Orlando Rent a Car is a car rental service that provides a variety of vehicle options for customers in Orlando, Florida. The company caters to both residents and visitors who require transportation for leisure, business, or special events. With a diverse fleet that includes economy cars, SUVs, and luxury vehicles, Orlando Rent a Car aims to meet the differing needs of its clientele. The company emphasizes convenience and accessibility, allowing customers to easily book and manage their rentals online through its website, orlandorc.com. By focusing on customer service and competitive pricing, Orlando Rent a Car targets travelers looking for reliable transportation solutions in the popular tourist destination of Orlando, while also serving local residents in need of temporary vehicle access.
Orlando Rent a Car receives a mixed response from customers, reflecting both commendable service and significant complaints. Many reviewers praise the efficient service and helpful staff, noting quick pick-up and clean, well-maintained vehicles.
Positive experiences highlight the ease of the rental process and the quality of the cars provided. However, a substantial number of consumers express dissatisfaction, citing issues such as long wait times, unexpected fees, and receiving older vehicles than advertised. Complaints also mention a lack of transparency regarding insurance policies and payment methods, leading to frustration among renters. Overall, while some customers enjoy a smooth rental experience, others warn potential renters to be cautious due to these recurring issues. The sentiment leans slightly negative due to the volume of complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 1,000 | 100% | +1.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 2.0 | 2 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 2.3 | 3 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very efficient service at the Playa Del Ingles office, both at pick-up on 8/7/2025 and return on 11/7/2025”
“So STAY AWAY from this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Orlando Rent a Car is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 2.5).
500 reviews of Orlando Rent a Car. Filter by what matters to you.
te robaran. aun espero la devolución de una fianza de 400 euros que se quedaron aprovechando mi vuelo de madrugada. te querrán cobrar daños que no hiciste e incluso inventado , la peor empresa de alquiler que vi en mi vida.
Awful experience, I will not use Orlando Rent a car again. Last time I returned the car in good conditions as always, they gave me the deposit back but after some weeks to my surprise they just book 600 Eur from my credit card without my permission saying that a third part company where I book the rental did not pay their services to them. I dont know if that is true but was nothing to do with my contract between me and Orlando. by the way the total price of the rental car was 150 Eur, This was paid of course by me to Orlando and then on top the 600 Eur charge they made to me. they never answered to my emails and complaints. I travel a couple of times a year to Canary Islands but never ever with Orlando again
Just returned from a holiday in Gran Canaria where I had a car from Orlando. Great service from start to finish,extremely clean car. On my next holiday I’ll use them again
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 35% are 1–2★.
Que no te engañe sus bajos precios. No tienen oficina en el aeropuerto, firmas el contrato en el parking y tienen cláusulas abusivas. Meses después del viaje nos cobraron 45 euros por gastos de gestión (por comunicar nuestros datos a Tráfico) de una multa (que ni siquiera nos enviaron) de un radar donde tienes que ir a 50km/h. Es decir que aparte de la multa nos cobraron 45 eurazos. Están denunciados a Consumo por cláusula abusiva.
Hola soy Mario alquile un coche estoy esperando 300 euro de fianza da 4 meses cada día llamo y cada día escribo y todavía nada yo vivo solo con mi madre y ella tiene cancer y esto dinero es muy importante para nosotro non sé que hacer con orlando! Sono 4 mesi che aspetto una capra di 300 euro sono disperato per la questione corona e per mia madre che purtroppo ha un tumore e io vivo solo con lei e 300 euro a noi fanno la differenza ! Se qualcuno sa come aiutarmi mi farebbe piacere
I wish I'd read the reviews in this site! We hired a car in January with €720 excess. It is now July and no refund, minimal response to email and have had staff hang up on me trying to call! The only real communication was a few months ago saying they were taking an admin fee for a speeding fine... I checked my credit card and they did deduct this! Even though the speeding fine I handled entirely myself. Avoid at all costs.
