Delivered early, great.
Delivered the box on time, picked up early and delivered early, what more can you ask for.

Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Delivered the box on time, picked up early and delivered early, what more can you ask for.
First time I've used Paisley Freight and APC, straightforward and easily booked. Two hour collection window offered and successfully collected then delivered with 24 hours. Would highly recommend.
I had a parcel for collection contacted paisley frieght booked on line and the rest was so easy they collected and delivered to me the nxt day great service as alway5.*****highly recommend 👍
My first occasion to use this company. Cheap and cheerful and very efficient - with no hidden costs. Very good value for money and a system that includes tracked door to door pick up and delivery if you wish. I would certainly use this service again.
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Used these guys lots and lots over the years for bikes .. always been very happy until this time Booked a collection for Monday 24th February and on the said date received an e mail stating could not collect as no one in ?? This was at 9.08am?? Someone was in and the ring doorbell confirmed no attempt had been made to collect let alone come down the path to the door 😡 This company sub contract so obviously some other company decided they were to busy so said tried to collect and couldn’t .. total lies … so i paid extra £9.99 to re book 😡 … and sent e mail to paisley freight asking for proof of attempted collection as I have evidence via my ring door bell no one tried or attempted collection 😡 No reply and still charged me £9.99 for lying stating could not collect due too no one in .. no collection attempt was made and I have the video evidence to prove this 😡 will never ever use this company again as they cannot even be bothered to reply to a e mail relating to the incident as they know their sub contractors are liars … avoid at all cost 😡😡😡
Great delivery company first time iv used them and they were brilliant delivered 4 car wheels with tyres next day spot on no problems at all and very helpful
Great service very quick and good price would use again
Avoid !!!! They getting you with cheap price than refusing collection ( means you losing your money and no parcel!!! ) Joke!!!
I have used Paisley Freight 12 times now. They have never missed a beat! Pick ups on time, drop offs on time, I cannot fault them. They use other Couriers and Karin a tight ship. So far 100%. 5*
100% happy wasn’t sure as I’ve never gone with them. Definitely use them again if need be. Price was good aswell 👍
Efficient and simply order process. Great tracking facility. Only negative points are that I used the 'Leave in a safe place' option and requested the Bike Box to be left behind my garage. It was left next to my front door. And the Bike Box is just a little bit too narrow. Otherwise all good. Fast turn around and packaging materials are good.
USED 5 TIMES NOW AND ALWAYS BEEN NEXT DAY EVEN IN EXTREME WEATHER CONDITIONS.
Paisley freight are very good at logistics. I can recommend them to anyone needing anything picked up and delivered that is stipulated on there online portal. All carriers involved are professional and transparent. They done a great job for me and I was very impressed with them. A+++++ I will use them again definitely. Keep up the good work everyone. Kind regards Costas from West London
Mixed reviews for the bike delivery service but mine went flawlessly. I chose the package which provided the box and packing materials and the buyer commented on how it looked like they'd been very careful with the box. Arrived the next day from North of Scotland to England.
We have been using Paisley freight for our bicycle shipping for the last few years and find the service reliable and competitive.
I can wholeheartedly recommend Paisley Freight. My 2 consignments containing 4 road wheels and tyres arrived 10 minutes ago. That’s 1 week door to door from England (I live in Northern Ireland) In my view that’s a fantastic service. Moreover they looked as if they had just been packed by the sender a moment ago. Thank you very much indeed for a first class service and excellent communication throughout. I will wholeheartedly recommend your company and the service it offers.
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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