Good Supplier
Fast dispatch and no problem with delivery. Pleased with order. Would recommend.

Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
Materials Market receives a mix of feedback from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the competitive prices and timely delivery, often praising the efficient service and good communication.
Customers appreciate the overall value, noting that the materials are delivered as expected and on schedule. However, there are significant complaints regarding order accuracy, with several consumers reporting that wrong items were delivered multiple times, leading to frustration. Some express disappointment when promised delivery dates are not met, particularly when they rely on timely arrivals for projects. Despite these issues, the majority of reviews reflect satisfaction with the service and pricing. Overall, Materials Market is viewed positively, though there are areas for improvement in order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,084 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.6 | 56 |
| Jan 25 | 4.5 | 54 |
| Feb 25 | 4.8 | 82 |
| Mar 25 | 4.1 | 50 |
| Apr 25 | 2.3 | 85 |
| May 25 | 3.0 | 112 |
| Jun 25 | 4.1 | 203 |
| Jul 25 | 4.0 | 85 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.5 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far I have only used once the service, and I had a great experience, competitive prices, good communication and ti...”
“Delivered items wrong multiple times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | +12% | 1,084 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Materials Market is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
500 reviews of Materials Market. Filter by what matters to you.
Fast dispatch and no problem with delivery. Pleased with order. Would recommend.
Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkage—an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!
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You delivered materials on time to the right address, that’s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job
....Good 👍👍
Really great quality plywood, at a great price, and delivered on time, will definitely order from here again!
Terrible service so far. Despite the price being good their ability to deliver on time is woeful. My order was due to be delivered on Monday 7th July at placement of order. When the clarification came through that moved to the 8th. I stayed home all day, missing my daughter's Sports Day (!), I called at midday, they promised it would be delivered before 3pm; nothing arrived. I called again at 16:30, no answer and I had to leave a voicemail. I received a call on the 9th stating it would be here today (the 10th) 'first thing'. A delivery of just a small fraction of the order arrived mid morning from a local supplier. I cannot get through on their line, after around 18 mins on hold it times-out and you're expected to leave a voicemail, done this twice. I am not getting any proactive updates from them about when I can expect delivery, meanwhile my builders cannot progress and it's looking like at least 1 week of slippage now, given that calls are not returned with any kind of expediency. Be wary of being drawn in by the cheap price, or place order well in advance of the required date. If only they lived up to their rhetoric (which you get to listen to multiple times whilst on-hold) "They understand that delays cost time and money on-site" and that "you'll get what you need, when you need it".
Whatever you do please do not use this company. They are brokers for materials and advertise stock they cannot source, but will tell you over the phone you will get exactly what you orded, and because they cannot sourse it they will send you something similar, items you could have soursed yourself at a cheaper price. Hopefully waiting 40 minutes on the phone will put you off. PLEASE READ OTHER DISGRUNTLED REVIEWS I have had a terrible experience with this company and not one apology. I would not recommend them to anyone.
Delivery did not turn up on day expected (Thursday) no communication from company, Friday I tried phoning several times to no answer including email, finally got through to them late Friday afternoon to be told lorry broke down and will be with me Monday, no apologies for the day I took off work and money lost. Delivery did turn up Monday with the delivery driver being rude and hostile to my wife making her feel vulnerable
Price of timber was great and delivery was by far the cheapest, very affordable. Akshita was very helpful. Nice 5%discount too. Delivered a day early which was an unexpected surprise.
Ordered from this company 3 times, the first time was great, had no issues at all, everything was on time and I couldn't fault the company. The second time I tried to contact the company about a query and I was on hold for over 10 minutes trying to get through to someone but somehow everyone is always busy but luckily that was sorted with the supplier delivering it. The company has WhatsApp but they don't even respond to this, so don't bother trying!!! I ordered the 3rd lot of materials with no contact of confirmation for a couple of days for the company to finally approve and tell me the delivery date selected cannot be met (that's fine) but now it's the new date of delivery and no delivery has arrived after 4pm. No contact has been made at all regarding this, again called and was on hold eventually I got put through to a voicemail service after 15 minutes but it doesn't even explain if someone will return the voicemail or whats next once you leave one. I just want to speak to customer service for a simple update. Unsurprisingly, I rang again and pressed the line for sales, eventually someone actually answered and said they will raise a ticket with customer services for me. At 1 minute to 5pm I'll be suprised if that's done and contact is made. Such a shame as the company seems good for one time use but after multiple orders they have failed to keep to their promise you constantly listen to while on hold. Unfortunately won't be using them again to purchase further materials.
Prompt delivery on the due date. Very helpful driver, asked where I wanted my 25 breeze blocks and stacked them carefully.
Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
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