked out from their own website. I told him I was expecting £51.41 back. Seconds later, I received an email saying I’d been refunded £20.59 — clearly the person I’d spoken to knew. I immediately tried to call to cancel the order, as this was obviously incorrect, but again couldn’t get through via WhatsApp or phone. The amount isn’t huge, but it’s the principle — the communication and handling have been awful throughout.
Quick to deliver and beat the prices I get from our regular merchants. Would definitely use again
Prompt initial delivery. Second delivery was a day early, but no issue with accepting this remotely. If I'd had issue with the second delivery, unsure how a return request might have been received, but both deliveries were of a good quality. Will use again.
Was ok half the stuff was different size one wasn't available and they will not take stuff back so will not be using again
Cheapest available for insulation boards. Delivery arrived when it said it would. Highly recommend.
Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
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