Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
Their prices are outrageous compared to Joanne an Hobby Lobby, no coupons for in store anymore(dumbest move ever) competitors will get my business and many others I’ve talked to business, they won’t be in business 2 years from now if they don’t change their greedy ways
I know I have been trying to return a single HD 6700C sewing machine since Saturday May 25 2024 and the store manager told me she would have to get permission/investigate from her supervisor to return my so called high priced item of $300.00. I originally told her I didn't have the original receipt just a printed picture of the receipt. She told me that they needed the original receipt. By the time I left the store and got to my truck my wife found the original receipt and so I tried one more time but she would not do it. My other problem is that she told me to use the protection plan via email to get my money back, but I still this day I have not received the protection plan via email. I decided to call corporate and try getting my refund that way I told the associates my story and they have not emailed or even called me back since saturday may 25 2024. I am now sitting on my hands with no refund and a sewing machined that doesn't work
If I could give 0 stars I would. First, no coupons for people that shop in-store only online shop so obviously they don't want people to go to their stores, they charge stupid amounts delivery so you can't afford to shop online. Third, if they want people to use self-checkout so they can get rid of the staff at the stores, they need to make the machines easier to use. Got the yarn I needed at Walmart.
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
Today I visited in Tower Square Shopping Center 5106 Northern Blvd. Queens, and was denied access to an accessible restroom, despite the ADA law requiring it. This is a disrespect to the rights of people with disabilities.
Not a fan of the self serve checkout system they recently implemented.
No more 20% off in-store coupons and the new, MASSIVE self-checkout screens are a big NO. Anyone behind you can see all your personal information you are required to enter before scanning your items, and it's lengthy. Then when scanning your items, the total is wrong, i.e. scanning some items twice. I've shopped at Michaels for years after Hobby Lobby discontinued coupons and increased prices. Finally, an associate appeared and said she wasn't "supposed to help" but offered the woman in line behind me the regular checkout option. The associate was attempting to walk me through "how to delete an item the computer rang up twice". I protested, said I didn't realize that I had the option of regular checkout, moved to the associate’s register and checked out. The woman behind me had many items and it would have taken forever if they had forced her to use the self-checkout. This is my last purchase at Michaels, in store or online. Major faux pas to try and upgrade to be trendy. This ain't it folks.
I was a loyal customer of Michael's until recently, I went to purchase some items when I got to the register only self serve was open, I asked an employee that was working up front if she could help ring me out she asked if I was paying cash I told her no, she said only self serve was open, and she could help me with that, I asked what's the difference if you help me check myself out or you do it? I DO NOT LIKE SELF SERVE, (I am already spending my money there so you could at least have someone working a register), so I told the lady that she could help by putting the items I was going to buy away, I left them on the counter and went to Hobby Lobby and purchased what I needed. I will no longer shop at Michael's if they insist on me serving myself.
Charlie at the Waynesville NC store in the frame shop is a rare gem. He takes such pride in his work and the quality of his work is best in class. I just wish there were more Charlie’s. Please be sure to give him a raise. Lisa Miller
I’ve been going to the Michael’s store in Hunt Valley ever since it opened but no more. The only checkout available is self checkout and there is always some problem with a scan or a coupon. The person working there is extremely rude and takes offense if you need any help at all. I will not return to this store!!!! If I need something I can do it with Amazon and free delivery !
No ayudan al cliente te cobran dinero de más y te roban no saquen tarjeta de crédito en esa tienda me cobraron dinero de más mi experiencia y lo molesta que estoy es horrible le recomiendo la verdad no sacar tarjetas con ellos
I am disabled and needed to know where an item was. First of all cashier had never heard of a hook latch rug kit so she called on the radio. I believe she knew which isle. Then customer walked up and I was ignored. I walked all around and seen another employee and asked the same question. She also had no idea nor did she even try to find out. Horrible customer service. I am now not feeling well after trying to find what I needed.
What went right? Nothing!!! Ordered online for delivery. Several of the flowers delivered were wrong color. Store near me said they had my color in stock. Go there. No inventory. Placed order same flowers for pickup at another location. Get text that order is ready. Get there and they tell me they don’t have it and they would substitute with different flower. No thank you. Wasted trip. Ordered different flowers at different locale. Pick them up and of course not what I ordered. So I guess they don’t update their inventory. Needed these flowers for party centerpieces. Don’t have time for this bs. I’ll go to Hobby Lobby.
Kafka and Michael’s: Two months ago we paid for a couple gorgeous framing jobs at Riverhead Michael’s. Over the years we have been very satisfied customers entrusting our counted cross stitch pieces with them and have charged thousands of dollars to our credit card without problem. This time we were encouraged to take out the Michael’s own store credit card to save lots of money! So we did. Well next thing I know I get notice that my credit rating took a hit. Beverley told me the payment probably was late a couple days. Our solution was to immediately call the credit card company and pay off the balance and close the account. The agent told me at the conclusion of the call, “ The account is closed and the balance is zero.” Now I get notice of another cut in my credit score and Bev opens up a letter stating that there is an outstanding balance of $2.62 on our Closed Account! We call and first get disconnected after 10 minutes presenting our case. A second call gets us to a “Supervisor” who tells us that the account was closed and that the $2.62 was added interest. She would not write it off and furthermore stated she could not credit/adjust the balance because the account had been closed. I gave in and said, “I will pay off the $2.62 now with debit card.” She assured me that there would not be another balance due next month. BUT THEN she told me I needed to pay her $4.62, not just the $2.62, because there was now an additional charge of $2.00 to CLOSE the account! I told her this was absurd as the account was already closed. She insisted that she was just following their guidelines! Having had credit cards for about half a century, I have never encountered this five and dime rip off $2.00 fee to close a closed account. I refused to pay it and have complained to Michael’s Customer Service. Michael’s store credit card is not at all customer friendly with their absurd unethical hidden fees One week later corporate from the credit card company for Michael’s called and apologized for their rep’s error. I was told there is never a charge to close an account! I am waiting for a return call re: my credit rating suffering and their addition $2.80 approx interest added AFTER I was told account was closed and balance was “zero”. I have left my complaint active with the State of New York about the credit card predatory actions. Also I received a very supportive call from Michael’s apologizing for the experience and they sent me a generous coupon of $45.
No customer service available. Paid for the in store framimg TWICE and nothing was repaired A TOTAL BOTCHED JOB
I am not now nor have I ever been a customer at this company and yet they keep spamming me with suspicious emails including what appears to be receipts. I am also blocked from accessing their site so I can't even tell them to f off directly.
Their rewards program doesn't ever seem to give me any perks. Coupons are mostly only for online and I don't shop that way. I stopped putting my phone number when I check out because it saved me nothing. I'd much rather go to hobby lobby or Joanns.
Heritage Green Stoney Creek . I like this store and have been shopping there for years . In fact I have been shopping Michael’s stores for more than 10 years . Today I found out they actually have a seniors discount . 10% and that really helps when knitting a large item like a blanket . Thank you Michelle , such excellent customer service skills and a credit to this store
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
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