Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
Superdrug Online Doctor receives a mixed response from customers, with a notable 71% expressing satisfaction. Many reviewers praise the quick and helpful service provided by staff members like Luis, Jorge, and Fatima, highlighting their politeness and ability to resolve issues promptly.
However, a significant number of complaints focus on order delays and medication availability, with several customers reporting long waits for their prescriptions and inadequate communication regarding order statuses. Issues with Royal Mail deliveries and lack of support during the ordering process also contribute to dissatisfaction. While some appreciate the assistance they receive, the recurring problems with order fulfillment and customer service leave many feeling frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.4 | 123 |
| Oct 24 | 3.4 | 48 |
| Nov 24 | 4.0 | 38 |
| Dec 24 | 3.6 | 48 |
| Jan 25 | 3.6 | 53 |
| Feb 25 | 3.9 | 68 |
| Mar 25 | 4.4 | 205 |
| Apr 25 | 4.0 | 279 |
| May 25 | 3.1 | 33 |
| Jun 25 | 4.0 | 89 |
| Jul 25 | 4.9 | 16 |
| Aug 25 | 3.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I ordered Mounjaro two weeks ago and it still hasn't arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | +3% | 1,060 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Superdrug Online Doctor is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.1).
500 reviews of Superdrug Online Doctor. Filter by what matters to you.
Cancelled order with no notice or explanation just a refund to card and no comms. Order still showing pending on account. — Thanks for the answer. But that is not a substantive reply and by your own admission still not resolved or updated after more than a week.
The slow acceptance and dispatch time makes it REALLY difficult to manage medication. I requested my latest medication last week, it’s been 5 full working days and it’s still not even been dispatched. I got an email saying it’s due to be dispatched soon and that it’s due between 28th - 1st - which would be 9 to 12 days from when I ordered the medication. I’m thinking I’ll have to try and order two weeks ahead to be safe but I think I’ll just look for somewhere a bit more professional!
Quick answers to the questions people ask most.
If your order is delayed, we recommend contacting our customer service team directly for assistance. They can provide you with updates on your order status.
You can reach our customer support team through the contact options provided on our website. They are available to assist with any prescription-related inquiries.
For information on returning medication, please review our return policy on the website. If you have specific questions, our customer service team can assist you.
Pricing details can vary based on the service and medication. For specific pricing information, please visit our website or contact customer support.
If you encounter issues during your online consultation, please reach out to our customer support team for assistance. They can help resolve any problems you may have.
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Very helpful. Sorted out my issue in the exact time she said. Highly recommended. Thank you.
On line order easy to make. The drug was ready when I called into the shop to get it
I ordered a test got it very quickly, followed all instructions returned same day. I can see that they have received it. Ordered on 29th July, it’s now 25th August and I’ve heard nothing even though I’ve messaged twice. Update: they’ve just got back to me to say the test has been disregarded due to having no labels! This is absolute rubbish as I followed all instructions and labelled everything as it was described in the leaflet. Even though they offered to send another test I still think it’s to try and get more money. I’ve asked for a refund. Considering it’s taken nearly a month I wonder how long it’s going to take to get my money back! Poor customer service. Would not recommend.
My teenage daughter developed a face rash so I paid £20 online doctor ( my card was charged straight away). She was told it would take 24hours (from the 20th August) which seemed reasonable. After 24 hours I called the helpline and the automated message advised 7mins wait time. I was 7th inline for 30mins and still no response. What a complete waste of my time.
I had my first month of treatment with Mounjaro, which worked great for me. When I ordered the second one I got a message saying that analysing my records, they could not provide that to me anymore, recommended me to talk to my GP (which I already had before I started the treatment) and to adopt healthy life styles (as if I haven't tried that before...). I answered them mentioning the above. A week later I still had no reply. I talked to my GP again (who said again there would be no problem for me to have Mounjaro), I messaged Superdrug again asking g for a reply and updated them with another GP information. 2 weeks later they answered me apologising for the delay and basically copying and pasting the previous message, totally ignoring the fact I mentioned I had been at the GP and gave them the contact details if they need confirmation. They also never told me why exactly they would not provide that to me again. Would give zero stars if I could.
Absolutely appalling service. It took several days just to review my consultation, only to be rejected — even though my BMI is 27 (in the overweight category), the system initially accepted me, and I provided verified weight documentation from my pharmacy along with proof of my current prescription. I am already on this medication, yet they still refused to supply it. If patients like me are not eligible, then the system should not allow us to proceed in the first place. Instead, it feels deliberately set up to accept applications, waste time, and then turn people away. With the current shortage of Mounjaro, it’s hard not to avoid the conclusion that this company only wants the “easy” consultations so they can cash in on demand, while abandoning patients who genuinely need continuity of care. This was not only frustrating but also irresponsible — and shows a complete lack of patient focus. I would strongly advise others to avoid this service if they value transparency and reliability. Following the cheeky arrogant response below I would still avoid. The consultation tell you you're eligible then lets you select the highest dose of Mounjaro. If what they say bellow is true then the only option would be to select the lowest dose of 2.5mg.
Smashing help when I needed to change an order from collect to delivery. Martha was excellent and sorted everything for me.
Their weight loss service is just a front for another company. Took my money, knowing they wouldn't allow me to switch to them. Ignoring my consult, messages, request for a refund. Really annoyed as virtually nowhere has stock now. Thanks for ruining my day Then this sneaky little company tried to report me as not a genuine customer, definitely scammer behaviour!
Ordered 15mg pen on the 17th August emails saying I had a message on the portal we’re always hours late and now have just had the money refunded into my bank without any explanation why and when I go on to the portal my order is still processing ! This is not good enough and makes it look like this site is ran by very dodgy people please be aware ! I do not recommend them at all
Ordered my medication 5 days ago and had not received an update. It was anticipated due to current demand but my messages were going unanswered so I called them. On hold for a short time but Martha was very helpful and was able to update me. My order was updated not long after and I have received an estimated delivery date. Very happy with the service.
Customer services I would like to give positive feedback for Martha M in Customer Services. Martha has been extremely helpful, professional, and approachable throughout my recent interaction. Martha handled my enquiry with efficiency, provided clear information, and went the extra mile to ensure everything was resolved quickly. friendly manner and willingness to help made the whole experience much smoother, and is a real credit to the team.
Ordered no response after 24 hours for free contraception- thought this would be an easy process as no GP appts available. Took money and still no information from them. Unable to obtain a refund.
I was so amazed at the brilliant support I got from Martha M when somewhat stressed because I couldn't get my prescription filled. I waited for 20 minutes to get through on the support line and eventually met this lovely woman who went the extra mile to navigate the system to get my prescription moved to another location. She was so helpful and persistent in getting the result we both wanted! What a fantastic customer service I received. This woman will go places!
I called and spoke to a lady called Martha and I was so impressed with her warmth and professionalism over the phone. She guided me so well and helped get my message through to the doctor sooner and while I was on the phone to her my prescription was approved she said on the prescription I can go tomorrow to pick up the Medication but she said that I could go out today instead which was very reassuring. She totally understood my concerns and needs and had so much patience for me. I really appreciate Martha and all the effort she put into helping me when I called thank you.
Quick, indepth and accurate service. Met all my needs, great service.
Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
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