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O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
O2 Care Services receives a mixed response from its customers, with a notable portion expressing dissatisfaction. Many reviewers highlight the positive attitude and professionalism of certain staff members, noting that some intervenants are friendly and attentive, leading to satisfactory service experiences.
However, a significant number of complaints focus on issues such as high fees for services, inconsistent quality, and frequent changes in personnel, which disrupt continuity and reliability. Customers report instances of poor communication regarding service cancellations and a lack of timely follow-up from the company. While some praise the punctuality and quality of specific interventions, others describe their experiences as disappointing, citing inadequate cleaning and unprofessional behavior from staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,002 | 100% | -2.9 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 6 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 4.4 | 179 |
| Dec 24 | 3.7 | 23 |
| Jan 25 | 1.6 | 7 |
| Feb 25 | 1.1 | 10 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.4 | 136 |
| May 25 | 4.0 | 54 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Information en cas de modifications sur le planning”
“À fuir absolument”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 2.4 out of 5 (poor) | 3.2 out of 5 (fair) | +5% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: O2 Care Services is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.4).
500 reviews of O2 Care Services. Filter by what matters to you.
Conforme à notre attente
Il faut surtout tomber sur la bonne personne, Francine est une personne de confiance efficace et très compétente ! Merci Francine
TRES SATISFAITE DE MME TAOUFIK
Quick answers to the questions people ask most.
O2 Care Services has received numerous reviews, both positive and negative, indicating a mix of customer experiences. While some customers report satisfactory services, others express dissatisfaction with the quality and consistency of the service.
O2 Care Services is not classified as a scam; however, customer feedback reveals concerns about service quality and reliability. Verified reviews indicate a pattern of issues with staffing and communication.
O2 Care Services primarily provides home cleaning and maintenance services. However, customer feedback suggests variability in service quality, with reports of inadequate performance from some staff.
Pricing for O2 Care Services appears to be around 190 € for four hours of cleaning, which some customers find steep considering the quality of service received. Customers have expressed concerns about hidden fees and lack of clarity in pricing.
Customers can reach out to O2 Care Services through their website or by phone for support. However, reviews indicate that responsiveness may vary, with some customers reporting delays in communication.
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Premièrement, je suis très satisfait de mon intervenante. les intervenantes remplaçantes (lors de son absence) sont plus aléatoires mais l'agence me propose toujours un remplacement.
Prestations très soignées. Ponctualité et amabilité du prestataire.
On m à mis en recouvrement pour une facture de février 2025 Je n ai eu ni appels ni relances avant Je suis très mécontente Était ce bien légal Bonne journée
Relations sympathiques, mais surtout travail très bien fait. Je me sens en toute confiance.
Une prestation avait été enregistrée pour le 29 avril à 16h20. Personne n'est venu. Appelant O2 à 16h45, il m'a été dit que cette prestation avait été annulée, sous entendu de mon fait (ce que j'ai rétabli comme étant faux). A noter qu'il ne s'agissait pas d'un cas de force majeure (maladie, accident de l'aide ménagère) mais d'un cafouillage (volontaire ou pas? Je finirais par me poser cette question vu ce qui suit) de l'agence O2. Je n'apprécie pas le non respect des engagements pris ni de devoir rester sur place à attendre une aide qui ne viendra pas. Je me pose des questions sur la gestion des intervenants car, hélas, ce n'est pas la première fois que je déplore des manquements aux engagements du fait de l'agence.
Nadège connait bien ma maison et mes besoins, ainsi elle gère elle même son entretien. Les remplaçantes, malgré toute leur bonne volonté, perdent trop de temps à connaitre les lieux. Aussi, quand l'agence me le demande, je ne souhaite pas que les rares absences de Nadège soient remplacées ...
Prestation de qualité.
excellente prestation et discrétion de l'intervenante
Très satisfaite de ma prestation ménage chez O2 depuis plusieurs années. Ponctualité, professionnalisme et efficacité ! Je recommande vivement.
Tous les intervenants sont poli et respectueux. Mais j'ai l'impression que certains intervenants manque de la formation. Faire le menage n'est pas forcement inné. Ayant eu pas mal des intervenants différents je peux confirmer que la maison sera bien propre ou moyennement propre en fonction de l'intervenant. Quand le menage est terminé avant l'heure on peut toujours trouvé un plinth, toile d'araignée .... Faire vite le menage pour partir plus tôt n'est ni souhaitable ni correct.
Personnel à l’écoute et très professionnel.
bonjour. j'ai dépose un cv mi juillet au 02 de bar le duc . Une personne bien aimable m'a dit qu'elle me contacterait dans les 15 jours hors nous sommes le 26 aout et rien . On se déplace pour avoir un contact et la la politesse de o2 et bien c'est pas de répondre derrière. La politesse ils ne doivent pas connaitre .
O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
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