One star seams very generous! We hired a Citroen C3 and got a old VW Polo full of scratches and not in its best conditions instead. They had a garage full of the C3s but apparently without insurance as the company has not renew it? Professional! We paid quite a lot for this as we specifically want this model. There was much cheaper ones in other companies in the same categorie. All this was just informed to us in the garage 10 minutes drinving from the airport. So we were left without much choice. Basically they gave us the car that transports the people to the garage. No joke! it was the car that picked us up in the airport where there was an office from Orlando... Not sure if the car was in the airport and also the office why we needed to be driven away from the airport. If this all seams bad wait to see the customer service at the garage! Good luck if you rent from Orlando.
As with many of the other reviewers here I rented a car from 6/03/20 to 20/03/20 having had a 750 euro deposit demanded of me. On dropping the car back totally undamaged (and in fact hardly used because of the lockdown). I was told my deposit would be refunded automatically. At the beginning of July, I am still waiting. The hire was arranged through DoYouSpain who have been totally useless in helping and, as others have mentioned, seem to be complicit. This appears to be such a pattern that it seem to me to be in the realms of criminal fraud.
Hired a car from these guys 12/03/2020-19/03/2020 (yes, just as the lockdown happened!) When we returned the car (which we hadn't really been able to use!) 19th March we were assured our excess fee would be refunded. It's now 30th June and emails have been unanswered for months. I'll be raising a dispute with my credit card provider instead. To make matters worse their website is offline now!
Grosse arnaque attention !!!! Surtout fuyez Orlando Lanzarote !!!! J'attends le remboursement de ma caution 660 € depuis le 14 mars 2020 ! 4 mois !! Ils prélèvent au lieu de prendre l'empreinte de la CB et ils remboursent pas !!! Comme lagence est en dehors de l'aéroport, on est coincés car limites dans le temps pour prendre l'avion ...c'est très grave !!! Il faudrait trouver un moyen de faire une plainte en commun , une plainte par le biais de la police européene , il faut se renseigner. Je ne comprends pas que BSP auto travaillent avec eux alors quils savent pertinemment qu'il y a des pb avec cette agence depuis des années !!!!
dossier volotea 785437. Dossier Orlando T800079218. Location du 15 03 2020 avec paiement caution 660 €. Restitution vehicule conforme avec son plein le 20 03 2020 . l'employée nous assure du remboursement de la caution par le siège . malgré d'innombrables relances auprès de Orlando Rent a car volotea. Toujours pas de remboursement. ESCROQUERIE. Allez vous enfin réagir et intervenir pour régler ce dossier .
Muy amables y el coche perfecto
Informe de Siniestro nº 6899 Waiting for return of my deposit (788e) since 17th of November 2019, still nothing. Orlando confirmed that they made a mistake in February 2020: here is the email from 5th of February 2020 Dear Customer, Thank you for your e-mail. After checking with the local office, we discovered that due to an error the part of the deposit was no refunded. Please send us your IBAN in order to proceed with the refund. Have a nice day! Kind Regards Reservation Department After I confirmed my IBAN I have tried contacting them dozens of times, since no money was returned and I received no response other than the automatic ones. Worst car rental ever. Berit Boshuizen
Très grosse arnaque chez ce loueur , en rendant la voiture tout va bien . Quelques jours plus tard la caution m est pas rendue entièrement ils me disent qu il y a un accroc au derrière de la voiture FAUX , preuves a l appui j avais pris des photos avant et après rien à faire ils ont rien voulu entendre . ORLANDO ESCRO
Great service, fast, reliable.
To avoid absolutely ! Real crooks ! In holidays in Tenerife in August 2019, I rent a car with them. One day, the car was park and another car hurt it while trying to park just behind. As I’m honest, I declared it with an accident report, to the agency near South Airport of Tenerife, on August the 19th (accident was 2 days before). I had to pay the 600 euros excess/allowance that had to be refounded 6 weeks later. On december 31th (2019) Orlando tells me that everything is ok with the assurance and that they will refund the 600 euros back. I called, emailed them. 10 months later, they don’t answer anymore and I still don’t have my refund back ! I now have to take a Spanish lawyer to sue them. If your in this case too, contact me for a common action.
