Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
Superdrug Online Doctor receives a mixed response from customers, with a notable 71% expressing satisfaction. Many reviewers praise the quick and helpful service provided by staff members like Luis, Jorge, and Fatima, highlighting their politeness and ability to resolve issues promptly.
However, a significant number of complaints focus on order delays and medication availability, with several customers reporting long waits for their prescriptions and inadequate communication regarding order statuses. Issues with Royal Mail deliveries and lack of support during the ordering process also contribute to dissatisfaction. While some appreciate the assistance they receive, the recurring problems with order fulfillment and customer service leave many feeling frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.4 | 123 |
| Oct 24 | 3.4 | 48 |
| Nov 24 | 4.0 | 38 |
| Dec 24 | 3.6 | 48 |
| Jan 25 | 3.6 | 53 |
| Feb 25 | 3.9 | 68 |
| Mar 25 | 4.4 | 205 |
| Apr 25 | 4.0 | 279 |
| May 25 | 3.1 | 33 |
| Jun 25 | 4.0 | 89 |
| Jul 25 | 4.9 | 16 |
| Aug 25 | 3.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I ordered Mounjaro two weeks ago and it still hasn't arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | +3% | 1,060 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Superdrug Online Doctor is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.1).
500 reviews of Superdrug Online Doctor. Filter by what matters to you.
I have been having issues with ordering and receiving my prescription it has taken longer than usual. However, the way Ioana V has helped with the situation and found alternative ways to support me was incredible. She was extremely helpful and patient. She really has shown me an amazing 5 star experience
Fantastic customer service from a very helpful lady called Ioana . Understood the issue and dealt with it .
I ordered Mounjaro through Superdrug Online Doctor as a continuation of my treatment. Despite having no issues with other providers, they rejected my order claiming my BMI, weight and height were too low. This makes no sense as it was simply a continuation of existing treatment, not a first-time request. It’s clear they only cancelled my order because they want customers to reorder at the new, inflated price. The decision has nothing to do with clinical suitability and everything to do with profit. Really disappointing and exploitative behaviour from a company that should be putting patients first, not their bottom line.
Quick answers to the questions people ask most.
If your order is delayed, we recommend contacting our customer service team directly for assistance. They can provide you with updates on your order status.
You can reach our customer support team through the contact options provided on our website. They are available to assist with any prescription-related inquiries.
For information on returning medication, please review our return policy on the website. If you have specific questions, our customer service team can assist you.
Pricing details can vary based on the service and medication. For specific pricing information, please visit our website or contact customer support.
If you encounter issues during your online consultation, please reach out to our customer support team for assistance. They can help resolve any problems you may have.
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Asked for 15mg, sent all evidence, took money, then 5 days later told me - After carefully reviewing the information you provided in your consultation, we have decided it would not be appropriate for us to treat you remotely. This is because your current weight and height make you unsuitable for starting or restarting this treatment with us (even if you are continuing treatment started elsewhere They didn't say they didn't take patients with bmi of 27 when I applied, other pharmacies who only take 30+ new customers say this on the tin and don't let you proceed so why can't they change their software to do the same instead of wasting peoples time, and having to wait for money to be released back to bank when could be buying elsewhere!!
I spoke to Ahavethan today and he was extremely polite and helpful in dealing with my query. I was waiting for a Doctor to review my latest request, and because of Ahavethan's help, my request was reviewed and approved within an hour. Thank you so much for your help.
Everything went smoothly
Very comprehensive service with very polite staff.
Initial assessment is thorough. I was concerned as have other medication. Different Dr message to check but I would rather have the same Dr for consistency also when I asked a question about my medication I had a generalised response and not a personal one.
Placed a prescription and it it is now been more than 5 days and it still hasnt been reviewed. They used to be very efficient but now not anymore. I will not recommend.
Good overall service speedy delivery but a bit more expensive than other providers
5/5 smooth easy service. My questions were answered with in a reasonable time, after my item was received a follow up email offering support was sent.
Excellent service from the start. I was pleasantly surprised by how quickly I was dealt with
Delivered on time and very good on the phone
Excellent service nothing too much trouble
Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
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