HORRIC Mess of a Home Delivery System
Note: the following comments apply ONLY to Michael's orders which feature home delivery of their products. I placed a large order to be delivered to my home. My assumption, which was incorrect, was that these items would be shipped from a central warehouse and come with a simple invoice showing the items whiich had been shipped. Instead, Michaels apparently has NO central warehouse. They reach out directly to imdividual suppliers and have the items snippped FROM THE SUPPLIER. This is INSANE. NONE of tnese people ever inclice ANY packi g invoice. They do not indicate that this is part of a Michael's order. I received a bjg bag of absolute CRAP from a co m pany called The Brooklyn Charm Company. I had notmordered ANY of the shoddy junk in the package. I tried to email the compa y. The email address on the package was INCORRECT. I looked up the acfual email address on line. I sent a polite emails OVER A WEEK AGO and thry hwve not bothered to respond. The Michaels delover to your home is HORRIFIC and chaotic. It is a poorly,designed mess which should be halted,totally halted, until it can be done right. Without a packing invoice, it is impossible to comfirm if all items have been shipped. Amd, of you set sent tne WRONG package by a supplier, you are "S.O.L"