Auto gemietet durch check24 bei Orlando für 3 Tage. Habe abgelehnt von Orlando eine Zusatzversicherung weil durch check24 abgeschlossenen Mietvertrag wäre alles abgedeckt. Am zweiten Miettag würden nachts alle Radkappen von Mietwagen geklaut! Kreditkartendatenbelastung 240 Euro. Das Geld ist weg, keine Rechnung von Orlando ,kein Geld von Versicherung . Versucht Kontakt mehr mals mit Orlando aufzunehmen- vergebens. Check24 als Vermittler hat mich auch in Stich gelassen. NIE WIEDER!
Hatte schon mehrmals bei Orlando gebucht. Doch dieses Mal mit Vollkasko und allem drum und dran. Kaution von 600€ wurde einbehalten, da angeblich ein Schaden vorliegt. Der ist aber nachweislich schon bei Abholung vorhanden gewesen. Bilder davon sind vorhanden. Es läuft jetzt schon über 4 Monate. Emails bekommt man auf spanisch oder englisch. Kontakt gestaltet sich sehr schwer. Wenn überhaupt eine Antwort kommt dann gerne mal erst 14Tage später. Werde nie wieder bei Orlando buchen und rate jedem die Finger davon zu lassen!!!! Das ist Abzocke mit System!
Très grosse arnaque! à ne sérieusement pas utiliser! J'ai loué une voiture via Ryanair qui m'a réorienté vers eux! J'ai eu confiance... grave erreur... J'ai tout de même pris une assurance Axa qui ne m'a servi à rien. Leur arnaque est tellement vicieuse qu'elle passe entre les mailles du filet. Même si je ne comprends pas comment ce genre d'entreprise existe. Ça me rend triste sur la nature humaine. En résumé, j'ai reçu une voiture griffée et cabossée qui fonctionnait. Les griffes étaient notées sur les papiers d'état de départ de la voiture. Mais j'ai tout de même pris des photos. J'ai rendu la voiture dans le même état. Ils m'ont repris les papiers, j'ai demandé des preuves que j'allais recevoir ma caution de 900 euro en retour, ils ont dit que tout était ok, qu'il n'y avait pas besoin de papier. 15 jours plus tard, j'ai reçu en retour 500 euro. Je n'ai pas reçu d'e-mail explicatif, rien juste une somme insuffisante. J'ai réclamé, ils m'ont envoyé un rapport d'accident, montrant les griffes sur la voiture (qui était présente sur mes photos de départ). Je leur ai envoyé mes photos, datée. Très gentillement, ils étaient désolée, ils allaient voir, transmettre le dossier. Je n'avais plus de réponse. J'ai appelé en espagnol pour leur demander où en était mon dossier. Ils ont trainé, trainé, ils m'ont finalement renvoyé un e-mail pour me dire que mon dossier était transmis au "directeur de l'île". J'ai demandé son nom, son e-mail, son numéro de téléphone. Plus jamais eu de réponse. Sans les papiers d'état des lieux de départ de la voiture, je ne peux pas faire marcher mon assurance. Ils ont tellement fait tarder que j'ai dépassé les délais pour refuser les retraits à ma banque. J'ai perdu 400 pour une location de voiture de 80 euro. C'était la première fois que je louais une voiture. Je suis écœurée. Ça me gâche le souvenir de mes vacances.
Buenos días, mi opinión acerca de la compañía de alquiler de autos ORLANDO, estoy muy satisfecho con los autos que ofrece la compañía, con precios muy competitivos y un servicio muy agradable
Orlando Rent a Car is a car rental service that provides a variety of vehicle options for customers in Orlando, Florida. The company caters to both residents and visitors who require transportation for leisure, business, or special events. With a diverse fleet that includes economy cars, SUVs, and luxury vehicles, Orlando Rent a Car aims to meet the differing needs of its clientele. The company emphasizes convenience and accessibility, allowing customers to easily book and manage their rentals online through its website, orlandorc.com. By focusing on customer service and competitive pricing, Orlando Rent a Car targets travelers looking for reliable transportation solutions in the popular tourist destination of Orlando, while also serving local residents in need of temporary vehicle access.
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