Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
Superdrug Online Doctor receives a mixed response from customers, with a notable 71% expressing satisfaction. Many reviewers praise the quick and helpful service provided by staff members like Luis, Jorge, and Fatima, highlighting their politeness and ability to resolve issues promptly.
However, a significant number of complaints focus on order delays and medication availability, with several customers reporting long waits for their prescriptions and inadequate communication regarding order statuses. Issues with Royal Mail deliveries and lack of support during the ordering process also contribute to dissatisfaction. While some appreciate the assistance they receive, the recurring problems with order fulfillment and customer service leave many feeling frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.4 | 123 |
| Oct 24 | 3.4 | 48 |
| Nov 24 | 4.0 | 38 |
| Dec 24 | 3.6 | 48 |
| Jan 25 | 3.6 | 53 |
| Feb 25 | 3.9 | 68 |
| Mar 25 | 4.4 | 205 |
| Apr 25 | 4.0 | 279 |
| May 25 | 3.1 | 33 |
| Jun 25 | 4.0 | 89 |
| Jul 25 | 4.9 | 16 |
| Aug 25 | 3.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I ordered Mounjaro two weeks ago and it still hasn't arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | +3% | 1,060 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Superdrug Online Doctor is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.1).
500 reviews of Superdrug Online Doctor. Filter by what matters to you.
Testogel, why are women being ripped off the same product is being sold for £18 pounds for 3 sachets when a man can get 30 sachets for £55. Women are paying £6 per sachet compared to £1.83 per sachet for men. If women are given less, why are they forced to pay more?
I urgently need the Yasin Contraceptive pill for IVF treatment in Barcelona, but because of my age at 51, the computer and doctor's rejected me. I wrote an email message back to Superdrug because I have a legitimate prescription, and think it's ageist in the UK, and hoping for a positive reply. I rang Superdrug Patient Care team and spoke to Anisa, who was very kind and symathetic and asked me to re-order and she would attach my message and send my message over to the doctors immediately
Whatever she could do was no trouble. Highly rated care and service
Quick answers to the questions people ask most.
If your order is delayed, we recommend contacting our customer service team directly for assistance. They can provide you with updates on your order status.
You can reach our customer support team through the contact options provided on our website. They are available to assist with any prescription-related inquiries.
For information on returning medication, please review our return policy on the website. If you have specific questions, our customer service team can assist you.
Pricing details can vary based on the service and medication. For specific pricing information, please visit our website or contact customer support.
If you encounter issues during your online consultation, please reach out to our customer support team for assistance. They can help resolve any problems you may have.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Terrible experience! When I first went to the pharmacy, I was informed the product was out of stock, I returned a few times after that and got the same information. In the end,I quit and asked for a reimbursement, which has not been made yet! It was 1 month ago!
The prescription service offered by SuperDrug online is not fit for purpose. They are currently hotly contesting for the title of "Most Useless and Incompetent pharmacy". Shame!! Placed order five (5) days in advanced of an important holiday break with my wife. We are now departing for our trip with no medication/treatment. According to the shipment status, on their website, they have not even dispatched the treatment as yet. It simply says "Preparing your order". The projected delivery date points to a potential 9-days turnaround. How is that acceptable?😡 Most annoyingly, there is no update or apology for their tardy and pitiful service🤷🏽♂️. I sent a message 48 hrs ago and got no reply to my query.🤬 I will be cancelling the order and going elsewhere!!
I believed the website that promised me medication for my Gout. Online and I could pick up meds from the local superdrug store. After a very lengthy questionair I was asked to provide 2 photos of my driving licence and even then I had to upload a video of myself to prove I am not a robot ? .I then filled in all my card details as superdrug do not take PayPal. And set up a password and patient account including all my doctors address and Details. . After finally paying for my meds. I hoped to be able to collect as promised. Half an hour later I received an email saying I had to send them a prescription from my doctors.and that my order would be cancelled in 14 days. If I had a bloody prescription I would have gone to my local chemist as I am 60 and got the meds for free. I was just trying to save my GP time and get my meds quicker. As I was in agony. Why can't you be honest and say what you require before taking my money and wasting an hour of my time. Very poor service. Misleading advertising and you should be ashamed of yourself. Please don't blame the government for the online prescription rules. As a big high street pharmacy you should be well aware of what you can and can't sell online. Thank you .
I have been worrying about my dose side effects, so decided to ring the help number for advice. I spoke to shazz and she really helped me and sorted everything I needed, and put my mind at rest.she was so kind and friendly and I really appreciated her help.
1st order 5 days late in a battered box with 1 needle missing.came to renew was refused yet bother me every week to get my next lot. Having bought elsewhere I realise there should have been wipes for injection sites and leaflet information. Elsewhere was much cheaper and better. Overall super drug was awful and should probably refund my money
Great service thankyou so much
If you need your medicine quickly as most people do then superdrug online doctor is definitely not the place to order from. I ordered medication on Monday however it still says my order is being processed. Apparently it takes 72hrs to process which seems a very long time when Asda online doctor dispatch the same day, so please consider how quickly you need your order before using superdrug online doctor.
Easy and quick
Using Superdrug to buy Mounjaro all seemed a fairly straightforward experience: process made clear on website and communication helpful and regular. Only reservation would be price… I thought I’d had a reasonable market search before buying but turns out I’d missed e.g Asda who almost half the price so may have to re-consider provider later on!
Straightforward process, professional and supportive with easy access to guidance if needed
Prices high and on line doctor non responsive
Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
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