Michaels Stores reviews & trust report

Christine Stanley

1 review

Sep 11, 2025

Products

Products. After several years of moving away, I had an opportunity to shop at my familiar store in Port Coquitlam I enjoyed the experience but am now completly disillusioned as I find an item I purchased was old stock and the battery dead. It was the finger row counter in the knitting section. Seems Michaels now does not care that a customer can purchase something (pay more than on the web) and get stuck with an item that is not usable. The staff there are still great. The selection good but reliabillty in the products no so much... .

Taylor

1 review

Nov 12, 2025

Rude Customer Service

I’m genuinely baffled by our experience at the Roswell Road East Cobb Avenue Michaels in Marietta Georgia. We took three teen girls who love art and allowed them to browse while we (their moms) stayed in the store. They were quiet, respectful, and simply looking through the store. In the marker aisle, there was butcher paper completely covered in marker scribbles, which gave the clear impression that testing markers there was acceptable. The girls drew a small heart and small doodles while testing them - nothing malicious. An employee approached them and told them they weren’t supposed to do that, which they immediately apologized for. That should have been the end of it. Instead, he remained there, went on about it way too long, and even made a comment to another customer about “teenagers.” It felt condescending and unnecessary, especially considering we were right there in the store supervising. (Which he clearly did not know that adults were with them - and assumed that they were teenagers alone in the store) The girls were upset and wanted to leave - we asked them what happened and then decided to go find someone to speak to. We spoke to another employee who claimed the store has special “sensors” for that aisle and that police have been involved over marker testing - but there were NO signs posted and the aisle was visibly covered in test marks. Again, butcher paper had been put out through this aisle too. If this is such a serious issue for them, clear boundaries would prevent misunderstandings. It was all just so oddly extreme and unnecessary. A simple "Please don't test the markers" would of been fine. I called corporate, and they were surprised by how this was handled. They were kind, but I have little hope that the store management will take our complaint seriously. I think there needs to be better training protocols for how to deal with customers.

CHARLES SIMPSON

1 review

Jul 29, 2025

Misleading Shipping Charges — Beware the Fine Print

I placed an online order for five 12" x 12" Studio Décor shadow box frames, totaling $110. The product page stated “Oversized Shipping Fee: $3.99 per item” but also claimed “Free over $49” immediately underneath. Naturally, I expected free shipping on an order well over that threshold. Instead, I was charged nearly $20 in shipping fees. When I contacted customer service, I was told the frames were “oversized” and not eligible for free shipping, even though that wasn’t clearly stated. The language on the product page is contradictory and misleading. This isn’t about $20, it’s about transparency. If oversized items aren’t eligible for free shipping, that should be clearly disclosed without conflicting statements on the same page. I’ve shopped at Michaels for years, but this experience left me feeling nickel-and-dimed and misled.

Tanya Spencer

1 review

Jul 27, 2025

DMC cotton sorely needs restocking

Never replenish stock of DMC cotton floss. Friendly staff who are limited to apologizing about it because they can’t order what’s out of stock. “Check in a month on a Tues or thurs…”. How embarrassing for them & no wonder no one shops in person anymore. What, is it coming on the next stage coach?!? Why do I bother?

Alicia Leapley

1 review

Jul 24, 2025

Worst store

I had a return and had my receipt on my phone. The cashier scrolled down through my phone and somehow deleted the receipt! Well the manager would not give me the full price because I no longer gad my receipt. Also Waited 20 minutes plus to be checked out. The manager saw the long line and went to the back of the store until she was called for a n issue. They finally called up another cashier after 20 minutes. Worst store ever.

D.b.

1 review

Jul 10, 2025

Terrible Customer Service

I have never been treated so awful. Three disgruntled workers hating their jobs and lives. Miserable workers that treated me like i was invisible first thing in the morning is unexceptable. Sorry I made u work. Get a new job if you cant make people feel welcome at your store.

Henry de Give

1 review

Jul 10, 2025

Lost shipment

Lost shipment, gaslighting by customer service. Took a month before they admitted they had lost my shipment. Initial offer to ship it expedited rescinded. Still awaiting refund.

