Materials Market Excellent.
Second time I've used Materials Market. Price and service excellent, will definitely use again 100%.

Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
Materials Market receives a mix of feedback from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the competitive prices and timely delivery, often praising the efficient service and good communication.
Customers appreciate the overall value, noting that the materials are delivered as expected and on schedule. However, there are significant complaints regarding order accuracy, with several consumers reporting that wrong items were delivered multiple times, leading to frustration. Some express disappointment when promised delivery dates are not met, particularly when they rely on timely arrivals for projects. Despite these issues, the majority of reviews reflect satisfaction with the service and pricing. Overall, Materials Market is viewed positively, though there are areas for improvement in order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,084 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.6 | 56 |
| Jan 25 | 4.5 | 54 |
| Feb 25 | 4.8 | 82 |
| Mar 25 | 4.1 | 50 |
| Apr 25 | 2.3 | 85 |
| May 25 | 3.0 | 112 |
| Jun 25 | 4.1 | 203 |
| Jul 25 | 4.0 | 85 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.5 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far I have only used once the service, and I had a great experience, competitive prices, good communication and ti...”
“Delivered items wrong multiple times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | +12% | 1,084 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Materials Market is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
500 reviews of Materials Market. Filter by what matters to you.
Second time I've used Materials Market. Price and service excellent, will definitely use again 100%.
Goods were delivered on time and driver had excellent customer care.
Arrived within two days of my order being placed and the driver placed it where I asked.Very good service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very satisfied, deliveries on time and very good communication
Good communication, good quality product and faultless service
Order 15, 4" x 2" but 2" x 2" turned up, i wasn't home and product was left by the front door. Tried for 2 days to speak to someone to return, get me on hold for 30 mins bith times so i emailed got no reply. Not got to use a gain. Just wasted my time and my builders time
easy to navigate and order; great VFM prices, good communications, no problems. well recommended.
I had originally ordered timber for a workshop project. All good until I received a call the day before delivery to tell me the shiplap cladding couldn't be sourced. Not being prepared to risk building the project and not have the materials available, I cancelled the order. On checking, the cladding was still available on their website. Fast forward a few weeks and I have sourced the cladding elsewhere so I ordered the remaining items. The website states delivery on Friday 4th July. I recieve a call on the 3rd to tell me that they don't have 2.4m beams, but they can do 4.8. Fine, I'll cut them, no biggie. I'm also informed that delivery won't be until Monday 7th. Brilliant, a weekend behind already. I then get an email telling me that the concrete blocks will arrive on the original date of 4th July and the timber on Monday 14th. I didn't actually notice the extra week added to the timber delivery on that email which is just as well since the timber did turn up on the 7th. No blocks though..... At.4pm, I get another email from them informing me of a refund. No mention of what it's for but I can see by the value it's for the blocks. So, here we are, several weeks behind on this project and I have to now source and either collect or pay for delivery of the concrete blocks again. Never again, I'll do what I should have done and support my local businesses.
So far 1 star and only due to pricing. Order was supposed to be delivered today. Unfortunately i arrived home at 5 to find nothing delivered, no contact to advise of delay. Sent a enquiry - filled form will update review once i hear from Materials Market - not a good start, was hoping this will be my supplier for this medium domestic project.
Pricing was good however product did not show up on the day given, putting my project back an extra week as I had taken a few days off work for it. Called the following day to be told I would get a call back within 10-15 mins. I had to call back 2 hours later. Thankfully within 2 hours of the second call I got my delivery hence the 3 stars and not the one! Wasted holidays are not ideal!!
Delivery was good but plywood quality was poor It had lack of glue in the middle Not had this before with other companies
Good price and service will use again.
A good service
Very helpful lady in the store at Sleaford. Delivery was quick. The driver was really helpful and craned the bag over some trees which was very helpful
spot on deliverd on time
Ordered some timber which was in stock with available delivery dates in time to complete a job, price was lower than elsewhere so I ordered. A day before this was due to be delivered I received an email stating Materials Market could not source the timber locally so advised there might be a slight delay, I then received a call asking me to take green treated timber not brown treated, and asking if I would accept different sizes of timber (8 x 4.8M instead of 10 x 3.6M), in this instance 3.6M lengths were required. I re-checked the website and all stock was showing as available for next day delivery. I will not use this company in future as they are extremely unreliable and lie on their website.
Two recent orders which were delivered on time. Good products delivered by local merchants at a lower price. As a diyer the savings made have allowed me to purchase some replacement tools. Will be using again for future projects.
Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
This profile hasn't been claimed by the business owner.