O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
O2 Care Services receives a mixed response from its customers, with a notable portion expressing dissatisfaction. Many reviewers highlight the positive attitude and professionalism of certain staff members, noting that some intervenants are friendly and attentive, leading to satisfactory service experiences.
However, a significant number of complaints focus on issues such as high fees for services, inconsistent quality, and frequent changes in personnel, which disrupt continuity and reliability. Customers report instances of poor communication regarding service cancellations and a lack of timely follow-up from the company. While some praise the punctuality and quality of specific interventions, others describe their experiences as disappointing, citing inadequate cleaning and unprofessional behavior from staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,002 | 100% | -2.9 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 6 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 4.4 | 179 |
| Dec 24 | 3.7 | 23 |
| Jan 25 | 1.6 | 7 |
| Feb 25 | 1.1 | 10 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.4 | 136 |
| May 25 | 4.0 | 54 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Information en cas de modifications sur le planning”
“À fuir absolument”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.1 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 2.4 out of 5 (poor) | 3.2 out of 5 (fair) | +5% | 1,002 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: O2 Care Services is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.4).
500 reviews of O2 Care Services. Filter by what matters to you.
Cliente depuis près de 10 ans chez O2, j'ai connu beaucoup d'intervenantes et intervenant. La qualité des prestations en dépend beaucoup.... Hâte de retrouver un visage connu 😉😁
Si vous souhaitez de la stabilité pour vos enfants, passez votre chemin. Nous avons recours aux services d'O2 pour de la garde d'enfants à domicile le matin avant l'école. Malheureusement en 2 ans et demi nous avons vu passer environ 15 personnes différentes pour le service de garde, et avons eu également le droit à de nombreuses annulations de dernière minute avec aucune solution de remplacement, nous mettant donc en porte-à-faux avec nos emplois. Tout cela bien sûr pour un tarif exorbitant par heure de garde. Force est de constater que toutes les belles promesses faites lors de la signature du contrat sont bien loin de la réalité des choses.
Malvina fait du très bon travail
Quick answers to the questions people ask most.
O2 Care Services has received numerous reviews, both positive and negative, indicating a mix of customer experiences. While some customers report satisfactory services, others express dissatisfaction with the quality and consistency of the service.
O2 Care Services is not classified as a scam; however, customer feedback reveals concerns about service quality and reliability. Verified reviews indicate a pattern of issues with staffing and communication.
O2 Care Services primarily provides home cleaning and maintenance services. However, customer feedback suggests variability in service quality, with reports of inadequate performance from some staff.
Pricing for O2 Care Services appears to be around 190 € for four hours of cleaning, which some customers find steep considering the quality of service received. Customers have expressed concerns about hidden fees and lack of clarity in pricing.
Customers can reach out to O2 Care Services through their website or by phone for support. However, reviews indicate that responsiveness may vary, with some customers reporting delays in communication.
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O2 a organisé un suivi avec une deuxième personne, sur site, de mon intervenante pour l'aider à améliorer ses prestations et identifier aussi si les conditions de réalisation des prestations étaient correctes (mise à disposition des équipements et produits nécessaires, état des lieux, ...). C'est une bonne chose autant pour les client(e)s que pour les intervenant(e)s.
Pour 3 mois d'un ménage hebdomadaire basique, sols poussières et pièces d'eau, il m'a été imposé le tarif "Prestige" à plus de 34€/h, au motif qu'il fallait divers produits pour faire mon menage! C'est malhonnête et abusif, je suis choquée, plus jamais O2.
Equipe à l'écoute et réactive, la communication est fluide.
O2 recrute avec discernement ses intervenants et les encadrent efficacement.
Cette semaine, deux prestation 02. O2 jardinage, excellent, très satisfait de l'intervention. Un grand bravo aux initiatives de Clément Poirson, en plus très sympathique. Ce vendredi, une nouvelle intervention hebdomadaire de l'intervenante habituelle, Madame Delgado, une vraie fée du logis, dont ses services sont dorénavant irremplaçables.
Très bonne réactivité de l’agence de Toul et grande disponibilité.
Réalisation des prestations impeccables, mais turn-over important et prestations parfois non réalisées le jour de l'occurrence demandée ce qui déstabilise le client.
Dommage de ne pas pouvoir mettre zéro. Ne vous fiez pas à leur pub tv mettant en avant leur note Google c’est faux. Je bénéficiai d’un contrat annuel entretien espace vert. Contrat établi par une professionnelle qui a jugé du temps d’intervention de chaque intervention; devis établi et signé à échéance mai 2025. Un changement de gouvernance est passé par là et autre discours contrat rompu arbitrairement sous pretexte qu’il travaille dorénavant à l’heure mais soyez assis il s’agit de l’heure à laquelle ils arrivent et l’heure quand ils sont partis. Vous imaginez vite les derives. J’ai donc une prestation qui n’a pas été terminée; qu’ils pouvaient repasser mais à mes frais. Cela ne les a pas empêché de prélever la totalité de la prestation. Bref je me suis tourné vers un prestataire bien plus honnête et moins cher : AZAE.
Bon service.Personnel à l'écoute et compétent.
Bien plus qu'une femme de ménage, elle me rend de ombreux services, je ne sais pas ce que je ferais sans elle !
Mme Spitz est très impliqué dans son travail
O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
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