Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
The only manned checked required cash. I had a giant cart full of things. Am I going to get a W2,lol? Because I didn’t go the Michael’s expecting to work as a cashier. Next time will buy supplies at Target or similar. BAD experience :-(
I love Michaels for all the fun crafty items. As a first time crafter I love it. but the website lately has been a mess. I made purchases on the site first no receipt till the day it ships. Second when putting any credit card any one it gives error message about the site. How can I trust michaels.com anymore. fix the sight to the way it was where you bought items paid and got an invoice in the email.
I ordered some yarn two weeks ago and did store pickup. I ordered two sets of 12 skeins of yarn! When I got my email for pickup I noticed that I now had 11 skeins of yarn at the Kings crossing store in Surrey, BC, not what I had wanted. I went to the store and canceled the order. I was not given a receipt for the cancellation and was just told that it would be adjusted on my bank statement. The other store in Langley took forever to find the yarn but at least I had it. When I checked my bank statement, the store in Surrey had cheated me out of almost ten dollars. Contacted Customer Service who told me that I had been refunded correctly. Produced my bank statement and then they accepted this fact. They corrected me with the missing amount and sent me a $5 gift certificate (what generosity LOL). I would never order a pick up item from this store ever again after going through that crap with them.
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
I bought a Christmas tree early in November to ensure they had lots of stock. When I opened it on December 1st and assembled it the whole bottom section of the trees lights didn’t work. I had to drive 100 k’s both ways to return it and then start looking for another tree elsewhere. It was a piece of junk. Never bother shopping there again for such an item
In store purchasing isn't some actual person at a register in the city of San Antonio, it's a very easy to use self checkout, and coupons and or advertised sales are a very regular thing... They carry a great variety of mediums to work with that a decade ago were not found at any art supply shop or business, for example the brands of artist grade spray paint from overseas.. large color selections and often a collection of color matching markers in some brands, like MTN out of Barcelona.
Several times your employee Sabrina has gone out of her way to help me with purchases and coupons….I am hopeful that you recognize your outstanding employees in a meaningful way…. In Appreciation Sabrina…. Patty Spetter 11/25/24 Marlton, NJ Store
It’s raining out and when you check out with a zillion small items you are asked if you want to BUY a bag at checheck ???? Really. Where is customer service??? Can’t your company provide a free bag for their customers ? VERY SAD
Literally if I can give 0 stars I would! The cashier was rude as hell, my mom just left one item on the side and he goes like I can take that I would like to keep the place clean… like oh clean ?! Go organize the ornament aisle if you are THAT worried for keeping the place clean. Then my grandma said I don’t want this 3 items he said oh wow you guys brought a lot of stuff to the front. I ended up telling him hey that’s your job it’s retail work I worked at retail and it’s hard but it’s your job. The cashier name is AZAR! This was at the GLENDALE LOCATION
Trying to get an online order reissued due to UPS damaging the box which jars of paint inside erupted damaging everything in the box. The agent had the audacity to request more photos when my original photos showing the severity of the damage was more than enough yet wanted my to dig through wet paint mess to show more damage than what I showed the first time. Why make a simple request to reissue my order again so much more difficult for me? Does not make sense! Issue my order all over again and give me a prepaid return shipping label to make this right, why make me dance through hoops for something so simple to fix? This is why I really like supporting local businesses because of shit like this!
RUBY AT THE MICHAELS STORE IN ST CETHARINES! I WAS HAVING TROUBLE FINDING THE KNITTING NEEDLES I NEEDED SND MY WHOLE PROJECT. SHE HELPED EITH AN ALTERNATIVE AND TOLD ME WHERE TO LOOK FOR COUPONS. GREAT EXPERIENCE!
I recently shopped at the Michaels Store in Livonia, MI. I asked about a senior discount and they could not tell me what the age was and would not give me the discount. This was after asking three people, one of which was the manager. Later I googled it which yes, I probably should have done in the store. But it is 55 and up for a 10% discount. There are certain items that are not eligible for any discount. But I was very disappointed in the manner they handled this situation. I do not live close to this location otherwise I would go back to talk to the manager.
Had a pleasant experience both on the phone and in person at Michaels Craft store on Vega Blvd in Mississauga ontario, Canada. Called to check re: availability of an item in the store and also whether a discount coupon seen on- line would qualify. Spoke with two employees--- Julie-Ann and Hunter who located the item and assured me the discount would be applied. They were both very polite and helpful--- both on the phone and when i arrived at the store! Smooth transaction all the way and i can't thank them enough! Sharon Michener --- Mississauga
Online: I placed an order online for some items on October 16 but because there were conflicting messages regarding whether payment went through and then confirmations with different amounts, I cancelled by phone. I placed another pick up at store order. The first charge on my credit card was never reversed two weeks later. I contacted them multiple times and assured it was being cancelled. The last person who assured me of this just sent shipping labels, although I never received the order, or any shipping information! The last interaction said that I would be refunded when the order was returned. Many times CS was unavailable due to technical issues. I’ve contacted my bank and now can’t recommend Michael’s’ online ordering system.
Horrible employee and don’t bother calling the store cause they won’t pick up anyway and their return policy means nothing. won’t set foot back in the store
Snotty young people working at the register...all on their cell phones. I couldn't get my 30% off one item because my cell phone was in the car. I had to do it on my phone. There is nothing that I have to have from Michael's. This is the last time that I cross that threshold.
I seen a green t-shirt online dark green ordered it picture and description were two different things sure didn't even look like the color in the picture it was 100% lighter try to send them a message they did not respond be careful ordering online you will not get what the ad shows l would add a picture of AD Plus what I received but they have no place to show it very disappointed
The Westport store is a frequent stop for me whenever I’m in town. There’s always something I can get for arts&crafts projects with my grandkids. It’s a good place to pick up last minute birthday gifts and since brick/mortar stores are disappearing, one of the only places I can try out and actually see paint colors and textures, markers etc. Only complaint is not enough staff.
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
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