Margaret Seguin

1 review

Jul 7, 2025

Major disappointment

Went inside to get a gift I made framed and gave the teller my email info and was told I could not use a military discount til my next purchase..then I went to buy a few things..I waited for what seemed an eternity for assistance..I was not greeted at all and it was my first day at a michaels..I spent over 200 dollars and all they had to do was ask for my military I.D.to prove I AM A Veteran..I tried 4 times to go online and set up there rewards program ..it is not recognizing my info so mostlikely it was entered incorrectly by the clerk at Micjaels..even though I was thorough and spelled everything to the teller Megan..at this point I Am waiting to get my frame in about 2 weeks. But once I get it I will never come back again...so done with this place!!!

JC

1 review

Jul 6, 2025

Unfriendly store

The front desk people are very unfriendly and make you feel uncomfortable. The coupons this company sends is after the purchase and has a limited window. They fail to understand that the arts and crafts items are not purchased every other week unlike groceries. The coupon window should be extended over some time. The front desk people become extremely aggressive when you ask if you have any discounts available. I have had a bad experience with every Michaels store chain.

Lisa Sandoval

1 review

Jun 24, 2025

A+ Customer Service

I have had several bad experiences at Michaels in Pasadena, to the point of going out of my way to go to another store. Today, I was in a hurry and decided to go local. I was pleasantly surprised by the customer service I received today. Brian, a very helpful, patient and caring young man helped me at the self check out. His customer service was above and beyond and he was so nice and willing to help. He should, in my opinion be a trainer for the staff at that store. Because of him, I will be going to Michaels locally. Thank you Brian.

Chris Jackson

1 review

Jun 24, 2025

A+ Customer Service

Kara

1 review

Jun 19, 2025

Rude Employees Who Seem to Resent They Have to Work

Weds. June 18th around 4:30 pm at the location in Stevenson Ranch, CA: ignored by two employees at the checkout line -- one who walked away as I got in line, and another standing no more than half a foot away as two of us waited to check out. The self-checkout was not working -- pressing the buttons didn't do anything, or I would have done that. Finally, I had to ask this employee if anyone was working the register. The first thing out of her mouth was, "The self-checkout--" but I cut her off and said they weren't working. She said nothing. Then I said, "Were you busy?" -- yes, being sarcastic but in serious tone. Her reply? "Yeah, but it's ok." She was busy standing there, ignoring us. I said never mind and left. I should be glad that I saved money, I suppose. Just to see if there was actually anyone left at the store who cared about customers, I called the store when I got home. The connection was so bad it sounded garbled. I asked the name of the manager and was told "there are a lot of them. Like five." Finally, I got the name of the store manager -- of which there is just one. The employee whom I asked to repeat it due to the bad connection was giving serious attitude when I asked that she spell it. I'd had it at that point and let her know and hung up. Calling the main number for Micheals is no better - they all sound disinterested and annoyed. How did Joann lose out to this??? No need to go there again.

Prism Rose

1 review

Jun 19, 2025

Rude Employees Who Seem to Resent They Have to Work

IM1RU2

1 review

Jun 10, 2025

Everything I need at great prices!

I do a lot of arts and crafts at home, and whenever I need anything I know exactly where to go.... I go to Michaels. I find everything I need at great prices! I'm a very happy customer.

Suzanne Jacquot

1 review

Jun 5, 2025

I ordered about $200 worth of supplies…

I ordered about $200 worth of supplies for my business online because Michael's advertised the delivery date I needed them by. The date came and went and now Michael's says that they will be delivered a week late. They never notified me of this and if they had I would have cancelled the order. This is unacceptable customer service. I cannot count on their advertised information.

Kim Pointer

1 review

Jun 1, 2025

Horrible customer service

Recenfly spent a lot of money on their “balloons”. Awful experience and customer service. Manager was not knowledgeable nor was I informed that the balloons that I picked up late Friday for a Saturday party, which the manager was aware, would not last overnight. Was not informed there was a “special” helium needed. Took the balloons back Saturday morning only to be told this information and had to spend even more money on new balloons with the appropriate helium. Inexcusable customer service. Never use their so called balloon service! I will never return to Michael’s and will be sharing this information with friends and family. I would give zero stars if I could!

Luke Hegarty

1 review

Jun 1, 2025

Constant spam emails to my business…

Constant spam emails to my business account. How they even got my email address is beyond me I've messaged politely asking to be taken off, then I got more emails, so sent another one, still emailing me. I was going to just block it, but thought I'd rather leave a bad review. 'Michaels' isn't even related to my landscaping business and by the looks of things, is based in America (payment in dollars) so is of no use to me. Stop sending emails and I'll take this review down