Easy to order good service
Easy to order , relevant information requested before approval, quick delivery

Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
Superdrug Online Doctor receives a mixed response from customers, with a notable 71% expressing satisfaction. Many reviewers praise the quick and helpful service provided by staff members like Luis, Jorge, and Fatima, highlighting their politeness and ability to resolve issues promptly.
However, a significant number of complaints focus on order delays and medication availability, with several customers reporting long waits for their prescriptions and inadequate communication regarding order statuses. Issues with Royal Mail deliveries and lack of support during the ordering process also contribute to dissatisfaction. While some appreciate the assistance they receive, the recurring problems with order fulfillment and customer service leave many feeling frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.4 | 123 |
| Oct 24 | 3.4 | 48 |
| Nov 24 | 4.0 | 38 |
| Dec 24 | 3.6 | 48 |
| Jan 25 | 3.6 | 53 |
| Feb 25 | 3.9 | 68 |
| Mar 25 | 4.4 | 205 |
| Apr 25 | 4.0 | 279 |
| May 25 | 3.1 | 33 |
| Jun 25 | 4.0 | 89 |
| Jul 25 | 4.9 | 16 |
| Aug 25 | 3.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I ordered Mounjaro two weeks ago and it still hasn't arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | +3% | 1,060 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Superdrug Online Doctor is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.1).
500 reviews of Superdrug Online Doctor. Filter by what matters to you.
Easy to order , relevant information requested before approval, quick delivery
A smooth, fuss free process that made me feel secure in getting professional treatment quickly
Quick and easy prescription
Brilliant! Got medicine within a few hours, no hassle and trusted response to query. All gone now, mint! Thank you.
Quick answers to the questions people ask most.
If your order is delayed, we recommend contacting our customer service team directly for assistance. They can provide you with updates on your order status.
You can reach our customer support team through the contact options provided on our website. They are available to assist with any prescription-related inquiries.
For information on returning medication, please review our return policy on the website. If you have specific questions, our customer service team can assist you.
Pricing details can vary based on the service and medication. For specific pricing information, please visit our website or contact customer support.
If you encounter issues during your online consultation, please reach out to our customer support team for assistance. They can help resolve any problems you may have.
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Efficient great service
Very helpful and well informed
Quick, professional and easy. Will return.
easy and quick to order, swift delivery
This service is fantastic, the only thing I would suggest is send people a couple of spare needles. However when I had a dud needle, I sent the Dr a message and they popped one in the post. I do know other companies, which are cheaper, do send 1 extra needle a month.
I buy the mourjano jabs and have never been let down with ice cold delivery. Excellent CS service too when I had to delay my delivery due to being abroad. Private Clinic service. I know you can buy this at a cheaper price elsewhere but the service is worth the extra. 💫🌟
I have started my weight loss journey with prescription of mounjaro and so far my Dr has regularly checked in with me which is very supportive and I feel confident that if I need advice or help my Superdrug online Doctor will be prompt , professional and supportive.Great service so far
Update! I have received responses from Superdrug but it only justifies there position I have now switched supplier as cannot justify paying an additional £75 for exactly the same product. This is also coming from a reputable high street brand. Superdrug did offer 10% voucher but this doesn’t really help. Shame as I was happy with the service in general before this. initially great service from you but why are you charging so much more than others when it gets to mounjaro 10mg dosage £75 more than some other retailers. When I raised this your customer service I was sent one response but when I wrote back to question your reply and accuracy I received no further response Update! 18/06/2025 Superdrug responded this morning and sent the same response as the first message and declined to comment on my second email! My question still stands. Why is it necessary to charge £75 more than competitors for the identical medication. As a customer you can’t help feeling ripped off.
The whole process was easy and straight to the point. When I went to collect my medication, I only had a short wait and it was handed over easy Peezy. I even managed to collected it a little bit earlier than the time slot allocated, although I know that may not always be the case all the time but on this occasion it was perfect. The women who served me was nice and friendly too.
Could not ask for a better service highly recommended.
Everything was on time
Very fast and efficient. A great way to relief pressure from the NHS and get support without long delays. Really helped!
The company has been ready to help me and keep upto date with me on my journey, no hassle, perfect.
Hi I have sent two messages. In the hope I would get a reply as it says within 2 3 days one was last week .iv not heard anything back I sent a second message about something eles and not heard back about that so in two weeks sent message via the message board app not heard anything back. I was just glad it was not as such a important message but it would have helped me .
Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
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